Orange Buick GMC - Service Center

Worked with Orange Buick GMC since 1988. Service and sales are always top notch. David Taylor has been an excellent Service Rep - knows me, my vehicles, and my concerns about service. He is friendly, sales are always top notch. David Taylor has been an excellent Service Rep - knows me, my vehicles, and my concerns about service. He is friendly, professional, and very knowledgeable about GM products. I recommend Orange Buick GMC to all my friends and acquaintances. I will be back for my next vehicle! G. Hasley More

Service advisor is excellent, doesn't try to sell you things you don't need. Always able to get you in, in an emergency. They don't overcharge. Service manager (John Baumgartner) is approachable and is a things you don't need. Always able to get you in, in an emergency. They don't overcharge. Service manager (John Baumgartner) is approachable and is always there to help. More

Bill Murdock a very good men to work with. Solved the repair problem with my Buick where Firestone did not, i.e., helped locate part for my 1989 Buick Regal. Thumbs up to Bill! PS I heard about you repair problem with my Buick where Firestone did not, i.e., helped locate part for my 1989 Buick Regal. Thumbs up to Bill! PS I heard about you from advertising. More

I needed some warranty work done on my Pontiac G6, and was looking for a dealer more local than the previous one I had used. I found Orange Buick GMC online and called to set up an appointment with Tom. H was looking for a dealer more local than the previous one I had used. I found Orange Buick GMC online and called to set up an appointment with Tom. His outgoing personality immediately put me at ease, and by the end of the appointment, his experience and knowledge reinforced in my mind that my car was in good hands. He even said he would send me a coupon towards the cost of some other work that was (expectedly) identified during my visit, which arrived in the mail a few days later! When it came time to schedule the additional service, Tom was on vacation, so I spoke with Bill Murdoch. Bill's customer service was first rate and his communication was clear and consistent. He called on confirm appointment and rental car availability (I had to leave the car overnight). When I arrived to drop off my car, he reviewed my records with me so that he was clear on all the items Tom and I had discussed. He called the next morning to update me on the status of their work and to discuss two other items they could fix (burnt out headlamp, additional shift solenoid) and the cost of that service. When I arrived to pick up my car, Bill reviewed all the completed work before sending me on my way! Each time I've had my car in to Orange Buick GMC, I leave with a smile on my face, not only because my car is working better but because I appreciate the friendly service and personal treatment I receive while I'm there. More

During my last visit it was necessary for me to have additional work done over and above an oil change for which I had come in for. After checking out my car, Bill Murdock explained each and every work additional work done over and above an oil change for which I had come in for. After checking out my car, Bill Murdock explained each and every work that was deemed necessary in order to keep my car in excellent running condition. For this I am very greatful. Everyone with whom I made contact with that day was very friendly and made me feel as through I was special. I have always found this to be when bringing my car in for service over the last 13 years at Orange Buick. More

I have taken both my Pontiac Vibe and the Saturn my daughter drives to Orange Buick multiple times. My most recent visit was for a basic oil change. Thomas was quick to let me know what the safety ch daughter drives to Orange Buick multiple times. My most recent visit was for a basic oil change. Thomas was quick to let me know what the safety check had shown, and had a price ready for the wipers I needed. The waiting room was comfortable, a complimentary lunch was offered, and everyone was very friendly. I have been in before for service, and also for repairs when my window slid down last year and would not close. Although the glass needed to be ordered, the service people managed to get the glass into place so that I could continue to drive the car while waiting for the glass to arrive. They even disabled the window control so that I wouldn't accidentally open the window. The driver who took me to and picked me up from work was also very friendly. More

Mike was very helpful, handled my service request with efficiency and contacted me to inform me of what they found. I would recomend Orange for all service needs. efficiency and contacted me to inform me of what they found. I would recomend Orange for all service needs. More

I drove my vehicle to Orange Buick several weeks ago for an oil change/tire rotation. I had an appt. but it could not be located on the computer by advisor Filotei. Mr. Filotei immediately completed paper an oil change/tire rotation. I had an appt. but it could not be located on the computer by advisor Filotei. Mr. Filotei immediately completed paper work for my vehicle to be serviced. The service was completed promptly. I also brought to his attention that the drink holder at the rear of the console would not close properly. The passenger inside door handle was also peeling. The vehicle is still under warranty. The technician replaced the cup holder with a new one and it now functions properly. Advisor Filotei advised he would order a new door handle and notify me when it came in. In approx. one week Mr. Filotei called me to advise the handle was in and to scheduled and appt. to have it installed. This was completed a few days later at my convenience. My experience with Orange Buick has always been positive. All personnel sales and service have been friendly and professional. I ordered my first Yukon XL from Orange Buick in 2001 sales person Scott Roberts (retired). I purchased a 2004 Yukon from Ralph Lang (retired) and a 2009 Yukon XL from Rod Canole (currently in fleet sales). All my experiences with Orange Buick have been positive. I look forward to a continued positive relationship with Orange Buick. More

Robert Cicero is my HERO! 8:30 am August 3, 2011, I called hysterical because I had no brake lights or turn signals. Mr. Cicero was so kind and patient with me as I attempted to provide the informatio called hysterical because I had no brake lights or turn signals. Mr. Cicero was so kind and patient with me as I attempted to provide the information he needed. He didn't even mind that I had purchased the car somewhere else! He told me to come in at 10:00 am and by 11:15 my Pontiac G6 was ready to go. Thank God for Mr. Cicero! Within 3 hours, my day had gone from scary awful to wonderful. I will recommend Orange Buick to everyone I can! More

Orange Buick always takes great care of me! Tom got the car in right away & the mechanic was able to diagnose the problem in minutes. Tom kept me informed every step of the way! He had my warranty taken ca car in right away & the mechanic was able to diagnose the problem in minutes. Tom kept me informed every step of the way! He had my warranty taken care of & my car back on the road in a timely manner. Keep up the great work :) More