Orem Toyota

Great Experience at Brent Brown Toyota After a lot of research and visits to pushy dealerships, we found Brent Brown Toyota. They were nice and not over-the-top desperate to sell us a car. After a lot of research and visits to pushy dealerships, we found Brent Brown Toyota. They were nice and not over-the-top desperate to sell us a car. They gave us the best deal they possibly could and made sure that the car was working in to our satisfaction before closing the deal. They were awesome! (Don't go to Tim Dahle Nissan in Murray). More

Friendly and quick Great experience! They did the oil change quickly and well. The service rep was friendly and helpful. Moe was very helpful and kind. My car was finish Great experience! They did the oil change quickly and well. The service rep was friendly and helpful. Moe was very helpful and kind. My car was finished at the estimated time. More

Simple Dealership was prompt in getting me an appointment. They were able to work around my schedule and they communicated clearly with me throughout the who Dealership was prompt in getting me an appointment. They were able to work around my schedule and they communicated clearly with me throughout the whole experience. More

Awesome employees Easy and efficient...I was able to drive in, they took my card and gave me a call after I had gotten back to work. Awesome. Easy and efficient...I was able to drive in, they took my card and gave me a call after I had gotten back to work. Awesome. More

Maintenance accomplished in a timely manner I appreciate the scheduled appointments and that the maintenance is accomplished within the appointed timeframe. The staff are knowledgeable and helpf I appreciate the scheduled appointments and that the maintenance is accomplished within the appointed timeframe. The staff are knowledgeable and helpful. The service technician created a video of the inspection of my car and this was helpful in determining the required repairs. More

Everything went according to plan Simple service today - rotation/oil change. Appointment started as planned and finished at the time promised (actually about 10 minutes earlier). Summ Simple service today - rotation/oil change. Appointment started as planned and finished at the time promised (actually about 10 minutes earlier). Summary on car status/check up was very helpful. More

Great atmosphere, great employees, great dealership My family has purchased 5+ cars from this dealership in the last 5 years. Their service team is fairly nice and they do a decent job most of the time My family has purchased 5+ cars from this dealership in the last 5 years. Their service team is fairly nice and they do a decent job most of the time (some of the salesman may tell you different). Their salesman are usually friendly and not overly pushy like some other dealerships I’ve been to. The dealership is always clean (minus the bathrooms), and overall has a fantastic atmosphere. Now, all of this praise would be for nothing if I didn’t have some negative comments. My brother purchased a Toyota Tacoma from Brent Brown, but he did it while in the middle of his lease on a Camry. The salesman told him that he could get out of the lease charge free (according to my brother). However, in the end, they added about 10K to the base price of his new Tacoma after purchase. The interesting thing is that his paperwork doesn’t reflect that price change. So, i would recommend you become familiar with how purchasing a car works when you’re already on a lease. I just feel like the Salesman could have done better to inform him of what he was getting into. However, I’ve almost never had a bad experience at Brent Brown, so I would still more than recommend them to purchase your new Toyota, just make sure you pick a good salesman. More

Maintenance Went in for maintenance on my Tacoma and was greeted very friendly, they took great care of my truck , Walked me through the health of my truck! Very Went in for maintenance on my Tacoma and was greeted very friendly, they took great care of my truck , Walked me through the health of my truck! Very satisfied! More

In and Out. Service can't be beat!!! My regular service adviser was still assisting a previous customer when we arrived. Rather than have us wait, she quickly enlisted help from the Servi My regular service adviser was still assisting a previous customer when we arrived. Rather than have us wait, she quickly enlisted help from the Service manager to make sure we were not delayed. Service was completed in record time. I am always impressed with how the customer is treated. More

Good service I came in for an oil change a couple of weeks ago. I got a service quote and rescheduled. Upon arrival for my next appointment, I was told that the qu I came in for an oil change a couple of weeks ago. I got a service quote and rescheduled. Upon arrival for my next appointment, I was told that the quote was incorrect and that the service would be significantly more than quoted. I was a bit disappointed, but Joel was awesome and was able to give a discount on my fee. Although the service was more than planned, I feel like Joel worked with me to help me get great service at a fair price. All the employees I interacted with were really great, too. Very friendly. The only reason this is 4/5 ia because of the original quote not matching what I paid, but that employee left the company shortly after my oil change. More