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Open Road BMW of Roxbury
Roxbury, NJ
262 Reviews
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262 Reviews of Open Road BMW of Roxbury
May 26, 2023
RUN RUN RUN RUN RUN RUN RUN RUN As a customer, I recently had a terrible experience with this car dealership and its sales team. From start to finish, the service RUN RUN As a customer, I recently had a terrible experience with this car dealership and its sales team. From start to finish, the service was unprofessional and downright frustrating the entire time at the dealership. TERRIBLE IS AN UNDERSTATEMENT. Firstly, the salespersons who were located at the entrance never greeted us. I took notice but that wasn't a deal breaker as I was there to see a specific salesman we still spoke to them. Anyway, I was in constant contact with Joseph my salesman about this car. I asked every single question from miles to state to state transfer. He asked every question, but not honestly. He did not do his due diligence therefore giving answers to make the sale instead of actually doing reach as he and I were in contact about me driving 3.5 hours to purchase for about 1 week. He continuously tried to avoid getting me the correct answers to question I asked while at the dealership. Question he had 1 week to research as he was aware I would be coming to purchase. Everything about this day was scheduled in advance. When I made him aware that some of the answers were extremely broad and didn't really give any insight or wasn't helpful he became visibly annoyed and dismissive. He was uninterested in answering my questions about the vehicle's features and capabilities. Furthermore, the dealership's inventory was poorly organized and online it stated 2 keys. However when I arrived he stated he could not locate the 2nd key that day. As I stated he had 1 week to organize as I planned my visit as well as placed my deposit. The pricing was on paper and was verbally told to me prior to coming I was also told everything was included into the quoted price. I arrived the salesman proceeded to confirm to me everything is covered Under the price that was quoted to me. To make matters worse, I made them aware that in MD I would have to get my car State inspected. The salesman says tell me I don't that was false. I purchased this car 4/5/2023 I got it inspected 4/7/2023. I contacted the salesman directly he tells me their DMV department can check to confirm and thats all he needed from me. I contact him a week later and he tells him that I have to send the actual inspection report I do. then I contact him another week later he say he could not read the report. But he did not reach out to me to relay this message. My tags expired 5/3/2023. So, I was without a car to drive, & my extra key they lost. The entire staff was extremely rude, unprofessional dismissive unethical & unfriendly with horrible communication. When I was at the deanship my husband who owns "Quik N Eazy Tag & Title" in MD who is familiar with state laws offered to process the title and tag work for my vehicle to avoid something like this catastrophe from happening. They declined. To add insult to injury they send me a bill after processing my tags they stated there were overages. But, they took up their admin fee's which weren't depending on the tags and title fee's. I talked to the salesman Joseph and on another occasion Donna both rude: I told them my experience which both on two separate occasions literally told me that my experience was not accurate. They both tried to convince me that my experiences with this company wasn't bad to say the least. No one can tell you how you personally experience something nor can they tell you how you may decode an experience stay clear of this type of behavior the company cultures promotes gaslighting manipulative behavior, RUN. Overall, my experience with this car dealership was extremely disappointing. The sales team(Joseph), Managers (Donna), Supervisors (Steward), Receptionist (Bianca) etc was unprofessional, unethical, and unhelpful. I would strongly advise anyone considering purchasing a car to steer clear of this dealership and find a more reputable and customer-focused establishment. More
by Tia
Employees Worked With
Joseph, Stuart, Donna, and Bianca, Ken Castellaneta
April 12, 2023
Roxbury dealership have been nothing but a pleasure to work with last 10 years . Nick has been nothing but a pleasure to work with. Nicks makes going to a dealership stress free. work with last 10 years . Nick has been nothing but a pleasure to work with. Nicks makes going to a dealership stress free. More
by Mello
Employees Worked With
Nick
April 03, 2023
I worked with Wayne Del Vecchio, he was courteous and easy to work with. I had no issues with my experience and I got a great run down on all the features of the car that most places don’t help out with easy to work with. I had no issues with my experience and I got a great run down on all the features of the car that most places don’t help out with. I highly recommend! More
by Kalliope77
Employees Worked With
Wayne Del Vecchio
April 03, 2023
I have worked with Nick for 9 years and each and every experience has been phenomenal!!! He has been diligent, kind, patient, attentive and thoughtful!! If your ever at Roxbury BMW he’s the best there is! experience has been phenomenal!!! He has been diligent, kind, patient, attentive and thoughtful!! If your ever at Roxbury BMW he’s the best there is! More
by stevensonshana
Employees Worked With
Nick DiBernard
February 08, 2023
Nick was excellent. Nick was recommended by someone who bought two cars from him. After my car was rear-ended and totaled, Nick got me into an excellent car for less t Nick was recommended by someone who bought two cars from him. After my car was rear-ended and totaled, Nick got me into an excellent car for less than the settlement amount in the space of 24 hours. More
by andrewmasini
Employees Worked With
Nick DiBernard, Ken Castellaneta
January 15, 2023
After a very disappointing experience at another BMW dealership in the area, I was so glad that we went to BMW of Roxbury to purchase our new SUV. We had a wonderful experience with salesman Nick Diber dealership in the area, I was so glad that we went to BMW of Roxbury to purchase our new SUV. We had a wonderful experience with salesman Nick Dibernard and would highly recommend him to anyone looking to purchase a new vehicle. He is respectful, friendly, cooperative, engaging and very knowledgeable about BMWs! He made the process seamless and enjoyable, a first ever for us when buying a new vehicle. Nick shows that he truly cares that you are happy with the vehicle you select. I would recommend him without hesitation. Trust me you will have a very positive experience. Thanks Nick for helping me get into a great X3 that I really love! More
by GMS
Employees Worked With
Nick Dibernard
January 06, 2023
Nick Dibernard was a pleasure to deal with and very informative and professional. The overall experience was phenomenal and would highly recommend him and the dealership he is affiliated with at BMW R informative and professional. The overall experience was phenomenal and would highly recommend him and the dealership he is affiliated with at BMW Roxbury. More
by Alice Hallajian
Employees Worked With
Nick DiBernard
January 02, 2023
I had a wonderful experience purchasing a pre-owned GLS 450 vehicle. The process was stress free and pleasant. Nick DiBernard was very thorough, professional and knowledgeable. He was able to find me a ve 450 vehicle. The process was stress free and pleasant. Nick DiBernard was very thorough, professional and knowledgeable. He was able to find me a vehicle that suited my needs. Highly recommended! More
by Suresh Kumar
Employees Worked With
Nick DiBernard
December 27, 2022
Nick DiBernard was great to work with. I found him to be honest, thorough, and professional. I have done business with Nick twice and both times he went out of his way to be helpful and I found him to be honest, thorough, and professional. I have done business with Nick twice and both times he went out of his way to be helpful and to make my car transactions successful. highly recommended! More
by Dduncan956
Employees Worked With
Unknown
