My Review Of Orange Coast Chrysler Jeep Dodge:
Simply a breath of fresh air - when it comes to buying a new car. I bought a new Dodge Dart Limited here (first baby as a result of the Fiat/Chrysler Group marriage) - and I can honestly say that it was one of the least painful buying experiences I've ever seen. Specifically looking for the Dart, I came to Dodge in Capo after reading a lot of these reviews, actually. And they were spot on. Negotiating a fair price wasn't the hours long process that it usually is...they are pretty much honest and straight forward with things. They don't want to waste time, and they don't want to waste your time. That's very, very rare when purchasing a vehicle.
The car tech/spec guy (a salesman doesn't accompany you on your test drive) was honest and thorough about features - including what MPG you'd REALLY expect from the vehicles, which is always a little less than what's on the sticker, of course.
They really stress your satisfaction - apparent even when coming back for a second test drive. They literally handed my the keys and said: "Take it out for as long as you want, we want to make sure this is the right vehicle for you." And without any employee from the dealership at that (after it was apparent that I was a serious buyer, that is).
They introduce you to service people, answer every question they can about costs and little details - to the best of their ability.
When the car with my exact specifications (or close) wasn't in stock, they didn't try and sell me a car with the higher price tag - no pressure whatsoever. In fact, they even recommended ordering a custom car from the factory to save me a few thousand bucks while still getting the features I wanted.
Without getting into too many details: They searched for one that was close at other dealerships (to swap so they could fulfill my preferences), thought they found one, that fell through (not their fault), then found one with even more features than I needed and went out of their way to make the numbers work for my original parameters on payments.
They're honest about pricing, incentives for purchasing (and were straight forward about when incentives come through as they make sense for the Chrysler group), etc.
Super chill team of folks to work with, who, as a team, want to make you happy, while generally not screwing you over.
Of course, every business is there to make money - that's to be expected. As long as you know where you want to be in regards to payment, the push is DEFINITELY not even close to as painful and unbearable as a normal dealership - by far.
Fred and Paul were awesome to work with: they try to make things convenient and even will start processes over the phone to cut down on time wasted at the dealership.
Super chill group of folks and the best buying experience for a car I've had.
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Orange Coast Chrysler Jeep DodgeAdded:
12/24/2012 3:58:12 PM
We thrilled to hear you are happy about your experience with us. We strive to take care of our customers, in addition to making the car buying process thorough and affordable. I am happy to hear your experience reflected that. Fred and Paul are valuable members of our team, and your recommendation is invaluable to us. Please contact us if you have any future needs and follow us on Facebook and Twitter for tips and deals.
Kenny Smirz | firstname.lastname@example.org | (877) 330-6387