Orlando Infiniti

Orlando Infiniti
4237 Millenia Blvd
Orlando, Florida 32839
(407) 660-0077

Manufacturer: Infiniti

Most Reviewed Employees
Kevin Sternett Kevin Sternett
Sales & Leasing
Natalya Mokshanova Natalya Mokshanova
Damian Castillo Damian Castillo
Joel Ramsaroop Joel Ramsaroop
Scott Orbany Scott Orbany
Sales Associate
Nigel Ramsaroop Nigel Ramsaroop
Victor Rodriquez Victor Rodriquez
Steven Graham Steven Graham
Nate Moss Nate Moss
David Menne David Menne
Sales
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Cable TV
Customer Lounge Area
Customer Lounge Area
Drive-In Service
Free Coffee
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Shuttle Service
Television
Television
Vending Machines
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 8:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 8:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM

Twenty-Four Month Rating: 4.7/5
48 Reviews
Orlando Infiniti

Overall Score: 5 Star Rating4.7



About Orlando Infiniti
Certified: Orlando Infiniti
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Orlando Infiniti has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Orlando Infiniti
Orlando Infiniti's Brand New State-of-the-Art Facility next to the Mall at Millenia features:

Complimentary Infiniti Loaner Car,
Complimentary Gourmet Coffee Bar,
Complimentary Wi-Fi Connectivity,
Complimentary Drop off/Pick up to Millenia Mall,
Senior Discounts,
Military Discounts,
Complimentary Nitrogen Tire Refill,
Complimentary paintless Dent Removal (within 90 Days of purchase),
Complimentary 10% discount on ALL Infiniti accessories & clothing,
XZILLON approved Retailer.

At Orlando Infiniti, our guests will always enjoy a warm, relaxed, yet refined experience.


Broker1453
4/11/2012 9:42:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Nino Naranjo

My Review of Orlando Infiniti:
I love Orlando Infinity! They always treat you with respect. I feel they really appreciate my business. I'm looking forward to my next visit!

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Response from: Orlando Infiniti
Added: 4/16/2012 10:41:52 AM
Thank you for the kind comments. We certainly do appreciate your business. We are so glad you had a delightful experience with us. Looking forward to many more great visits!
Peter Wilson, Owner

Philosopher
1/13/2012 7:35:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Damian Castillo

My Review of Orlando Infiniti:
We turned to Orlando Infiniti when we considered purchasing a new car. For several years we received outstanding service coordinated by Aaron Sucharski and Richard Paul on our previous Infiniti. Damian Castillo's careful explanations and informative demonstration of the features of the 2012 models helped us to finalize our choice. When a vehicle with the specific options we wanted was not on location in Orlando, Damian secured the right one from another dealer for delivery to us. The completion of financial documents was efficiently coordinated by Damian with Nicholas Garofalo in the business department.

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nicki19
7/26/2011 10:26:14 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Damian Castillo

My Review of Orlando Infiniti:
Everyone was wonderful here. Damian made my experience enjoyable in buying my G37 S. Would recommend dealer to everyone. They will go out of their way to find what you are looking for.

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chipmunk
5/11/2011 2:56:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Marcos Catena

My Review of Orlando Infiniti:
I drove into the service department with a tire going flat at that moment. I had ran over an object on I-4 and I could hear my tire hissing. The service department quickly took my car into the shop an assessed the situation and told me they could patch my tire and it will be good as new. I was skeptical all along because I just do not trust car dealerships. I fear they will not be honest and just want to make a buck off you. They repaired my car in a timely fashion AND gave it a car wash. I was shocked at my bill. They charged me so very little I was stunned. This dealership boosted my confidence as they were honest, respectful, and reasonable in all aspects of the service I was given. And my car wasn't even an Infiniti!!!

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kkevinms23
3/16/2011 12:33:48 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Damian Castillo, Natalya Mokshanova

My Review of Orlando Infiniti:
I rate Orlando Infiniti with nothing less than that of excellence. Their service is unmatched by any others I’ve experienced so far, and I’ve gone to over a dozen other car companies. From their service department, to their sales department, to even the finance department, everyone is very helpful and provides great customer service.

Aaaron Sucharski and Richard Paul in the service department have provided only the best service for me in the last 2 years that I’ve been bringing in my old Infiniti.

As far as sells consultants go, Damian Castillo ranks the highest in customer service I’ve experienced out of any other dealership so far. When buying something such as a new car you want to feel the person is honest and trustworthy; Damian came off as nothing less than that plus much more. Infiniti is a very fortunate company to have him. I appreciate all his help in helping me purchase my new EX35.

Even Natalya Mokshanova was very friendly while completing my paperwork for my new purchase; even though she was there way past the closing hours she was still very friendly and helpful.

Thanks again to all of you at Infiniti of Orlando for the excellent service.

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Response from: Orlando Infiniti
Added: 3/17/2011 11:55:38 AM
Thank you for your business over the years. We know you have a choice when it comes to buying and servicing your vehicle and I'm delighted you chose Orlando Infiniti. We look forward to working with you in the future.
Sincerely,
Peter Wilson, Owner

kcc62
2/12/2011 5:53:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Marcos Catena

My Review of Orlando Infiniti:
Enroute from Boston to Florida, our 2009 Infiniti G37X was due for a service check---oil, filter, tire rotation etc.

Visit to the Service Dept at Orlando Infiniti was first rate in all respects. Service Consultant, Marcos Catena, was very professional, personable and capable. We were greeted by Marcos who quickly had us registered in to the Service record system, detailed exactly what the service would include and gave us an estimated time for its completion.

Service work was competently performed as outlined and in the time specified.

Our total service experience at this dealership was excellent; it is an extremely well run operation, one which I would highly recommend to all Infiniti drivers.

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Response from: Orlando Infiniti
Added: 3/17/2011 11:53:02 AM
Thank you for your kind words and recommendation. I'm happy to hear we were able to meet and exceed your expectations.
Sincerely,
Peter Wilson
Owner

petemcd62
12/14/2010 7:03:43 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Marcos Catena

My Review of Orlando Infiniti:
I took my M35 in on Saturday for the Express oil change. When I called they said I would be out in an hour. My free time is very limited. I was very, very pleased when I was out of there in 45 minutes with GREAT Service!! I'll never take my car any where else for an oil change.

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Response from: Orlando Infiniti
Added: 12/15/2010 2:05:45 PM
Thank you for sharing your experience with our Service Department. We appreciate your business and look forward to seeing you in our customer lounge in the New year!
Sincerely,
Peter Wilson

tottinger
11/8/2010 4:33:33 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Scott Orbany

My Review of Orlando Infiniti:
Your review
Exceptional Experience - First Class Dealership!? - ? - Today
I own a company headquartered in Tampa, Florida and also live in Tampa Bay Area and yet I recently leased a brand new 2010 FX50s from Orlando Infiniti. Over the years I have leased and purchased numerous automobiles both locally and out of my area including a 2007 FX45 which I owned and traded towards the new Infiniti. My recent and ongoing experience with Orlando Infiniti is so impressive, I am compelled to write my first ever review of an automobile dealership.

Orlando Infiniti not a remarkable facility with one of the most impressive showrooms you ever visit, the staff provides its customers with first class treatment from the very beginning. The attention to detail from the initial greeting all the way thru the vehicle selection and delivery process made my new vehicle experience, one we truly enjoyed.

Driving a little more than an hour to Orlando Infiniti not only saved us substantially on the new vehicle lease, but was also the best and smoothest automotive transaction I have ever experienced, by far!
Those who live in and around the greater Orlando area are very fortunate to have this dealership nearby. I would however, strongly encourage anyone in the market for a new or used Infiniti, regardless of where you live, to jump on the Interstate or Turnpike and take the easy drive to Orlando Infiniti. It will be time well spent and a trip you will be glad you made!

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Response from: Orlando Infiniti
Added: 11/15/2010 4:29:27 PM
Thank you for sharing your experience with Orlando Infiniti and our sales team. We truly believe we are Ladies and Gentlemen, Serving Ladies and Gentlemen. As the owner, I'm happy to hear we exceeded your expectations. We appreciate your business and look forward to working with you again in the future.
Sincerely,
Peter Wilson

frcofresI
10/28/2010 5:44:01 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kevin Sternett

My Review of Orlando Infiniti:
Excellent service, quick and professional.
Kevin told me from the start price and fees, and the best thing it didn't change when we close the deal.
Will recommend this dealer to anybody who wants the ultimate car dealer experience.
My score from 1 to 10 will be 11.

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Response from: Orlando Infiniti
Added: 11/15/2010 4:47:24 PM
Kevin is an asset to our sales team. He truly cares about his customers and their happiness. We appreciate your business and look forward to seeing you in our customer lounge.
Sincerley,
Peter Wilson

nbatarse
10/25/2010 7:18:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Natalya Mokshanova, Nigel Ramsaroop

My Review of Orlando Infiniti:
This is the first time I leased an Infiniti G37 Coupe. I traded in my BMW and I have been very pleased with the handling of the G37. Leasing was something that I had never done before, but Natalya took the time to LISTEN to my needs and find the right car for me, explain all the benefits of leasing and got me a great deal the fits perfectly in my budget. One of the salesman, Nigel even went to my house after the sale and explained to me all the features again on the car and programmed my gate to the HomeLink button. I definitely recommend Orlando Infiniti and Natalya to all my friends and family!! Absolutely fantastic!

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Response from: Orlando Infiniti
Added: 10/26/2010 12:45:03 PM
Congratulations on your new Infiniti G37 and thank you for your kind words about our dealership and staff. Natalya is an asset to our sales department and truly cares about her customers. Thank you again for your business and we look forward to seeing you in our customer lounge.
Sincerely,
Peter Wilson

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