Ourisman CDJR of Woodbridge

A couple of years ago, Lustine had taken over the service and sales from another dealership, which had dropped the Jeep product. When I first brought my Liberty to Lustine for service, the mechanic discover and sales from another dealership, which had dropped the Jeep product. When I first brought my Liberty to Lustine for service, the mechanic discovered a problem with the transmission which my service records showed could only have been created by work done during the warranty period at the prior dealership. Lustine service department replaced the transmission for free and did not quibble about it. They accepted the responsibility for the problem and made it right. Since then, every time I have had a service experience with them I have found them to be willing to discuss the full extent of any service that I need, and look for ways to save me time and money. While paying for car repairs and regular service is far from my favorite pastime, the pleasant and conscientious attitude reflected by the Lustine staff helps. I don't know alot about mechanics so it's important to me to feel confident that the work has been competently done and that it is only work that is needed. Lustine provides that kind of service. More

I did some research on Edmunds.com before coming to the dealership looking for a truck. The price and financing rate that I received were below the regional averages for the vehicle and length of financing dealership looking for a truck. The price and financing rate that I received were below the regional averages for the vehicle and length of financing term. I feel that I received a very good deal on my purchase. The staff was very friendly and quickly put me at ease during the truck buying process. They listened patiently to what I said that I wanted and did not impose any pressure nor did they try to sell me a much more expensive vehicle. The only surprises that I received were some excellent features of the Dodge Ram that the salesman neglected to mention. I am extremely happy with my truck and the buying experience at Lustine was actually quite pleasant. I would highly recommend this dealership and the employees I named above if you are in the market for a new or used vehicle. I also think that it shows a great deal of confidence if the dealership provides the name of a website (this one) and asks you to rate them! More

Darlene made every part of the experience great. We had spoken to her on the phone, and so she knew we were coming. She had the car we were interested in right outside. She made sure we felt welcomed and c spoken to her on the phone, and so she knew we were coming. She had the car we were interested in right outside. She made sure we felt welcomed and comfortable. From the time we drove the car to the final handshake with finance, Darlene made sure that we were happy. She continued to work with us on the price and options to make the sale happen, but she did it without pressure. Because of her, we ended up the with car of our dreams! Thanks Darlene. More

We really enjoyed our service with Darlene and everyone. They worked with us to get us the best deal. We were really impressed on how knowledgeable and honest Darlene was. I would definitely recommend her They worked with us to get us the best deal. We were really impressed on how knowledgeable and honest Darlene was. I would definitely recommend her to everyone I know. We will be back in the future to buy more vehicles. More

This is my letter to Mr Barton, Service Manager for Lustine chrysler I wish to thank you and all the people that were involved in getting the U-Conect for me and installed in a professional mann Lustine chrysler I wish to thank you and all the people that were involved in getting the U-Conect for me and installed in a professional manner in limited time. Troy Robb is to commended for the outstanding customer service he provided to me during this install. Troy called me to keep me up to date, as you did in email, Troy kept in touch with me during the entire process. His follow up shows that he cares for customers and their satisfaction. As a previous Cowles Chrysler Customer, you have won my confidence that you will take care of me. My situation is unusual in that my wife is suffering from a disease that is not curable and I live in fear each day that I may lose her. To have my concern for the care of my car lifted from my shoulders, helps me all the more in dealing with everyday challenges. So, thanks to Troy, you and your team for helping and taking care of me. You can always feel free to use me as a reference to any one that has doubts as to your service. Sincerely Donald Mc Cormick More

Darlene did a great job informing the Scouts on all aspects in purchasing a car such as: financing a car, credit score (Bad vs Good), insurance and of course the paper work one has to do. The Scouts a aspects in purchasing a car such as: financing a car, credit score (Bad vs Good), insurance and of course the paper work one has to do. The Scouts and adults really enjoyed talking with Darlene. Thank you! 1952 Explorer Scouts More

My husband and I popped into your dealership to test drive the white Sebring convertible. Although we were interested in this vehicle, we had no intention of purchasing a car last night, however Darlen drive the white Sebring convertible. Although we were interested in this vehicle, we had no intention of purchasing a car last night, however Darlene Breeden made our visit very comfortable. With her sincere sales approach, we were delighted to do business with her. After a few negotiations with Darlene and Hollis Batts, although the final quote was very good, it did not meet our expectations. We left the office, only to return and purchase the car. One of the reasons we came back was because of Darlene. We would have been “turned off” had she been the typical, high pressured salesperson one normally meets at car dealerships. Throughout the entire time, Darlene made us feel she was working in our behalf. She was interested, sincere and straight to the point, without being forceful or obnoxious. My husband and I feel, more car dealerships should have salespeople like Darlene Breeden, and she should be commended for the way she handles customers. p.s. service department is not so good. seemed very uninterested. More

I have been in the Washington DC area for a number of years and have bought new cars from several dealerships in the area. I also read a number of bad reviews of this dealership before shopping there, bu years and have bought new cars from several dealerships in the area. I also read a number of bad reviews of this dealership before shopping there, but decided to give it a try anyway since I had not found the deal I was looking for. Bottom line: they offered me a great deal on exactly the truck I was looking for with minimum hassle. And I took it. Why? Because I trusted the people I was dealing with and that trust paid off. I can only say that my experience in contrast with the bad reviews I had read could only be attributable to one thing: the people. I know Mike Engle was brand new when I made my purchase and I was convinced that he was determined to make a difference. He did for me and I think given time his stamp will be put on the whole dealership. He has served his country and has been a Patriot. I think he carries those values over into his work. People make a difference -- sometimes it takes time though. Give these people a chance to earn your business and make a decision based on how they interact with you -- not on some bad reviews that were written about other people in another time. More

Got to say from reading the reviews I must have been lucky. I called about a 2009 Tacoma had a trade and clunker. Well anyhow ended up in the Dodge dealer by mistake(via phone) spoke to Mike and told he lucky. I called about a 2009 Tacoma had a trade and clunker. Well anyhow ended up in the Dodge dealer by mistake(via phone) spoke to Mike and told he could sell Toyota's also. To make a long story short they did not have the truck I wanted ( they never said they did) but did set me up with a great buy on a truck with much more on it, gave me a great number on my trade and clunker. I did research prior and even had pre-approved loan from Toyota. They made the deal quick, no pressure, had me out in no time the salesman even came home with me and picked up the trade. I will admit I was reluctant to go their but maybe the key was I got a great Dodge sales guy who sold me the Toyota. I must also add that I bought a few upgrades waited 2 weeks for them to get in, had them installed in a day they even gave me a rental car for the day why they were installing the upgraded equipment. Overall my experience was great. The only advice I have is do your homework, try to get pre-approved financing and take charge. More