Orlando Dodge Chrysler Jeep

Treated with dignity and respect! Where do I begin? I have purchased many cars, I have had many cars repaired, and many of these purchases and repairs have happened at dealerships. Where do I begin? I have purchased many cars, I have had many cars repaired, and many of these purchases and repairs have happened at dealerships. Unfortunately, most of these experiences, in fact, all but two have been horrendous to say the least. When I thought I was getting a fair deal I was being robbed, when I thought I was being appreciated I was being buttered up to make a sale or keep me "happy". I am sure most people reading this can relate in some way or another. I purchased my Patriot lightly used and within 6 months the transmission was failing on me, I originally took it to a Chrysler dealership, NOT Orlando Dodge, where I was told that what was needed was a computer update. Most importantly the vehicle was still under the power train warranty at this time. I trusted them and drove away. Within days the same problem was presenting itself, when I called back I was told that the vehicle was now out of warranty so if it was a transmission issue we would have to see if it could be covered. As you can imagine I felt so mistreated by this response, so being short on funds and with no trust left for this place I continued to drive the vehicle gently thinking their was no hope for fixing it now that it was out of warranty. Over a year later I was speaking with a mechanic friend and he said I should talk to Chrysler... So I did and I went to Orlando Dodge... At Orlando Dodge I was met by the Owner Mike, the Service Director Bryan, and the tech Luis in the drive up. They listened to my whole story which is much lengthier than this. When the computer didn't pull up any codes, Bryan hopped in the car with me to hear and feel what I had been dealing with for almost 2 years. After 5 minutes, "he had heard and felt enough." Orlando Dodge then proceeded to work with me and Chrysler to get this over $6,000.00 repair covered as it should have been fixed when I brought it in originally at the "Other Chrysler dealership" almost 2 years earlier. Bryan and Mike both swung the bat for me and worked to get the repair costs down to little to nothing which I was so moved and appreciative of. I was driving a ticking time bomb and their was no financial way I could have ever fixed it had it not been for the character of these men. They went over and beyond any normal call of duty in this situation. They didn't have to inherit my vehicle problem, they didn't have to do anything to be honest, but they did and they worked with me to the very end, accommodating me at every turn to ensure that I took home a vehicle that would run safely for years to come and that I could afford it. Mike, the Owner, stayed involved in the process to the very end and him and Bryan were always available to me. During this entire process they made me feel like I was their only priority and client. That is customer service and integrity at its best! These folks at Orlando Dodge are truly unique to this industry, they operated with grace, they showed an unprecedented kindness to me and a true concern for my situation. I can not say enough about how amazing I was treated. My Patriot now has a new lease on life and I have now found a place to bring my business for years to come. As you all now, to find a group like this is like a needle in a haystack. I can't say it enough, what they did for me was not at all their responsibility but they inherited my problems happily and did everything they could to help me, truly unfounded and rare in this industry. I wish all the best and pray that God continues to bless this business. More

Excellent Our salesman Dylan was very helpful in helping us find the Jeep for our daughter. He really did a great job making sure he showed us how everything wo Our salesman Dylan was very helpful in helping us find the Jeep for our daughter. He really did a great job making sure he showed us how everything worked. More

Stew Smith an d all his staff are great to work with! We always have a great experience when we come into Orlando Dodge! Sales people and all the staff are helpful and friendly. Keep up the good job! We always have a great experience when we come into Orlando Dodge! Sales people and all the staff are helpful and friendly. Keep up the good job! More

Bought my 3rd truck from Orlando Dodge Y'all are great!! Honest. caring and very accomplished, my hats off to Paul and the Smith brothers! I will highly recommend Orlando Dodge to all my fr Y'all are great!! Honest. caring and very accomplished, my hats off to Paul and the Smith brothers! I will highly recommend Orlando Dodge to all my friends and family. More

Oil change and inspection of vehicle Brian took care of my and helped me from the beginning to the end. Thank you ! Also I want to express that I normally have perfect assistance friom R Brian took care of my and helped me from the beginning to the end. Thank you ! Also I want to express that I normally have perfect assistance friom Ryder. His quality of service and friendliness keeps me coming back because I trust his professionalism ! Thank you More

Fantastic People, Service, Vehicles... even coffee Just want to say that Orlando Dodge is by far Orlando premier dealership. Not only because of the personal service that you get, the feeling that you Just want to say that Orlando Dodge is by far Orlando premier dealership. Not only because of the personal service that you get, the feeling that you are family, but it is nice to see a dealership that is owned local and not by some out of state corporation that doesn't care about you and that all you are is a number. Al Kitner and the rest of the family at Orlando Dodge treat me great.. I'll be back soon to purchase another great car/truck or Jeep from Orlando Dodge More

no comment The dealer and their service center where fair, but the failure of my family mechanic- has left a bad taste in my mouth. The dealer did OK, but I'd ra The dealer and their service center where fair, but the failure of my family mechanic- has left a bad taste in my mouth. The dealer did OK, but I'd rather not comment on the experience. More

Quick lube I brought my truck in for an oil change , and was in and out in about 20 min. I was impressed with the ease of the experience. Thank you. I brought my truck in for an oil change , and was in and out in about 20 min. I was impressed with the ease of the experience. Thank you. More

Great people Have bought many autos here, love the people and have never had any problems , go to the service department for all my services and have never had a p Have bought many autos here, love the people and have never had any problems , go to the service department for all my services and have never had a problem More

Good work, great customer care! Orlando Dodge has been servicing my vehicle for over 10 years and have always provided me with good service (no callbacks or returns) and GREAT custom Orlando Dodge has been servicing my vehicle for over 10 years and have always provided me with good service (no callbacks or returns) and GREAT customer service. I bought my car there as well and they have always treated me very fairly. More