Ourisman Chantilly Kia

Buying a certified used car Ashlee (sales rep) sent me some certified vehicles. I arrived at the dealership and was welcomed by the team. I was escorted to see her and we test Ashlee (sales rep) sent me some certified vehicles. I arrived at the dealership and was welcomed by the team. I was escorted to see her and we test drove the car that was my favorite choice. we sat down to discuss purchasing the vehicle. I was introduced to her manager and they worked up a fair deal for me. They got worked up a better loan rate and with no pressure and we got the deal done. After that the team showed all the features to me and then drove me to drop off my other car. This was a great experience and I recommend this dealer. Fair pricing. no pressure. Dave M More

Surprisingly pleasant transaction Using TrueCar, I obtained "plus tax and tags" quotes from three dealers. After visiting one dealer and finding that they would not stand behind their Using TrueCar, I obtained "plus tax and tags" quotes from three dealers. After visiting one dealer and finding that they would not stand behind their quote (insisted on adding bogus fees) I called Ourisman and said I was on my way to test drive a new Kia Soul, and that I was a TrueCar buyer. When I arrived, Zack was waiting for me at the door, and had the Soul ready for the test drive. After a pleasant test drive, we sat down to discuss price. I presented the TrueCar quote and said I was ready to buy at that price, with one change. Ourisman puts a $395 appearance PAC on all their cars (pinstripes and door edge guards - why do dealers do that?!) that I did not want, but as it was already on the car, I would accept it if they threw in a free spare tire kit (Souls do not come with spare tires.) After a few minutes, they accepted my deal. While with the finance officer doing the paperwork, I noticed that they had included the processing fee again, which was already included in the TrueCar price. The finance person got the General Sales Manager in and he corrected the error on the spot. As part of the deal, I insisted that my time not be wasted with the finance person trying to upsell protection packages. They complied. I also told them, as I was not trading in my old car, that I would need a ride from home back to the dealership to pick up my new car. This they arranged and all went smoothly. One week later I returned to the dealership and they installed the special order tire kit at no charge and very quickly. Impressive facility and dealership. More

BEST DEALER EXPERIENCE The delivery of my new Kia was well done by my dealer agent Zack Meyer. He's a 10,dont let him get away. Also the transfer of car details was han The delivery of my new Kia was well done by my dealer agent Zack Meyer. He's a 10,dont let him get away. Also the transfer of car details was handled quickly and pleasantly . More

Great Service Just bought a new Optima from David last week. The service here is unmatched and the lifetime engine warranty is great as well. I also was helped by D Just bought a new Optima from David last week. The service here is unmatched and the lifetime engine warranty is great as well. I also was helped by Derek in the finance department. Both Derek and David were very knowledgeable and helpful. I will certainly return to buy my other cars in the future More

Excellent Staff! We purchased a car from here and had an excellent experience. Ashley and Andy were extremely professional and did their best to give us a great deal. We purchased a car from here and had an excellent experience. Ashley and Andy were extremely professional and did their best to give us a great deal. I highly recommend this dealership. More

Great Experience David was very knowledgeable and helped expedite our test drive. He was very friendly and greeted us with a warm smile. Chris took care of our sale pe David was very knowledgeable and helped expedite our test drive. He was very friendly and greeted us with a warm smile. Chris took care of our sale personally and made the transaction fun. Derrick was the icing on the cake demonstrating the features of the car to us. More

Excellent Experience! Great customer service. All the people were friendly and helpful even the ones we were not working with made sure we were taken care of. Caroline Cond Great customer service. All the people were friendly and helpful even the ones we were not working with made sure we were taken care of. Caroline Condon was our sales rep and she was a joy to work with. She was very pleasant and accomodating as was the entire team including, Chris Bell, the sales manager, Derek Ice who helped deliver the car and Derik Boateng, the finance manager. This was truly and easy car buying experience and I would recommend buying from Ourisman Chantilly Kia. I love my new Kia Soul! More

Chantilly Kia Zach Meyer, my salesman, was excellent. Felt like he genuinely cared about the process. Every employee was helpful & I am incredibly satisfied with my Zach Meyer, my salesman, was excellent. Felt like he genuinely cared about the process. Every employee was helpful & I am incredibly satisfied with my purchase. More

Great customer service Farooq was an incredibly friendly and personable salesman. He really took his time with us, and found us the perfect car! Everyone who worked with us Farooq was an incredibly friendly and personable salesman. He really took his time with us, and found us the perfect car! Everyone who worked with us was awsome. I'd definitely go back to this dealership next time we need a car. More

Chantilly Kia Great experience Zach Meyer was incredible to work with. He listen to my needs and provided an easy and smooth process. It was the best car buying exp Great experience Zach Meyer was incredible to work with. He listen to my needs and provided an easy and smooth process. It was the best car buying experience I ever had. You will also want to get Derek Boateng in finance, he is very knowledgeable and made it easy. More