Open Road Mazda

Bought a certified pre-owned CX50 yesterday. My entire experience was excellent. My Salesman Mike Rossman was fantastic and had suburb knowledge of the product. Kerry My finance guy had me in an My entire experience was excellent. My Salesman Mike Rossman was fantastic and had suburb knowledge of the product. Kerry My finance guy had me in and out in 15 minutes and provided a full explanation of what warranty came with the CPO and also found me the best finance rate possible. The rate for a used vehicle was better then some new manufacturer rates. Couldn't be happier. Then Corey the product specialist went over the entire vehicle and explained every feature and setup. These guys are in it to win it and have a customer for life! Thank you open road mazda of East Brunswick for making a stress free purchase experience during a very stressful time in my life. More

My wife bought a brand new Mazda almost three years ago. First issue, the center console/screen had to be replaced. Next, the paint started bumbling up all over the car. Theyre solution was to have my wife First issue, the center console/screen had to be replaced. Next, the paint started bumbling up all over the car. Theyre solution was to have my wife spend $14 on a Sole Red touch up pen!!! They knew there was an issue with the paint color Sole Red. Ultimately, they repainted the car and took them almost a month. Next, it was the smart camera breaking system popping codes on the dashboard. This was fixed reluctantly and it happened again!!! Now they want $1,400+ to repair a defective part that they been having problems with since 2019. This dealership is manipulative and knew about these issues before my wife purchased the car. The service manager Joe, is snarky and ignorant. Following through now with a complaint with New Jersey Consumer affairs. Don’t buy a car from this dealership. More

Some rep. here have outdated strategies. Laughing behind the desk and treat customer like a kid, I thought it was 2002. I was happy to see that we have many here have outdated strategies. Laughing behind the desk and treat customer like a kid, I thought it was 2002. I was happy to see that we have many great dealers in NJ, but I should have checked "dealerrater". More

I came to Open Road with a considerable challenge. Still in an open bankruptcy, I needed to make a change in vehicles. I wanted to trade in a gas guzzler and get into a more economical car. My inte Still in an open bankruptcy, I needed to make a change in vehicles. I wanted to trade in a gas guzzler and get into a more economical car. My internet inquiry connected me with Margaret Ferrara at Open Road. Margaret and management was infinitely patient and quite helpful in coordinating all the extra paperwork necessary to get me in a car. I could not have asked for a better experience. More

They lied to me about an extended warranty to get a sale. I was told the warranty information would be in the mail. Nothing was ever received. Called to find out what coverage is and found out no extended co I was told the warranty information would be in the mail. Nothing was ever received. Called to find out what coverage is and found out no extended coverage. When I called the Dealer I was told I was either confused or misinformed and will not add extended coverage as promised during the sale of the vehicle. I even have text messages from the sales person about the extended coverage. More

Sales person stated that I was lucky to be able to test drive a car. What value does a dealership have besides allowing customers to test drive the car and complete the transaction? Then was told they coul drive a car. What value does a dealership have besides allowing customers to test drive the car and complete the transaction? Then was told they couldn't give me the price because I might take it to shop elsewhere when I told them I'll get the numbers from them then go over it with my wife. Hostile interaction that I had to get up and walk away from. More

Mike was great to deal with had issues with pricing he sat us down and went over everything with us and how we could be better with this dealshio He kept us at ease sat us down and went over everything with us and how we could be better with this dealshio He kept us at ease More

I have always had good dealings with Open Road Mazda. Even during the pandemic, they have always been willing to go above and beyond for me and my family. I also work in retail and know that things are p Even during the pandemic, they have always been willing to go above and beyond for me and my family. I also work in retail and know that things are particularly tough right now. We’re all in this together. I will continue to recommend to friends and family. More