My Review Of Ourisman Chantilly Kia:
I went to the Chantilly Auto Park looking for a used sedan with specific must haves and a target price. Ourisman Kia was the second place we went to and immediately found an Infiniti that hit all the check marks. The car was more than reasonably priced, while still providing a level of luxury and space that I was looking for.
Ben was awesome to work with! He immediately greeted us when we first got there, but at no point in the process made my wife and I feel pressured at all. He made the purchasing process fun, and it actually felt more like hanging out with a buddy than working with a salesman. He joked with us and made us comfortable while still giving us any and all information we needed. His knowledge of the vehicles was excellent, and worked with us on my trade-in to make sure we were getting a fair market price. One of the biggest things was his willingness to go the extra mile. He taxied my wife to a nearby dealer to pickup her car after being serviced. He helped us for hours with everything we could possibly need, and made it a very personal and enjoyable experience overall. We cannot recommend him enough, and if you have the pleasure of working with him you will not be disappointed!
Chris was great to work with! He helped us out after we had initially discussed purchasing a used car with Ben, and gave us all the information we could need. He was very low-pressure, but repeatedly asked us what we were looking for and helped make sure we were completely comfortable before making a purchase. I knew we were getting a great price, but my personality is to check all available options before reaching a conclusion. Chris completely understood, and we left Ourisman Kia to investigate similar sedans in the Chantilly area. It became very apparent very quickly that we were not going to receive anything competitive for the vehicle we were considering. When we got back, Chris helped us crunch all the numbers to make sure the purchase worked with our budget, and was extremely patient while I checked online reviews. He addressed the few minor concerns that I had, and was very upfront with potential service and maintenance costs on the vehicle. He made my wife feel extremely comfortable, and joked with us throughout the day to make the experience extremely enjoyable. Chris is one of the best sales managers I have worked with and hopefully you will be lucky enough to work with him too!
Altman helped us through the logistics of the purchasing process as our business manager. He made sure all of our questions about credit implications, purchase price, warranties, and cost were answered clearly and thoroughly. He went the extra mile to figure out our insurance and tags when we weren't sure about some of our information. He was very pleasant to work with and made what I consider the least enjoyable part of the car buying experience as painless as possible. He made sure that my monthly payment was within my budget, and offered alternatives to help me be sure I was making the best decision possible from a monetary standpoint. If you work with Altman you will definitely feel comfortable with the purchase you are making!
Ourisman Kia provided us with a wonderful overall experience! A lot of dealerships talk about feeling like a family and making customers feel welcome, but after spending over 8 hours with Ben, Chris, and Altman, we definitely feel like we made some new friends and also happened to get a car while we were at it! We will definitely visit Ourisman in 9 months when we are looking for another vehicle based on the amazing service and honesty we experienced this weekend!
(I was made aware of this site by the dealership, but was more than happy to write this review based on my experience. I am in no way associated with the dealership other than the great experience that I had!)
Was this review helpful to you?
Yes | No
Ourisman Chantilly KiaAdded:
11/18/2013 7:48:39 PM
Welcome to the Ourisman Kia family! We're thrilled to hear that Ben, Chris, and Altman provided you with a great car purchasing experience and made you feel welcome. We're not happy unless our guests are happy so we know were doing our job right when we receive awesome feedback like this. If you need anything else in the future, please do not hesitate to reach out to us at your earliest convenience. Also, make sure to follow us on Facebook and Twitter for first access to service coupons and promotional offers. We appreciate the recommendation of our dealership and we look forward to working with you again in the future.
Billy Brown- General Manager