Open Road Acura of East Brunswick
East Brunswick, NJ
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406 Reviews of Open Road Acura of East Brunswick
My wife and I have leased several vehicles through Open Road Acura of East Brunswick. We always work with Anthony. He makes the process simple, is knowledgeable about the models, provides competitive pric Road Acura of East Brunswick. We always work with Anthony. He makes the process simple, is knowledgeable about the models, provides competitive prices to us, and explains all of the features once the car is prepped. If you are in the market for an Acura, I highly recommend that you visit Open Road Acura of East Brunswick and ask for Anthony. More
I have tried getting in touch with someone competent to be able to fix my issue with this dealer ..but I decided to write a review to see if the president of open road acura gets in touch to explain the si be able to fix my issue with this dealer ..but I decided to write a review to see if the president of open road acura gets in touch to explain the situation .. it all started by an employee withdrawing my personal number to start texting me and after a while I started getting the best service because I was doing a small talk with this person after a while I realized that this person has a husband and I couldn't keep on with this so then I started getting over charged for things I would do to my vehicles to the point where I even got denied access to this place because I didn't keep on with this ... anyone help what do I need to do this is not acceptable. Thanks Mr service guy and manager the people who denied me access and now that I have 2 recalls they denied me also that when as per corporate they can't deny recall services..Any suggestions? Any solutions? More
I gave this dealer too many chances before I write a review, price they advertise for will increase by about 3k for dealer charges, so be aware of scam. If I am going to buy a luxury car I expect a luxu review, price they advertise for will increase by about 3k for dealer charges, so be aware of scam. If I am going to buy a luxury car I expect a luxury communication, which defiantly not in this place, save yourself the hassle and go to different Acura dealer. The sales person refused to provide the car fax for the car, and kept coming up with lie one after the other. More
The visit to this dealer started quite badly, but the dealership managed to pull the deal together pleasantly. As my wife and I entered the dealership we were met by someone that ended up being a young dealership managed to pull the deal together pleasantly. As my wife and I entered the dealership we were met by someone that ended up being a young sales associate. We advised him that we were at the dealership to see one of two salespeople that had been recommended to us. The salesperson at the door assured us that we had to deal with him first before we could talk to the either of the salesperson that we had planned to work with. He also immediately tried to get us into a car that was far above our budget or desire. As he was getting plates and keys, I went to the sales manager to inquire if he was telling the truth that we had to deal with him prior to dealing with the salesperson who we had come to see. The sales manager told us absolutely not. When the original sales person came back, he argued with me and the sales manager, denied that he had claimed that we had to deal with him before dealing with the sales people we had come to work raising his voice in the process. The sales manager told him to go sit down and got us to the sales person we had come to work with. We were able to work to an acceptable deal with Amr on the car that we wanted without dealing with any drama. In fact, it was a pleasant an experience as we could imagine. No aggressive attempts to upsell us or add anything silly into the deal. After the deal was struck Amr kept the rest of the process moving with great deftness, knowledge and service. Just prior to walking out the sales manage Rich gave us some accessories for the car as a way to apologize for our rough start at the dealer. Rating would have been a 5 if it was not for the initial sales person. It would have been a 0 based on the initial contact with the aggressive salesperson. More
Had a great experience with the staff. Dylan is a great guy and helped us a lot with the process and features of the car. We are loving our new MDX... Dylan is a great guy and helped us a lot with the process and features of the car. We are loving our new MDX... More
I previously came here in 2008 for a vehicle they failed to close a sale. Oh but now its not even getting better. They hand me a Offer for a TSX 2023...? for 917$ without even running my credit. Unless to close a sale. Oh but now its not even getting better. They hand me a Offer for a TSX 2023...? for 917$ without even running my credit. Unless your on heavy prescription medication nobody will sign for a 900$ Car payment PER MONTH. Now the vehicle I was interested in was 520$ a month which was a 2020 ILX, seems they can "Bake" in dealer labor costs at the total of 1899$ additionally on top of 23k asking. which brought up the costs a lot. Ill admit im willing to put down around 1k$ possibly more but even when one of the sales managers came out after noting what price Id like to be close to. They pull out a 8 year old vehicle, not my color of choice, nor interior for 217$ a month. which again they will bake in random costs. More
My initial review based on the original service I received from Alicia was (-5). However, I was able to escalate my concerns to the Service Manager George Moscoso and he alone saved the day and re received from Alicia was (-5). However, I was able to escalate my concerns to the Service Manager George Moscoso and he alone saved the day and restored my confidence in the dealership. Thank you George!! More
I do not recommend this dealer at all to anyone. These people here think you are stupid. They tried to tell me that a car I wanted for $46,000 my payments for a lease would be $696 when they didn’t These people here think you are stupid. They tried to tell me that a car I wanted for $46,000 my payments for a lease would be $696 when they didn’t even run my credit report which is 840. They person helping couldn’t even answer any of our questions and even wanted to add a charge for tires at $1.75 for tires. I’ve never had ever heard of that before. They also took my current Acura to the back end parking lot to check my car. I questioned why they needed to hide my car to check it?? Good thing I have on my phone the person checking my car, so if anything happens I know who to blame. Bottom line.. this dealer is not to be trusted. I’m very disappointed and will tell anyone that wants an Acura to stay away from this dealer… sad times we are living in with dishonest people. More
Great sales experience with Alex. He helped us purchase our new MDX Type-S and made it a simple, smooth transaction. MOST IMPORTANTLY to us, he made sure the car was not detailed and He helped us purchase our new MDX Type-S and made it a simple, smooth transaction. MOST IMPORTANTLY to us, he made sure the car was not detailed and the front plate bracket was not mounted. Thanks again! More
Sam the sales person kicked us out of the car while we were test driving it. However sueann helped me purchase the car i wanted. However, she didnt fully explain the car to me To make matters worse, were test driving it. However sueann helped me purchase the car i wanted. However, she didnt fully explain the car to me To make matters worse, i paid cash for the car and i recieved a title with a lien on it. When i spoke to sueann about this she said someone would call me by the end of the day. I did not receive a phone call. I called them several times and no one got back to me I will be reporting them to the better business bureau and new jersey consumer affairs. More