Open Road Acura of East Brunswick

I would never go back to this dealer, even if they had the exact car I wanted. I had cash in hand for the entire car, not for financing and they were not willing to take more than $200 off the price of t the exact car I wanted. I had cash in hand for the entire car, not for financing and they were not willing to take more than $200 off the price of the vehicle, which isn't much on a $20,000 car. The price advertised online was $18,995 for the car I was going in to look at. They came back at me saying that the car was $21,995 once I got there but that they could "let it go" for $19,995. Meanwhile, we were standing next to the newspaper ad from that weekend with the same car listed for $18,990. Their idea of a deal is telling you a higher price than the vehicle is advertised at and then taking some money off of that. They kept us there for a long time telling us how they are losing money on this car, how its certified and they can't take any more money off. They were also not up front about the condition of the car as it had been in an accident, they neglected to tell us that until I asked to see the CarFax printed out. More

we are owner/lessees of 5 acuras... all from this dealership. we have a 2005 to return (TSX WITH NAVIGATION) WE WANTED TO LEASE A 2009 TSX WITH NAV AGAIN... AFTER NUMEROUS DISCUSSIONS AND BACK AND F dealership. we have a 2005 to return (TSX WITH NAVIGATION) WE WANTED TO LEASE A 2009 TSX WITH NAV AGAIN... AFTER NUMEROUS DISCUSSIONS AND BACK AND FORTH WITH THE SALESMAN AN AGREED UPON PRICE OF 378 WAS REACHED FOR 42 MONTHS.. ALL FOUR OF US THERE CONTINUALLY REITERATED THAT THIS WAS THE PRICE FOR A 2009 TSX WITH HIGH TECH PACKAGE.. THE SALESMAN GOES BACK AGAIN TO THE MANAGER AND THE DEAL IS DONE.. ALL THAT WAS LEFT WAS TO FIND THE COLOR MY DAUGHTER WANTED... AFTER 1 WEEK WITH NO RESPONSES TO OUR CALLS... WE WENT DOWN AND THEY CLAIMED THAT THE SALESMAN MISQUOTED. THE PRICE WOULD NOW BE $438. THEY WERE UNWILLING TO NEGOTIATE... I SAID WE WOULD GO UP TO $405. THEY SAID NO WAY... ANDJUST GAVE US BACK OUR DEPOSIT. CONSIDERING HW MANY CARS WE BOUGHT FROM THEM AND ALL THE REFERRALS WE HAVE MADE....I FOUND IT INCREDULOUS THAT THEY WOULD LOSE A CUSTOMER OVER THIS SMALL AMOUNT OF LOSS ( HHAHAHA) ON THEIR PART... THEY SPEND THOUSANDS OF DOLLARS TO BRING IN CUSTOMERS...THIS WOULD HAVE AMOUNTED TO THEIR LOSS OF ABOUT 25 DOLLARS A MONTH FOR 42 MONTHS... THIS HAS LEFT US WITH A NEGATIVE IMPRESSION OF THIS DEALERSHIP. BE VERY CAREFUL WHEN DEALING WITH THEM... More

It has been 14 days since my temporary tag expired and they still have not given me my tags and registration yet. When I called to ask about them, they lied and said they were going to overnight my tags t they still have not given me my tags and registration yet. When I called to ask about them, they lied and said they were going to overnight my tags to me that day, when in fact, the tags weren't even prepared yet. They are only concerned with making the sale and not with following through. I was very disappointed with my experience there. More