Ourisman Chantilly Kia

Pleasant customer care and experience I went to multiple dealerships on Presidents Day prior to going to the Ourisman Kia in Chantilly to check out which one would work with me and help me I went to multiple dealerships on Presidents Day prior to going to the Ourisman Kia in Chantilly to check out which one would work with me and help me on getting a used vehicle. When I got here and was greeted quickly and treated fairly by Tyler Bratcher. All my questions were answered and there was some pressure but I assure you it was because of their excitement in their business. After I found the 2014 Kia Optima SX that I liked and got my trade appraised, they wanted to make me happy and were thankful for my service in the military that made the deal happen! With only having a certain amount that I had to purchase the vehicle. I certainly left that way and will be happy to visit them again next time I'm in the market for a vehicle or recommend anyone here. Process took a little bit was the only thing negative, waiting on paper work and appraisal. Total time in dealership was about 4hrs. More

Great customer care/sales experience from Chrystal & Ashlee! I didn't wind up going with a Kia, (great car, the Niro just didn't fit my needs) but both Chrystal and Ashlee worked with me, no gimmicks, great pric I didn't wind up going with a Kia, (great car, the Niro just didn't fit my needs) but both Chrystal and Ashlee worked with me, no gimmicks, great pricing, very professional, and easy to work with. A delight, especially considering it was BUYING A CAR. Which is usually the worst. THANKS Chrystal and Ashlee, and you should go to them if you're in the market!! More

Great Products; Great Service I spent the weekend looking at newer cars in my price range and only Ourisman had a car that was in excellent shape. Ourisman was also willing to nego I spent the weekend looking at newer cars in my price range and only Ourisman had a car that was in excellent shape. Ourisman was also willing to negotiate with me. What drives a car sale for me is costs. Bells and whistles I don't need for a depreciating asset. Zach picked up on that. My car is spectacular and the financing process was very smooth, considering it was a Sunday when I made the deal. More

Great experience! We had a great experience when buying our Cadenza. Tyler really helped us and guided us through the process, and we left the dealership with smiles. E We had a great experience when buying our Cadenza. Tyler really helped us and guided us through the process, and we left the dealership with smiles. Every staff member we came into contact with was positive and knowledgeable about any questions we had and even those questions we didn't think to ask. We will recommend Tyler to anyone who may be considering a Kia! More

Like Talking it Over With Friends I loved everything about my visit to this dealership. My interaction began online while searching for a vehicle and the response I received was welcom I loved everything about my visit to this dealership. My interaction began online while searching for a vehicle and the response I received was welcoming without being pushy and answered all of my questions. When I got to the dealership I was introduced to Zach who became my sales person. What a great experience!!! He is so friendly, very knowledgeable about the vehicle and answered every question I had. He made sure I was taken care of from the moment I got there until the moment I left and even followed up with me when I forgot my smart tag in my trade. Derek, in financing was very helpful, he answered all my questions and made sure I got the best bang for my buck and every rebate i was entitled to. The car I bought was hand washed and presented to me with a giant red bow. I loved my experience here and i will be a customer for life. More

Fantastic! Christopher, Billy, and especially Tyler were excellent people to work with in purchasing this car! Phenomenal customer service! I will definately rec Christopher, Billy, and especially Tyler were excellent people to work with in purchasing this car! Phenomenal customer service! I will definately recommend this dealership to friends/family! More

Extremely helpful My daughter needed a new ca. I have always bought new so this was my first experience buying used. From the moment I called the dealership and spoke My daughter needed a new ca. I have always bought new so this was my first experience buying used. From the moment I called the dealership and spoke to Tyler I knew he would try his best to find us a car that met our needs. Sure enough he came back with options on used cars and we ended up buying a car from him. From beginning to end he made the process as smooth as possible and worry free. If I ever need another car in the future I will definitely go to Ourisman Chantilly Kia. More

Excellent Customer Service I went to Kia of Chantilly and my salesmen Aaron King was wonderful. He answered all my questions and I went home with a 2018 Kia! I was so pleased wi I went to Kia of Chantilly and my salesmen Aaron King was wonderful. He answered all my questions and I went home with a 2018 Kia! I was so pleased with my experience and his knowledge. More

Friendly and easygoing experience I think we all have this expectation that car salespeople are slimy, manipulative psychopaths who are there to wrench every penny from you they can. A I think we all have this expectation that car salespeople are slimy, manipulative psychopaths who are there to wrench every penny from you they can. And I'm sure they still exist. But we live in a new world, one of readily available information, lightning fast communication, and review sites like this one. Some dealers try to use the old fashioned sales techniques to get their customers in the door. Most still seem to view their site as a novelty and email as "neat"- not a necessity. Ourisman Kia is not one of those dealers. They have adapted to an ever changing market and made an experience that is *as close* to the ideal car buying process as possible. When I first contacted Crystal via their site, the prices she gave were the lowest prices out of any dealership I had reached out to. It was right around the average for that model, and was actually only a little above what I ended up paying. She was quick to respond and very professional. Eventually, I decided to give them a test drive, and wandered in on a Sunday, where I was greeted by a young man named Tyler. He may seem young, but within a few moments it was clear that he was both knowledgeable and experienced. He knew more about the car than I any salesperson I had spoken to. After the test drive, we met Ben, the sales manager. He was warm and welcoming, and gave a great breakdown of the charges and a total that made sense to me. I told them I would sleep on it, and I did. But they were by far the friendliest and most direct salesfolk I had run into- so I decided to seal the deal the next day. There was a bit of a delay getting me to the business manager, but eventually I met Ashlee and the paperwork began. BTW they have the most awesome tablet thing for signing documents. So neat! And that process only took about 30 minutes. During this time, we laughed, joked, and actually had some fun- not what I expected at all from this step in the process! I cannot imagine that buying a car will morph to something as easy as buying something on Amazon anytime soon, but if you want an easy, fair buying experience with good people, I can't recommend Ourisman Kia enough. More

Ourisman Kia Sales Experience We recently purchased a new 2018 Kia Sorento from Ourisman Chantilly Kia. We went to them initially because they had previously serviced my son’s Spor We recently purchased a new 2018 Kia Sorento from Ourisman Chantilly Kia. We went to them initially because they had previously serviced my son’s Sportage on several occasions and the experience was always a positive one. This latest experience was no different. The sales staff is knowledgeable and professional and a pleasure to work with. On my first visit, I worked with Zach Meyer who was extremely pleasant. Based on that visit, I returned several days later with my daughter, who was going to be the ultimate owner. Zach was out that day but he arranged for us to work with another young man, Farooq Mohamed, who went with her on a test drive. Again, no pressure and very pleasant to work with. Our plan was to visit Carmax later in the week to drive a Honda Pilot, but as we were leaving, the sales manager, Chris Bell, came out and said: “What’s it going to take to sell you a car today?” I told him what we were looking for in options and our not-to-exceed price, all-in. He said he could do that and invited us to come back in. In the past, I have hated the game that is typically played when buying a new car, so I was very skeptical about going back in. Here’s the bottom line: Chris did everything he said he would and more. He sold us a car with upgraded technology packages and design features that exceeded our options list and he still met our NTE price goal. And he made the experience extremely enjoyable. If you are shopping for a Kia, I highly recommend Ourisman Kia and Chris Bell’s sales team. It’s obvious they enjoy working there, you will be treated with respect and you’ll get a fair deal. More