Back

Open Road Acura of East Brunswick

East Brunswick, NJ

3.2
406 Reviews

1041 State Route 18

East Brunswick, NJ

08816

Directions

By Type

406 Reviews of Open Road Acura of East Brunswick

September 03, 2024

My wife and I have leased several vehicles through Open Road Acura of East Brunswick. We always work with Anthony. He makes the process simple, is knowledgeable about the models, provides competitive pric More

by New Car Guy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony
June 07, 2024

I have tried getting in touch with someone competent to be able to fix my issue with this dealer ..but I decided to write a review to see if the president of open road acura gets in touch to explain the si More

by Mr B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
May 25, 2024

I gave this dealer too many chances before I write a review, price they advertise for will increase by about 3k for dealer charges, so be aware of scam. If I am going to buy a luxury car I expect a luxu More

by georgegereis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zohaib Choudhary
December 22, 2023

The visit to this dealer started quite badly, but the dealership managed to pull the deal together pleasantly. As my wife and I entered the dealership we were met by someone that ended up being a young More

by bashertheboy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Amr, Rich
Jan 02, 2024 -

Open Road Acura of East Brunswick responded

Hello, Thank you for sharing your experience, and we sincerely apologize for the initial challenges you faced during your visit. We're glad to hear that the dealership was able to turn things around pleasantly and that Amr, the salesperson you worked with, provided you with a positive and drama-free experience. Your feedback is crucial to us, and we appreciate your patience in reaching an acceptable deal.

December 19, 2023

Had a great experience with the staff. Dylan is a great guy and helped us a lot with the process and features of the car. We are loving our new MDX... More

by amratas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DYLAN
Jan 02, 2024 -

Open Road Acura of East Brunswick responded

Hello, Thank you for sharing your positive experience! We're thrilled to hear that Dylan and the staff provided you with a great car-buying experience and assisted you with the features of your new MDX.

December 08, 2023

I previously came here in 2008 for a vehicle they failed to close a sale. Oh but now its not even getting better. They hand me a Offer for a TSX 2023...? for 917$ without even running my credit. Unless More

by elementcoupon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Antonella Gambino
Dec 19, 2023 -

Open Road Acura of East Brunswick responded

Hello, We're disappointed to learn about your one-star experience at Acura of East Brunswick. Your feedback is crucial to us, and we'd like to understand more about your concerns to address them appropriately. Please contact us directly at 732-839-4200.

September 16, 2023

My initial review based on the original service I received from Alicia was (-5). However, I was able to escalate my concerns to the Service Manager George Moscoso and he alone saved the day and re More

by Karuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alice then George
Sep 21, 2023 -

Open Road Acura of East Brunswick responded

Hello, I'm sorry to hear about your initial experience, but I'm glad to know that George Moscoso, the Service Manager, was able to address your concerns and make things right. Customer satisfaction is our top priority, and we appreciate your feedback.

August 05, 2023

I do not recommend this dealer at all to anyone. These people here think you are stupid. They tried to tell me that a car I wanted for $46,000 my payments for a lease would be $696 when they didn’t More

by Theresa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cannot remember his name.
Aug 23, 2023 -

Open Road Acura of East Brunswick responded

Hello Theresa, We're truly sorry to hear about your disappointing experience at our dealership. Your feedback is concerning and not reflective of the level of service we aim to provide. We apologize for any miscommunication regarding the pricing and leasing terms. Please contact us at 732-839-4200.

July 18, 2023

Great sales experience with Alex. He helped us purchase our new MDX Type-S and made it a simple, smooth transaction. MOST IMPORTANTLY to us, he made sure the car was not detailed and More

by AH
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex
Aug 23, 2023 -

Open Road Acura of East Brunswick responded

Hello, Thank you for sharing your positive experience with us! We're thrilled that Alex provided you with a great sales journey and helped make your MDX Type-S purchase smooth and straightforward.

March 27, 2023

Sam the sales person kicked us out of the car while we were test driving it. However sueann helped me purchase the car i wanted. However, she didnt fully explain the car to me To make matters worse, More

by Curly2678
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sueann
1
...