Open Road Cadillac

Our experience at Royal Cadillac, Dennis and the rest of the team was fantastic. Dennis listend to our needs and prior experience with dealership and made every effor to provide a positive experience for u the team was fantastic. Dennis listend to our needs and prior experience with dealership and made every effor to provide a positive experience for us. Dennis was both professional and fun, he thoroughly enjoys helping others get the car they want. We feel like part of the Royal Cadillac family and will be using them for all of our future needs. More

Bait and Switch Hard Sales Tactics 2013 XTS was listed at 42,000 on website. This was a large 9800 markdown that got me into the sote. When I arrived I was told that the vehicle was n 2013 XTS was listed at 42,000 on website. This was a large 9800 markdown that got me into the sote. When I arrived I was told that the vehicle was not in stock and was pressured to buy a 2014 model. Then when I was about to leave, the sales person said let me check again to see if we have the car. Then I was told they did have the car. However, I was quoted a price $2000 higher than the advertized amount. Then my trade-in was valued at 1/3 of Blue Book value and less than 1/2 of what it was appraised at by another dealership the next day. I was made to wait for 1.5 hours for a price. Then I was told that the offer was only available for the day and it was a take it or leave it deal. The dealership would not negotiate the price. I walked out. More

I never read this review below , but it took the words right out of my mouth. Dennis and Joe made leasing our new SRX a pleasure. My wife and I are not savvy with all the new technology built into the ca right out of my mouth. Dennis and Joe made leasing our new SRX a pleasure. My wife and I are not savvy with all the new technology built into the car . Dennis took all the time we needed to make sure we had a good understanding how everything works. Joe did the financial part of the lease and we left very satisfied . Both men made leasing our second Cadillac from Royal Cadillac a pleasure and a good reason for us to return again. Thank you . 03/27/2014 My Review Of Royal Cadillac : Dennis Sloyan made buying a car very easy for me no pressure sale. He is the reason I came back to this dealership I had looked at other cars but nothing can compare to the Cadillac. This is actually my third Cadillac over the years. This time was different because of Dennis and Joe Mitolo. Thank you More

We were extremely impressed with Royal Cadillac from the first moment we entered. The sales people are very professional, in both dress and demeanor. We were very satisfied with the test drive and the pric first moment we entered. The sales people are very professional, in both dress and demeanor. We were very satisfied with the test drive and the price of the car we purchased. Paul Leary, our salesman, followed up on several occasions to make sure we were totally satisfied. Several weeks after our purchase, the driver's side window stopped working. The service department took the car in right away and provided a rental on the spot. The window cable was replaced within two days. The sales manager, Rich, also assisted us with a separate matter pertaining to GM. We love our new car and would definitely purchase another car from Royal. More

Dennis Sloyan made buying a car very easy for me no pressure sale. He is the reason I came back to this dealership I had looked at other cars but nothing can compare to the Cadillac. This is actually pressure sale. He is the reason I came back to this dealership I had looked at other cars but nothing can compare to the Cadillac. This is actually my third Cadillac over the years. This time was different because of Dennis and Joe Mitolo. Thank you again. More

Tom was just a good guy, pleasant answered questions, worked well with his team. Atmosphere was very relaxed. I would buy there again and certainly recommend dealing with Tom. Cannot comment on the ser worked well with his team. Atmosphere was very relaxed. I would buy there again and certainly recommend dealing with Tom. Cannot comment on the service dept yet :) hope not for awhile. Would like to think they are a consistent company from front to back. More

Sales force was low pressure and no bouncing back and fourth between the sales manager and salesman. Tom Jackson and his many years working for Cadillac showed. The dealer spent a great deal of time show fourth between the sales manager and salesman. Tom Jackson and his many years working for Cadillac showed. The dealer spent a great deal of time showing the features of the car. More

Dennis Sloyan is the reason we purchased a Cadillac. We were interested in looking at other cars but we just feel so comfortable with Dennis that we came back to Royal. were interested in looking at other cars but we just feel so comfortable with Dennis that we came back to Royal. More

I leased a 2014 Cadillac ATS today and must say the entire process was very positive. Dennis in sales was very patient with me working through the selection of my car while Joe made the leasing of the entire process was very positive. Dennis in sales was very patient with me working through the selection of my car while Joe made the leasing of the car very understandable. They couldn't do enough to make this a positive experience and as a result I am a very happy customer. I would most definitely recommend this dealership and will certainly return for future purchase. More

Pretty sad display of sales here. I went in for a Demo 14' ATS 24 mo term lease and got quoted for a CTS coupe. I was quoted over the phone by a different dealership at 25% LESS p/month. So i went in t 14' ATS 24 mo term lease and got quoted for a CTS coupe. I was quoted over the phone by a different dealership at 25% LESS p/month. So i went in to test these guys. That is a huge rip off to say the lease. I am insulted and then nicely said to Scott, go back to your finance guy and say" I am not wasting you, finance or my time...i was quoted else where at 25% cheaper and if you match or can do better I will leave a deposit. He tried and said NO. Its funny how another dealership comes down $110 cheaper. The same thing happened to a family member before they got the CTS coupe. More