Ourisman Chantilly Kia
Chantilly, VA
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949 Reviews of Ourisman Chantilly Kia
Rampant dishonesty; defaced and scratched brand new car Just consistent dishonesty and incompetency from this place, all around a simple issue. We just wanted the Ourisman sticker removed from the back o Just consistent dishonesty and incompetency from this place, all around a simple issue. We just wanted the Ourisman sticker removed from the back of the car. I get license plate holders, it's still stupid that you seem to think people who give you $15K for a car are your free advertising, but at least those are temporary. Permanently branding a car with a sticker is unacceptable. When you buy a house from RE/Max, they don't slap a giant sign on your siding. We requested they remove the sticker. They said okay. So we made a service appointment, only to find out that their service department was "unable" to do it, so it wouldn't be done. (This service was on the "we owe" sheet, so, they were contractually obligated to getting it done.) When we held them to the contract, the GM, Billy Brown, agreed to have Chantilly Auto Body down the street do the work. So we dropped the car off and picked up a loaner. Came back to get the car, and there's a scratch where the sticker used to be. Billy's response? "That's why I prefer not to remove them." I'm sorry, maybe you shouldn't have put it there in the first place. We checked the invoice, and only the service department did the work. It was never contracted out to Chantilly Auto Body as they said they would do. They even dishonestly took a magnet on the back of the car and moved it over the scratch so that it wouldn't be noticed. Sales, service, and management are all dishonest here and you should stay far, far away. We also had a horrible experience at Ourisman Toyota, and my fiancee previously had a bad experience at Ourisman Buick... so maybe all Ourismans just suck and should be avoided. More
Certified Pre-Owned Kia Sorento We bought a certified, pre-owned Kia Sorento. We saw what we were looking for online, and when we showed up we were able to test drive it without any We bought a certified, pre-owned Kia Sorento. We saw what we were looking for online, and when we showed up we were able to test drive it without any haggle or hassle. Derrick Ice was our sales professional and he let us experience the car as we wanted and he answered questions. Buying the car took a little longer than the 30 minutes they promised, but it really was hassle free and it was the quickest and easiest experience I ever had a car dealership. I recommend Derrick and all the staff at Ourisman Chantilly Kia. More
Fantastic from beginning to end David met us in the parking lot, LISTENED to our needs, and set us up with the right car. We were in and out with a new Optima within 2 hours. Thanks David met us in the parking lot, LISTENED to our needs, and set us up with the right car. We were in and out with a new Optima within 2 hours. Thanks to David, Billy, Ben, and Josh for making this the best car shopping experience ever! More
New Car Purchase I was in the market for a 2017 Kia Sorento LX V6 with the convenience package. Although they were unable to find the exact vehicle I wanted, they were I was in the market for a 2017 Kia Sorento LX V6 with the convenience package. Although they were unable to find the exact vehicle I wanted, they were able to find a 2016 Sorento EX V6 that more than met our needs. We are totally happy with the vehicle as well as the buying experience. More
Best New Car Buying Experience Ever From being greeted at the door it was an overall pleasant experience. Felton Worrell and Chris Bell made buying my new KIA seem like a breeze. They From being greeted at the door it was an overall pleasant experience. Felton Worrell and Chris Bell made buying my new KIA seem like a breeze. They were very through and able to answer all my questions with a wealth of knowledge. Ashlee Reynolds in finance was marvelous at finishing up the paper work. Scott Hartman even installed my remote start the same day. More
Very professional, honest & genuine group of employees. From the moment we pulled up into the dealership, we were greeted with a genuine smile and happy sales consultant named Quinton Jones. He listened to From the moment we pulled up into the dealership, we were greeted with a genuine smile and happy sales consultant named Quinton Jones. He listened to our needs and concerns and was able to provide with no hesitation. We also dealt with Ben Braunstein, Bryan Witlow and Silvia Aviles whom were all very helpful and an overall great group of professional to have dealt with. I would highly recommend this location and employees. Thank you for making my purchase memorable. More
Excellent experience Professional from start to finish. Highly recommend. Used USAA "no haggle" car buying program. No hidden costs or add-ons. Much better experience than Professional from start to finish. Highly recommend. Used USAA "no haggle" car buying program. No hidden costs or add-ons. Much better experience than down the road at Fairfax. More
Great Experience My husband and I dread car shopping. However, after visiting and receiving a recommendation from a friend about Ourisman Chantilly Kia we were pleasan My husband and I dread car shopping. However, after visiting and receiving a recommendation from a friend about Ourisman Chantilly Kia we were pleasantly surprised at how stress-free car buying could be. When we began our search, our salesperson, Caroline Condon, introduced us to the Kia Sorento and all of its features and we never felt any sales pressure. After finishing our research and returning two months later, she and the Sales Manger, Billy Brown, worked to ensure we got the car we wanted at a fair price. They were extremely patient as we debated pros and cons of different features before we made a final decision. All the employees, from Ashlee in the Finance office to the gentleman that provided detailed instructions on all the electronic features, were extremely friendly and professional. I would strongly recommend this dealership to others. More
Far Better Experience Than I Expected! I was purchasing a car for the first time since 2007 and was dreading the experience, but it turned out to be far better than I expected! The main rea I was purchasing a car for the first time since 2007 and was dreading the experience, but it turned out to be far better than I expected! The main reason for this was my sales consultant, Farooq Mohammad. Farooq was extremely friendly and knowledgeable, satisfactorily answered all of my questions, and didn't place any pressure on me to make a purchase (nobody wants that!). He even helped me synch my phone to the radio! Ourisman Chantilly Kia is fortunate to have him as an employee! I went in with one main goal--to purchase a 2016 Kia Soul for under $15,000 after subtracting whatever trade-in equity I could get for my old car--and I achieved that goal. The only disappointments were that my preferred color, alien green, wasn't available and that the advertised e-price that got me in the door included a rebate that required financing (I had hoped to pay in full with a credit card), which increased the final price, and didn't include a dealer-installed option, along with the expected taxes, tags, fees, and freight. All said and done, I would recommend this dealership and especially sales consultant Farooq Mohammad! More
Awesome Experience This was my first time buying a car so I didn't really know what to expect. I was always told that all dealerships do is try to screw you over and tha This was my first time buying a car so I didn't really know what to expect. I was always told that all dealerships do is try to screw you over and that it is a very long and boring process. That wasn't the case for me. Everyone was super friendly. Cristian Turcios was my sales person and he was very professional, knowledgeable, and knew exactly what I wanted. He made the car buying experience a blast. SIlvia was my finance manager and she didn't try to force anything upon me. She worked with me to get my payment to what I was comfortable with. Overall, I had a fantastic experience thanks to the staff and would definitely buy another car from them. More