Olsen Cadillac

Olsen Cadillac
201 Cambridge Road
Woburn, Massachusetts 01801

Sales: (781) 935-7000
Service: (781) 995-8021
Parts: (781) 897-0507

Manufacturer: Cadillac

Most Reviewed Employees
Mike Bordonaro Mike Bordonaro
Sales Representative
David Robinson David Robinson
Sales Representative
David Gomes David Gomes
Sales Representative
Vito Fulciniti Vito Fulciniti
Sales Representative
Irwin Segal Irwin Segal
Sales Representative
Joe LaTores Joe LaTores
Sales Representative
Steve DeSisto Steve DeSisto
General Manager
Thomas McDevitt Thomas McDevitt
Sales Representative
William (Bill) Kerns William (Bill) Kerns
Sales Representative
Mark C. Smith Mark C. Smith
Sales Representative
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Drinks
Free WiFi
Laptop Computers
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines
Desktop computer and reserved private office for customer use.

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Service

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 8:00 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 7:30 PM

Friday: 7:30 AM - 5:30 PM

Saturday: 8:00 AM - 12:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
26 Reviews
Olsen Cadillac

Overall Score: 5 Star Rating4.8



About Olsen Cadillac
Certified: Olsen Cadillac
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Olsen Cadillac has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Olsen Cadillac
Welcome to RC Olsen Cadillac

We've been putting Dreams in driveways since 1963!

We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.

Let us introduce you to our staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for.

We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly remore
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Jrcvette
5/19/2012 12:32:50 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Gomes

My Review of Olsen Cadillac:
I purched a 2012 Escalade Premium . Great dealer ! I work for a Chevrolet -Lexus dealer in Connecticut but wanted an Escalade since I own a Lexus & a Corvette already . Truly Outstanding !! Maybe soon a CTS-V Coupe !!!!

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Chris Cassidy
3/29/2012 1:11:06 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: David Robinson

My Review of Olsen Cadillac:
As a Realtor who is not high pressure and doesn't resort to canned sales tactics in my own business, I wasn't looking forward to the prospect of going to a dealership and having to possibly match wits and ninja mind tricks with another salesman. :-) Happily, my experience at Olsen Cadillac was nothing like that at all. I went there to check out a 2008 Cadillac STS AWD with VERY low miles that they had on their lot, and had the pleasure of chatting with David Robinson about it, and buying the car from him a few days later. David is very no-nonsense like myself and I never felt like he was trying to "sell" me. The negotiations were really straightforward and I feel like I paid a fair price for a VERY nice car. Also, I had a very minor issue the first week I had the car (broken driver's visor) and their service department took care of it immediately, and very professionally. I've had the car for a few weeks now and I absolutely love it. Being a Realtor, I know well the value of referrals, and work hard to earn them. Having said that, I would wholeheartedly and without reservation recommend David Robinson and Olsen Cadillac to anybody looking for a new Cadillac.

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chapman.gavel
1/7/2012 3:30:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Randy King

My Review of Olsen Cadillac:
Randy King made the car buying experience a pleasure. I contacted him via the web to inquire about a specific car and about my trade in. It was a deal that I never thought they would accept, but Randy worked with the leadership team and called me back to confirm that we had a deal. He is highly professional, knowledgeable, and a true pleasure to work with. Olsen is lucky to have him on staff!

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tessier@aavid.com
1/2/2012 6:00:30 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Bordonaro

My Review of Olsen Cadillac:
I was searching for a 2012 SRX at dealers in NH but found the service to be terrible. I then searched newenglandcadillacdealers.com on the web on my own and found a vehicle that met my requirements at Olsen Cadillac. I clicked for more info and within 5 minutes I had a no-nonsense email from Bruce Collias, the Sales Manager. After a couple of quick back and forth emails, we zeroed right in on our mututal objectives. Bruce seamlessly passed the ball to Mike Bordonaro who picked it up and ran with it from there and he did not drop it. The entire process was worked by email in between meetings during my busy day at the office. I then went in to close the deal on the next morning. Even though it was Saturday and Mike was scheduled to be off that day, he met me at the dealership and we finished things up efficiently. This is not the first new car I have bought and while the entire process can generally be "painful" to go through, these guys listened and worked it perfectly. I highly recommend anyone buing their Cadillac from Olsen Cadillac. The short drive from Southern NH to Woburn is not an issue. They even delivered the car to me at my home so that the MA Sales tax could be averted for me as a NH resident. If you live in NH (or anywhere else), don't waste your time anywhere else. Just go to Olsen Cadillac's web page or make a visit to their showroom. As a seasoned and professional sales executive, it is very easy for me to rate my experience with the sales process at Olsen as nothing short of superlative. They are at the opposite end of the spectrum from dealers in NH marketing the same vehicles. And if you want a recommendation of a particular salesperson, just ask for Mike Bordonaro. He will take good care of your needs.

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DeeGoesCarShopping
12/4/2011 7:19:00 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Gomes, Thomas McDevitt

My Review of Olsen Cadillac:
Just about a week ago, I bought a 2012 Cadillac SRX from R C Olsen Cadillac...and I couldn't be happier. This is the 6th new vehicle I've purchased, so I'm no "newbie" at this. A few days before I went to Olsen, I came close to making a huge mistake. I almost bought a car (a competing make/model) from a dealer that was by far the worst I've ever attempted to work with. When it came time to finalize everything, the deal fell apart over something trivial and I walked out.
I'm so glad I did, because I went from the worst experience to the best.
Fortunately for me, I was interested in an SRX Olsen had in their inventory. The reviews I read for Olsen were good, and a few people I spoke with recommended them. So, I called to schedule a test drive. I bought the car that day.
I feel I got a fair deal, and more important, I felt I was treated with respect. They even offered me an option regarding my trade-in that I've never been offered by anyone in the past.
It wouldn't be fair to single out any one person for this great experience. This is a first class Team. When the opportunity arose for me to finalize the paperwork and pick up the car sooner than I expected, my salesperson was called away on an emergency. Everyone stepped up. Several people assisted in getting the car prepped, documents finalized, trained and helped me set up the tech devices, retrieved items I had left behind in my old vehicle...the entire staff is wonderful.
I was on the road before I knew it.
Somehow, one of my key fobs was overlooked, that day. My salesperson contacted me and delivered it himself.
Kudos to everyone at R C Olsen!

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fritzy01
11/22/2011 8:39:46 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Irwin Segal

My Review of Olsen Cadillac:
This is my first cadillac..a 2012 SRX. It is a wonderful car and the sales experience with Irwin Segal and Bruce was fabulous. I don't like to give an e mail address to a salesman, but I didn't have to worry with Irwin. He was very patient and when I said I wanted to do a test drive, he was right there. Yes, I changed my mind a few times on exterior/interior colors,but after the test drive, I wanted that car. Don't hestitate to stop into Olsen Cadillac to look around. Ask for Irwin and you will be glad you did!

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melodygaeta
10/18/2011 1:40:49 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vito Fulciniti

My Review of Olsen Cadillac:
Vito is one of the best, most direct and most helpful salesman I have ever worked with. I have purchased many new cars over the years and I can really appreciate a salesperson like Vito. I was lucky to find him after experiencing another dealership whose service was just the opposite. Vito and Olsen Cadillac are a classy business - I didn't find that at other dealerships!

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ClareB
10/17/2011 8:33:59 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Bordonaro

My Review of Olsen Cadillac:
I could not be more pleased with my entire experience. First of all, the website is great. VERY easy to use and it has all the information IN GREAT deatail that you might need. They even show their most recent ad scanned in and on line. I got quick email responses to my request for availability of the car. And the the moment I walked in door, I could tell it was a class A operation!!!!!

Mike Bordonaro was our saleman and he was so polite. I had only sent emails before entering the showroom. In my last email I asked if he minded having the car ready and waiting for us as we had a dinner party to attend. Without ever even speaking to him on the phone, he had it ready to roll!! He took us for a long test drive, as needed and each question we asked he answered. He was spot on when answering our questions.

I bought an brand new 2011 SRX, at the advertised price, which made my entire experience that much easier. The car is amazing. And their price was too! Mr. Taliento in the finance department made me feel as if I mattered. He never pressured me into any after market extras as other dealers sometimes try to do. He got me a great financing rate. Bruce the sales manager, went out of his way to accomodate our needs. I even got a voucher for a free cruise.

I am definitely loving Olsen Cadillac!! As a kid, I would drive by the dealership on my way to and from school...well it is still there and I am 42!! They have been in business a long time and now I understand why. These guys are professionals and really take their time with their customers. I never felt rushed. Mike even made sure we activated our OnStar before we left the parking lot. Mike is a great man and he knows his stuff. I would reccomend asking for him.

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Patsrule12
9/22/2011 7:01:31 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: David Robinson

My Review of Olsen Cadillac:
Best dealership I have ever dealt with for sales, service and customer service. I highly recommend this dealership. Dave Robinson is a straight up sales guy.

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malroo
9/9/2011 10:44:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: William (Bill) Kerns

My Review of Olsen Cadillac:
Bill is a true professional. He listened right from the beginning and took me seriously when I inquired about an auto on the site. The vechile was ready to test drive when I arrived at the dealership.

Bill was very knowledgable and answered all my questions about the car. I set my expectations on what I thought was reasonable price for the car. We went back and fourth and settled pretty quickly on a agreeable price. It was probably the easiest buy that I ever made. Their were no games played which was much apprecaited. Just picked up the auto today and it was show room quality for a pre-owned vehicle.

Would definitely recommend this dealership to my family and friends who are looking to buy a Cadillac.

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