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Olathe Toyota - Service Center

Olathe, KS

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35 Reviews

35 Reviews of Olathe Toyota - Service Center

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November 19, 2015

Quick oil change Called and scheduled oil change. Arrived a little early and was met by Deb Helms. Deb was very nice and down to earth. The waiting room is awesome a More

by Chuck p
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deb Helms
November 07, 2015

Thank you! Aubri was very nice person, listen to what I have to say and help me a lot. I'll recommend this place and go back very soon. More

by Nothappyguy000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aubri Plantz
September 08, 2015

pretty amazing I'm always impressed w/ this place. Their service dept. is freaking great! They even fixed a little problem I was having w/ my back window bracket tha More

by msh21969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
matthew keech
May 14, 2015

Service Service Scheduled service appointment on line. Debbie Helms assisted me again with my 75, 000 service. Arriving 20 minutes early was no issue. She was fami More

by 2010Tacoma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbie Helms, Donald (?)
April 16, 2015

The Best This Toyota service center provided the the best experience I have had at a car dealership. The person answering the phone in the service center, the More

by 1nellie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mooy
March 14, 2015

All -Please check service performed (or NOT!) Friday -3/13 - 10:20 AM - Took my 2011 Venza in for 50,000 service maintenance ---the night before I replaced my engine air cleaner and cabin filter ( More

by rlp1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vernon
February 06, 2015

Best Toyota Dealership I have been to a number of toyota dealerships over the past few years and this is the only one that I cam honestly say I would recommend to a friend. More

by MamaTo2Boys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No Idea, multiple
September 26, 2014

oil change and tire rotation It took over two hours with an appointment for a standard oil change and tire rotation. I took my other car to Ford the same day WITHOUT an appointmen More

by jimmyjay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mooy
August 29, 2014

Expert Advice I bought my Rav 4 at the dealer and have taken it to the service dept. for all of my service needs. They treat me with professionalism and don't try More

by Liberty13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service & Parts Staff
May 16, 2014

Cost me a car!!! Absolutely horrible service work. I took my car in for some work, the water pump went out and I had I towed there. They replaced my water pump and sug More

by ct627
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tom Blackman
May 22, 2014 -

Olathe Toyota responded

The vehicle that ct627 is discussing was towed into us with no oil in it and the engine was locked up.We did recomend a new (or used) engine.The vehicle was than towed to the customers friends house.The friend was able to get the crankshaft to turn over, this is something we wouldnt have performed as the damage is allready done once the engine has siezed.The customer than called me and wanted me to look at it.He said his friend got it running.I scheduled him in and than he told me the car needed to be towed in.I really thought that was odd, he told me the car was running and yet he needed to tow it in.We brought it in and did discover that the cam seal WAS defective.However the valve cover was also leaking.There was oil everywhere.Due to the fact that we did have a defective cam seal I told him I would tear down the motor and see how much damage there was.The car had clearly been run out of oil.How much liability would we take on for this i was open to discuss with customer.I believe some of the fault lies with customer as he chose to drive the car with oil light on and leaving a oily mess everywhere he went.Thats negligant on customers part.Before we were able to tear down engine customer called back and said he didnt want us touching it and he would tow it back to his friend.I once again offered to look at it and determine what we needed to do to get it running and would NOT charge for diag., but customer will only bring it in if we agree to pay for his negligence.Anyone driving a vehicle has some amount of responsibility in making sure the car has oil in it and raising question or checking level when oil light comes on and or oil puddles (5 quarts worth) are not just ignored

Jun 30, 2014 -

ct627 responded

As I told the dealership earlier, I park in a different location EVERY SINGLE DAY. I lived at an apartment complex when the issues occurred and work at a location where parking isn't assigned. If the part was put in the CORRECT way in the beginning the issue would have never happened. I take some responsibility for this but I also don't check my oil every week since I only drive it to work and back. It is the dealerships responsibility to check their work BEFORE it is given back to the customer. If this would have been done in the first place you guys would have realized the part was faulty. You guys weren't out money by paying for the labor that you make money off of. Do you really pay your mechanic $115.00 an hour? NO. Regardless, you guys stink and I am never taking a car or recommending you to anyone. I was fine paying for some of the engine but not all of it, that wasn't fair. You guys had my car for almost a MONTH. Why would I trust a company that recommends I replace something then not stand by their work? It is bs and horrible business practices. This is the first and last time I will take my car to a Toyota Dealership.