Open Road Mazda

Seeing the reviews went for a test drive with my wife.. its her first time buying a car so this process is exciting for her. Going in, the person we had booked an appoinment for 6 30 today was not there. T its her first time buying a car so this process is exciting for her. Going in, the person we had booked an appoinment for 6 30 today was not there. The guy who met us at the door starts searching for our name meanwhile we check for the cars in the showroom. He calls us with an attitude as if we are kids playing around with the cars. I let that go.. ihe started off with cars are going for 5k above msrp and i repeated to him i can talk about prices only after test driving the car as we had no idea how the car drove.. he goes on to say .. they are not allowed people to test drive since we will put miles on cars.. second attitude... i let that go as well. He goes inside and comes out with a paper asking us to sign to accept any liability since they cannot accompany us on the test drive.. nice try dude.. i test drive the car and you would have me liable for a scrath which was already existing I have driven about 5 cars alone over the past week and no one has ever told me to sign something for a test drive nor have they shown so much attitude.. Please remember just because you have an upperhand in terms of chip shortage does not mean you treat customers like xxxx.. in 2 years you will have to come back to come back to us if the situation changes.. customer service is not a seasonal affair. That said i would gladly take my buiness to a different dealer who ever treats me with respect and i would make sure to talk about my experience to my friends, family, colleagues to never recommend your dealership. More

STOP... Proceed with caution: Brought a new Mazda in for 1st service. Abdul at the service center was pleasant and tried to call Mazda to honor a complimentary oil change we had from another dealership, how 1st service. Abdul at the service center was pleasant and tried to call Mazda to honor a complimentary oil change we had from another dealership, however in the end... we were 'overcharged for the service' We were told it would be 49.95 with an online coupon and 19.95 for tire rotation.... but when we went to pay - they didn't honor the online coupon we had printed and brought with us. They also have a digital screen with their prices in the waiting area....and we showed him the pricing, however he insisted it was not correct. So beware........ Perhaps use your local family owned repair shop instead. More

Knowing things are crazy right now, I fully expected it to be challenging, to say the least, to buy a car. I was very pleasantly surprised at how easy Mike made it at the Mazda dealership in East Brunswic to be challenging, to say the least, to buy a car. I was very pleasantly surprised at how easy Mike made it at the Mazda dealership in East Brunswick. Yes, prices are high right now but I knew that going in. I did my shopping and found their prices actually be lower than most! Really happy that I stopped in. Bought a used CX5 from them and I absolutely love it!! More

Worst dealer ever; extremely unprofessional and deceptive! We worked a deal with one of their sales associates (Marvin Sanchez) on a new 2021 CX5 and put a deposit accordingly. When we went to pick deceptive! We worked a deal with one of their sales associates (Marvin Sanchez) on a new 2021 CX5 and put a deposit accordingly. When we went to pick up the car 2 days later and after confirming all the car specs, we started signing the contract and the financing papers and on the last page they said BTW we changed the financial offer we made you 2 days ago!!!!! They thought they would push us to accept the new offer by letting us go through all this and then saying that at the end!!! Totally unprofessional and deceptive. We refused to sign and asked to speak to the manager who simply offered to split the difference with us!!! We asked for a refund and they said they will issue it. Benn over two weeks and we have not received the refund. Never go there!! More

I hold a million dollars in cars and I can say this dealer is Wildly unprofessional, do NOT go here. Was assured the car I was looking for was there, drive 45mins to see it, wasn't there. Then schedule dealer is Wildly unprofessional, do NOT go here. Was assured the car I was looking for was there, drive 45mins to see it, wasn't there. Then schedule an appointment and was to told to come in. Was being SOLD BEFORE I GET THERE. Wasted my time twice, and was pretty much told too bad. I made every attempt to see this vehicle and was kicked to the side. They don't care about you and don't deserve your business, was prepared to buy multiple cars. I'll take my business to a dealer that actually cares about there customers, not the typical disgusting dealer antics, just hunting the sale. More