My Review Of Ourisman Chantilly Kia:
Ben Braunstein did an outstanding job assisting us in purchasing our new Kia Optima. Ben was extremely professional and very well versed in all aspects of the dealership operations. First, Ben answered every single question about the vehicles and demonstrated how everything was operated. Ben has outstanding product knowledge and is a very clear communicator. Second, Ben described the value proposition of Ourisman Kia dealership how the entire operations was designed with customer service, convenience, and value to the car owner. Lastly, Ben was very courteous and made us feel very comfortable during the entire process.
On our first visit, my wife and I were not ready to purchase a vehicle. We had made a list of different makes and models we wanted to examine before focusing in on purchasing a car. We felt no pressure from Ben, but it was clear he was very willing to help us purchase a Kia if we decided to go for the Optima. After visiting Mazda, VW, Nissan - we decided the make a try for the Optima on the following day. Ben had stayed in touch with me via text messages - which was perfect. Again, he was available, friendly, and willing to help while giving us the space to follow our buying game plan.
The day we purchased the Optima, Ben answered every single question and resolved every single issue. Ben is a consummate professional and someone I would personally recommend to my friends and colleagues. His sales technique is very modern - as he operates more as an "adviser" than a "bargaining" salesperson. This is very approachable and cooperative. We were able to do our research, checkout the cars we were interested in, and return to Kia for a pleasurable sales experience.
The final negation was painless - no silly game going back and forth between managers. We met Jeff Hoyt (Sales Manager) who helped Ben finalize the deal with us -- and Bryan Whitlow was fabulous in getting the financing (we got the lowest rate) and finishing the paperwork. The whole process was very fast and according to Consumer Reports we got a VERY good price. This dealership shows their determination to win your business!
Thank you Ben, Jeff, and Bryan - and all the folks at Ourisman's Kia. Today's experience is how the buying process is supposed to go. Great job.
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Ourisman Chantilly KiaAdded:
2/18/2014 5:30:07 AM
On behalf of Ourisman Kia, I would like to express our sincere gratitude for taking the time to write this marvelous review. Ben is a valued member of our team and it’s a delight to know that he has helped to proudly represent our dealership throughout your recent purchase. Congratulations on your new Optima. We’ll be sure to let Ben, Jeff and Bryan know how happy you are with the car buying experience. Before your next servicing appointment, be sure to check our Facebook Offers tab for the latest exclusive coupons.
Billy Brown - GM