I walked into the Kia dealership ready to purchase my first ever car. I was a little nervous and unsure of what the experience would consist of, but I knew from the minute I walked in I was going to be in good hands. Purcell Johnson greeted me and my friend right off the bat, and he made sure that the car I had called about was pulled around for me to check out. He took me and my friend outside and we got in the car and waited for a Sales person to come and assist us. After a couple minutes of taking the time to sit in the car and check out the features, Purcell introduced us to David Kim and told us that he was one of the top car Salesman in the country. I knew we would be in good hands. Mr. Kim got in the backseat and spent several minutes going over the car features and going over his credentials, and we were both very impressed. He kept the conversation fun, light, and there were many laughs shared over the course of the test drive. I felt comfortable, excited, and hopeful for what was to come over the course of the day during my first car purchasing experience. After the test drive, Mr. Kim took us back inside to the dealership and he set us up with Erin Hobson. Erin sat down with me and went over all the paperwork I needed to fill out in order to apply for a car loan through Kia. Once the paperwork was done, she brought me into an office and we went through all of the options that Kia offered on the vehicle including specials, financing options and convenience packages. Everything was explained thoroughly and in a detailed manner. Any time I had a question, Erin answered patiently, and if she didn't know the answer right away, she would find someone immediately who did have the answer. Being a first time car buyer there were a lot of questions that I had, and there was a lot for me to contemplate, consider and think over before making a final decision on my purchase. Erin was very patient with me through the whole process. I never felt pressured, I never felt bad for saying "no" or "I don't think I'm interested in that option." She crunched numbers and did everything in her power to make sure that all of the options I was interested in were offered to me in the most affordable way possible. When I left Kia with my beautiful new 2015 Kia Optima, I was ecstatic. I felt 100% comfortable with the entire process. I was never pressured, and I never once felt like any of the employees were taking advantage of a young "dumb" first-time car buyer.
I requested a picture with my new beautiful purchase. I was asked if I wanted to put a big bow on the car for the pictures, to which I could not pass up. When looking over the car prior to driving off the lot with my new vehicle, there were some water spots left over from the car wash. Mr. Kim went over ever single water spot with a cloth by hand to buff any imperfections off the surface so the car was perfect. He shook my hand and personally thanked me for my business.
When I got home, I had a thank you email in my inbox from Mr. Kim, as well, and I received a text message sent to my cell phone from him thanking me for my business. I felt like the entire experience went as smoothy as it could have gone. It was painless. I hear horror stories from friends and family members about their awful experiences at car dealerships. I was a little anxious and apprehensive after hearing these horror stories of hours and hours and sometimes days spent negotiating a final deal with dealerships. All I can say is, maybe they should have gone to Ourisman Kia in Chantilly, because if they had, maybe they would have had a much more pleasant experience. I would recommend this dealership to anyone looking for a new vehicle.
Thank you to everyone who helped make this big purchase possible. I have my dream car, and I'm a very happy customer!
Did you find this review helpful?