Olathe Dodge Chrysler Jeep RAM - Service Center

Came for routine service. Professional, courteous, if mistakes are made, they make it right and promptly. Satisfied with my visit and will return. Professional, courteous, if mistakes are made, they make it right and promptly. Satisfied with my visit and will return. More

Doors opened on time and given good explanation of the service to be performed. Given a estimate of how long the service would take and it was right on. Completely satisfied. service to be performed. Given a estimate of how long the service would take and it was right on. Completely satisfied. More

Dealership and warranty company fought back and forth. Each blaming the other. Had to take vehicle to a different dealership. Each blaming the other. Had to take vehicle to a different dealership. More

Great Service! Lucas Kay is excellent in getting me in quickly and making sure it done right Lucas Kay is excellent in getting me in quickly and making sure it done right More

Josh was very helpful, and stuck with me until the issue was resolved. He was also good communicating with me. was resolved. He was also good communicating with me. More

I had some basic services done. All completed before the time they stated. Was walked to my car. Very professional staff. All completed before the time they stated. Was walked to my car. Very professional staff. More

Sean in service was very helpful and patient! He throughly answered all of my questions. He throughly answered all of my questions. More

Always very helpful, knows their stuff and not overly sales driven - very respectful of their customer. sales driven - very respectful of their customer. More

Nothing was the first will bring back on Thursday May 30th hoping it will done than 30th hoping it will done than More

I have tried to patronize this dealership's service department several times - mainly because I purchased my vehicle from Brandon at this location and had a great buying experience. But almost every in department several times - mainly because I purchased my vehicle from Brandon at this location and had a great buying experience. But almost every interaction with service has been a 1-star experience. I believe Tony manages this department in a way that promotes fear-mongering and deceitful / opportunistic policies and practices. I recently gave up on Tony's department and took my vehicle to a different nearby Ram service center and had a 100% opposite experience. I wasn't pressured to sign any documents accepting responsibility for payment and the tech identified the problem quickly and the advisor worked efficiently with the warranty company, I do not believe it's a coincidence that my experience was 5-Star at Reed Ram Service. I believe the ODCJR service is rigged to take advantage of unsuspecting customers. Again, my opinion is not based on one single recent experience. I've been trying to work with ODCJR for more than 4 years and almost every single time there are unnecessary sales tactics and inefficient delays, and broken promises, and return visits for the same problems. More