Orr Chevrolet

Shady people working in service department I took our 2016 Chevy 2500HD, which was still under the original manufacturer warranty, to Orr Automotive Chevy dealership in Texarkana TX. The truck I took our 2016 Chevy 2500HD, which was still under the original manufacturer warranty, to Orr Automotive Chevy dealership in Texarkana TX. The truck was having an issue with the steering. I was dealing with Kelli Calvit in the service department. After waiting 20 minutes to find out what the issue was, Kelli came to the waiting room. She told me that whatever the issue is they cannot look at it because the torsion bars have been adjusted when a level kit was installed. I told her we never installed or had installed a level kit and we were the only owners. She said there was definitely a level kit installed. She tells me that an alignment might or might not fix the problem. I was extremely confused but told her to go ahead and do the alignment. While waiting for them to do the alignment, I called the dealership where we purchased our truck from to find out why there was a level kit installed on a brand new truck. They said that he would check on it and call me back. In the meantime, I told Kelli to hold off on the alignment. She told me that she could not because they already started. It had only been a few minutes. I explained that I wanted to talk to the dealership we purchased it from before putting any money into the truck that might not even be the issue. She tells me that if the other dealership is at fault that they will pay for the alignment. I told her that did not make sense because an alignment is considered maintenance so there is no reason for them to cover that cost. She agreed but told me that she cannot stop the alignment from getting done. I got a call from the other dealership a few minutes later. He said he had the paperwork in front of him and there was no level kit installed on the truck. I was so confused but I paid for the alignment and left. I got about 5 miles down the road and realized that the alignment did not help. In fact, the steering wheel was now not aligned with the tires and the steering seemed worse. My husband called Kelli back to tell her that he wanted them to make it right. She told him that they will not touch the truck because of the torsion bars being adjusted. She told him that she also would not refund our money. My husband knew that Kelli had no idea what she was talking about and wanted a second opinion. He called Coleman Automotive in New Boston TX. He spoke with Ralph. We made an appointment for Monday. This required an extra day off and about 50 miles roundtrip. After inspecting the truck, they informed me that there is no level kit and that nobody has adjusted the torsion bars. He said that the alignment was also off and that is what was causing the issue with the steering. He could not find any other issues. I left and the alignment done on this day seems to have fixed the issue. The receipt/invoice that shows the work done by Orr Automotive also shows our truck as having over 49,000 miles. It had just over 33,000 miles when we took it in. We should never had to of taken our truck to another dealership to resolve a simple issue. We shouldn't have had to pay for two alignments. I do not understand how this dealership can make up such lies and still be in business. More

No hassle price My experience was quick and painless. I told The salesman, Mike Anderson, what I wanted. He made it happen. Mike has followed up with me. I am compl My experience was quick and painless. I told The salesman, Mike Anderson, what I wanted. He made it happen. Mike has followed up with me. I am completely satisfied. More

A great car buying experience with outstanding service!! My salesman, Lee Lybarger , was a great help to buy a car! He was very helpful in what I was looking for and knowledgeable about the car I was buying! My salesman, Lee Lybarger , was a great help to buy a car! He was very helpful in what I was looking for and knowledgeable about the car I was buying!. He and Mgr. David Yarberry , made the process of negotiations for buying a car very easy . If I had any questions, they would text me in a very short time or with a phone car!! Service is what sells and that is exactly what you will get from these two salesmen. I was not going to trade my vehicle in, I almost always get more when I sell it, but I got a very good quote and I took it!! I am very pleased with my experience at Orr and would recommend them to all my friends! A very stressless experience !! More

Great I found a truck that meet my needs and wants within 30 mins on the lot and the dealer (Ralph) even showed me some others that were within my price ran I found a truck that meet my needs and wants within 30 mins on the lot and the dealer (Ralph) even showed me some others that were within my price rang and they stayed in contact with to see if I had got my down payment ready and when I came back to buy the truck it took less then a hour and half to get it all taken care More

Amazing Car Purchase Experience The Dealer Dell Jr. was excellent he listened to what I wanted and stayed in my price range I would definitely recommend him to all my friends. The Dealer Dell Jr. was excellent he listened to what I wanted and stayed in my price range I would definitely recommend him to all my friends. More

Buying made easy I had a hassle free experience buying a used vehicle from Orr Chevrolet. The salesman was very friendly and helpful, and the vehicle was exactly what I had a hassle free experience buying a used vehicle from Orr Chevrolet. The salesman was very friendly and helpful, and the vehicle was exactly what I was looking for. Decades of experience at Orr makes buying what you want a smooth and painless car-buying event. More

Amazing The staff was very friendly. Terry was an amazing sales man he was able to get me in the car I wanted for the price I needed. The staff was very friendly. Terry was an amazing sales man he was able to get me in the car I wanted for the price I needed. More

Purchased a car Great customer service . Friendly, informative, and made the process very simple. Made me feel very comfortable. I love my new car. This was my first Great customer service . Friendly, informative, and made the process very simple. Made me feel very comfortable. I love my new car. This was my first car purchase and I was so nervous. The staff made it so much easier. More

It was great Andre was a great salesman. He was patience. Took time with us answered all questions we asked, work on getting vehicle financed, He went through he s Andre was a great salesman. He was patience. Took time with us answered all questions we asked, work on getting vehicle financed, He went through he showed us how to work everything in the vehicle after it was purchased, He was very professional More

New car Charles Lewis worked with me on getting my vehicle.......................................He was friendly and took care of some small problems for me.c Charles Lewis worked with me on getting my vehicle.......................................He was friendly and took care of some small problems for me.call Charles Dexter Lewis for your new car needs. More