Olathe Dodge Chrysler Jeep RAM - Service Center

Promised I would receive a call that day still waiting! !!! 4 weeks still no answer. !!! 4 weeks still no answer. More

Made the appointment specifically to get a recall taken care of & wasn’t even told it wasn’t taken care of until I asked as I was checking out. Would have been nice to know the part wasn’t available befor care of & wasn’t even told it wasn’t taken care of until I asked as I was checking out. Would have been nice to know the part wasn’t available beforehand so I could have waited to make appointment until the part was ready. More

Honestly a pretty bad experience. My vehicle was scheduled to go in for service at 10:30 on Saturday. When I get there I'm told that they don't know why anybody scheduled me because My vehicle was scheduled to go in for service at 10:30 on Saturday. When I get there I'm told that they don't know why anybody scheduled me because they don't have a lot of technicians. They said they would try to "squeeze" me in. I said, "well no it wouldn't be squeezing me in... I'm scheduled to be here." Later that day somebody calls me and tells me that my evaporator temperature sensor seems to be malfunctioning. They go on to say that they won't be able to finish it that same day and that it will have to wait till Monday and they apologize. Then on Monday they tell me that it's going to be a $3,800 repair... They say that the evaporator core is leaking. I asked him how much they had to add to fill the system they said 16 oz well the problem is the system only holds 26 oz... So to be 16 oz low would be pretty significant. They then go on to claim that the air conditioner is working but they believe it has that leak. I tell them to just go ahead and top it off and I'll live with a small leak I get out to my vehicle which had been topped off with refrigerant only a few minutes before... It does not have working air conditioning I hop in my truck and take it to a repair shop about 10 minutes away they pull the codes and immediately recognize that there's an issue with the evaporator temperature sensor... They track it down to a connector that had worked its way loose. They plug the sensor back in and now the air conditioner works being bang boom no big deal... I've been trying for several days to get a hold of the service manager and the assistant service manager... They are not returning my phone calls at this point. The funny thing is I now know that this is not going to be where I go when I buy my new Ram truck... If they can't even take care of hooking up a simple loose connection... How are they going to take care of a 40 to $90,000 vehicle? And I guess worse yet if they can't even talk to me about the situation then why would I bother? More

They usually up to par and do a good job they are always polite to use polite to use More

Olathe Dodge, more specifically Josh were amazing, attentive and did everything needed to service my car. This will be the only place I take it. attentive and did everything needed to service my car. This will be the only place I take it. More

Was professional and kind when handling my used car service issue and was very timely service issue and was very timely More

You are changing me to us my cc and then charging a fee on top of that. on top of that. More

Stan did an excellent job of getting my needed repairs taken care of. He kept me informed on the repairs as well as the extended coverage. I really liked the deductible being waived because it was purchas taken care of. He kept me informed on the repairs as well as the extended coverage. I really liked the deductible being waived because it was purchased there. More

They didn’t pressure us and let us test drive a lot of different vehicles until my wife found one she was happy with. This was the 3rd time I’ve bought a vehicle from this dealership and I was glad to see different vehicles until my wife found one she was happy with. This was the 3rd time I’ve bought a vehicle from this dealership and I was glad to see they are still awesome. My Dodge Ram Cummins I bought from them in 2007 was total out in the storm last week. I will be calling them shortly to replace it as soon as I get the insurance check. More

Josh was very helpful and nice to work with. You are lucky to have him as an employee. You are lucky to have him as an employee. More