Open Road Volkswagen Manhattan

They are tooooooooooooooo bad, just want to make money from you: the finance manager, the sale guy, they will try to rob your wallet many times. I'm been robbed at the price, the service fee, the bank fee from you: the finance manager, the sale guy, they will try to rob your wallet many times. I'm been robbed at the price, the service fee, the bank fee, the warranty fee, the document fee, all they can do. And, they only give me one key, they promise give me another one shortly, but they never answer my phone any more! If I have a choice, I will not choose this dealer any more. More

Tried calling 7 times over a 5 hour period to find out if they had a part, was never able to speak to anyone in parts. they had a part, was never able to speak to anyone in parts. More

PLEASE READ!!! I want to stress to whoever has a VW, please do not bring it to this dealership. I brought my vehicle in for a clicking noise in the front drivers side that another dealer couldn't figure please do not bring it to this dealership. I brought my vehicle in for a clicking noise in the front drivers side that another dealer couldn't figure out. I brought it there thinking it's in the city, they should have high service standards.I was TRULY mistaken. I brought it in and they spend ALL day on my car to tell me it was my rims that were bent that was making the noise. Got charged an hour diagnostic because warranty doesn't cover wheels. I was a auto tech for 2 years and know that they were wrong but gave them the benefit of the doubt. I then did a test and changed the wheels with a new VW and guess what?? The noise was still present. I then had all my wheels fixed because they were bent, also replaced two new tires that were under warranty from where I bought them. My four wheels were new and two front tires were new so I wanted to hear there excuse now. Brought it in for the second time and now my car was fine according to them even though the clicking noise was still there. I went to speak to a tech upstairs where my car was and he told me that my car was sitting there all day and no one worked on it. So my question is how can they say that they couldn't duplicate the concern when no one drove it. Mind you, another service advisor (Oraine-the only good person at this dealership) drove my car while I was speaking to him downstairs and he heard it 15 sec. into driving my car. I then wanted a refund since they mis-diagnosed my car the first time and was told "NO". Why not, I asked the manager? He told me it was a service that they performed and he had to pay his guys. I told him but my car wasn't even looked at because 3 of your techs told me it was sitting there all day, not touched!! He then told me that it was a "normal noise" that our cars make. I didn't know that you sell cars that click in the front end. Also, if it was a normal noise then why did you say " it's your bent wheels making the noise" and then change your story and say "it's a normal noise".It did not make any sense to me I said. The manager says "it makes sense to me" I am the customer/consumer, you need to make me understand so I can have some piece of mind. After me speaking to him, I got so annoyed and said I want to speak to the manager. He replied " I am the boss". I said "NO,I want your boss, the dealership owner Emilio." He stared at me and froze. "How do you know Emilio?" I said I have a case open with VWoA and they gave me all the names and contacts of this dealership. He then totally did a 180 degree change and walked away for 2-3 minutes. After 10 minutes of him telling me he couldn't and wouldnt give me a refund. He came back in and then told me I would get a refund. WOW! Why the sudden change?? Was it because I had a case of with VWoA and that I knew the dealership owners name? Case and point, they didn't look at my car but were just trying to get my money even though this car is under warranty. I would have apperciated them saying" We hear the noise but we dont know what it is" I would have respected them more for that instead of them playing me for a fool. Volkswagen needs to send there techs to training classes on there cars and in detail. The only person there that was great was the service advisor Oraine.He knws these cars in and out since he has had different models of them. If the person reading this to approve needs to speak to me or anyone from Volkswagen please feel free to contact me. I would love to speak to someone. My other VW drivers, please stay away from this dealership. More

I left two voice mail messages with the service department two days in a row. This is the third day and still no returned call. After my first message, I went to the dealership to ask some question department two days in a row. This is the third day and still no returned call. After my first message, I went to the dealership to ask some questions in person. The staff there answered my questions and made a couple of suggestions. The next day, while I was still trying to figure out what to do, I left a message to ask some more follow up questions. No call back. Luckily my neighbor introduced me to a local shop. More

Parth was a pleasure to work with. He insisted that I start with a test drive and immediately got me with his friendliness and knowledge of the car. start with a test drive and immediately got me with his friendliness and knowledge of the car. More

She is very nice person. I really recommend Wendy. She is very nice person. I really recommend Wendy. Actually, I had bad experience with east cost mall service center. So I didn't want to lease VW ca She is very nice person. I really recommend Wendy. Actually, I had bad experience with east cost mall service center. So I didn't want to lease VW car again, but I changed my mind because of Wendy. If VW want to keep existing customer, please upgrade eastcost mall service. More

At this dealership, I was respected and not pushed into buying or signing anything. I walked in and felt relaxed and welcomed. I did not feel like there were dollar signs on my forehead. Paarth Sharma is buying or signing anything. I walked in and felt relaxed and welcomed. I did not feel like there were dollar signs on my forehead. Paarth Sharma is an excellent salesman in that he knew the car and sold the car. I was not pressured in any way and was given the space and the time to make an informed decision. When it came to the numbers, Paarth was up front about what the cost was includng dealer fees and taxes. I can honestly say that this was the best experience that I have had at a dealership. Volkswagen of Manhattan will forever set the bar for any other dealership in my life. Actually, I may be driving Volkswagens for the rest of my life if all goes well with the car!(which so far, it's going great!) More

The sale offer me a MSRP when I told him that I want a Golf 2011 with all option. Come on. Nobody buy a new car with the same price that quote on Internet. Also, I walked into the showroom floor and I di Golf 2011 with all option. Come on. Nobody buy a new car with the same price that quote on Internet. Also, I walked into the showroom floor and I didn't get any welcome by the reception. It's because I don't dress up, then it don't mean I'm not that type to buy new car. More

This is the most unprofessional, unscrupulous dealer imaginable. I leased a new VW and traded in my old car on January 3rd. The dealer delayed making the payoff for so long that I had to make another p imaginable. I leased a new VW and traded in my old car on January 3rd. The dealer delayed making the payoff for so long that I had to make another payment on the old vehicle even after they had taken title, just to preserve my credit rating! I hounded them for weeks to make the payoff but they lied and put me off repeatedly. I am now told that I cannot get a refund from Infiniti because Open Road VW waited so long to make the payment (january 26th). In effect, I paid hundreds of dollars extra over and above the deal we had agreed to because of their incompetence and games-playing. If necessary, I will take them to small claims court to recover the amount. More