Ourisman Chevrolet of Bowie

Horrible experience. Not a welcoming environment. Upon entry, receptionist barely looked up from her phone to greet my wife and I. Upon requesting assistance with a specific vehicle she and the sales mana entry, receptionist barely looked up from her phone to greet my wife and I. Upon requesting assistance with a specific vehicle she and the sales manager Fareed proceeded to shout back and forth across the showroom looking for a rep. At no point was a seat or refreshment offered. After 5 or so minutes I was finally approached by a salesman. We went through the motions viewing and testing the vehicle. This is where the deceptive and prejudice dealer practices became evident. The particular unit of interest was advertised Certified at 16.9k with a bold disclaimer “DEALER DISCOUNTS AVAILABLE”. Despite said disclaimer, Sales Manager Fareed wrote an offer sheet without any discounts and even added $3,200 for certification and reconditioning. Deceptive and false advertising. When asked about the “available discount“ Fareed got tongue tied trying to explain that discounts are available but not guaranteed. Additionally he would make no concessions for the smokey scent and cigarette burns inside the vehicle. Additionally, I also felt prejudged as Fareed insisted in discussing out the door numbers all the while assuming I was unprepared to make a down payment. Little did he know I was prepared to put down 2k cash, at no point did he ask if I was able to put anything down he just naturally assumed I would not. Very poor experience, and it’s unfortunate because I really liked that car. More

New car purchase Horrible experience. On line offer on vehicle I was interested in was between 10-10.5 k. I expected them to add some junk fees. After spending 1.5 hou Horrible experience. On line offer on vehicle I was interested in was between 10-10.5 k. I expected them to add some junk fees. After spending 1.5 hours the sales manager came to me and said they could do the deal at a bargain of 14.4k. BAIT N SWITCH! Avoid this dealership !!! More

Deceptive practice--- Updated 26MAY 2020 Update as of May 26th, 2020. On May 26th Ourisman Chevrolet of Bowie picked up my vehicle from my house, washed the vehicle, and made the second ke Update as of May 26th, 2020. On May 26th Ourisman Chevrolet of Bowie picked up my vehicle from my house, washed the vehicle, and made the second key at no charge. I just had to pick up the vehicle later in the evening. They dropped off a courtesy vehicle when they picked up my vehicle but did not leave keys for the courtesy vehicle. The key technician completed the second key around 6pm. No one from the dealership notified me that the vehicle was done. I borrowed another vehicle and drove to the dealership at 7pm. Only the General Manager was still at the dealership, but he had both key sets. The dealership did not have a driver available to return my vehicle and bring back the courtesy vehicle. I drove back home and found someone to drop me off to my vehicle in order to drive it home. The following day the Sales General Manager Michael called me. I briefly explained my experience, and he stated he would talk with the employee and that the employee could have handled the situation better. After our conversation, I believe that he listened to my complaint and took my concerns to heart. I believe that he will work with the employee to ensure others do not have a similar experience. -------Previous review---- I purchased a certified pre-owned 2019 Chevrolet Silverado 1500 Crew Cab LTZ 4WD from Ourisman Chevrolet of Bowie at 16610 Governor Bridge Rd, Bowie, MD 20716 on May 6th, 2020. After purchasing the vehicle, my salesman Dwayne Missick told me to come back Saturday May 9th to get the vehicle cleaned and pick up the second set of keys. Before Saturday, Dwayne said that his dealership did not have the second set of keys. He gave me contact information for Ourisman Chevrolet of Baltimore to get the key from their dealership. After multiple calls over a week to multiple employees of Ourisman Chevrolet of Baltimore, they told me that they do not have the second set of keys and I need to work through Dwayne who sold me the vehicle. More

After dealing with my CRAZY warranty company for 5 months to replace my Escalade rim that I had to put air in my tire daily 😤 Keith in SERVICE made it happen with ease!! He is very knowledgeable and always to replace my Escalade rim that I had to put air in my tire daily 😤 Keith in SERVICE made it happen with ease!! He is very knowledgeable and always friendly!! A big THANK YOU to Will as well for his help 😊 And to Troy for washing my truck with my shiny new rim...This is BEST SERVICE department I have EVER dealt with!!!! They truly care about the customer!!! Thanks again guys!!! More

Liars and crooksWould never ever use this dealership or Liars and crooks Would never ever use this dealership or GM for that matter again Duped into “lease exchange” cost me $9109 Trust them at your per Liars and crooks Would never ever use this dealership or GM for that matter again Duped into “lease exchange” cost me $9109 Trust them at your peril. More

Hello I purchased my vehicle with an extended warranty from this car dealer in July 2019. I had other financing through another institution but finance guy advised me that he can get me better financing from this car dealer in July 2019. I had other financing through another institution but finance guy advised me that he can get me better financing and he also offered me a zero dollar deductible on my extended warranty. I went to get my vehicle serviced at heritage in Baltimore where I live. The extended warranty still showed in the system for $100 dollar deductible. I began making calls to the extended warranty company, Ourisman Chevy etc. The extended warranty company confirmed that It showed $100 deductible. I made several attempts to speak with a manger or someone in finance left my name and number never received a back. I had to drive to the Bowie to get some service. I got there I was speaking with Jordy Williams the manager who gave me an extremely hard time because the zero deductible had been written in pen and initialed by the old finance manager who no longer worked at this location. Jordy Williams looked up in his system and she said that it showed zero deductible he then asked someone who was currently working in the finance department to check out the paper and she said that it was $100 adoptable and then she cannot confirm the other finance managers are initials so not only were they telling me that he sees a zero dollar deductible but now she's saying it's $100 and basically implying that I was lying or I forged this man's signature or his initials on the paper on Jordy Williams told me at that time that the lady in finance couldn't change the paperwork he couldn't change the paperwork and the man on the building couldn't change the paperwork . Implying the owner of Ourisman could not change this paperwork. I believe the GM told Jordy where the previous finance guy worked and eventually got me the number to the guy who signed this paper. I got on the phone places him on speaker phone and he advised them Jordy Williams and the other people in the office that he did sign it and I should have a zero dollar deductible and that it needed to be changed by someone in the accounting office. Jordy Williams took a copy of my paperwork and stated he would contact me when everything was changed. I would never recommend any want to go to this Ourisman Chevy do not purchase a vehicle from them they are never available to answer the phone. I was treated like I forged this manager's initials I was disrespected and treated rudely. I still haven't spoken with anyone about the change in my deductible. More

Lots of people in the service department doing things other than waiting on customers. Annoying 10 minute wait. The lounge has no WiFi so you’re stuck in this place in dire need of a facelift. other than waiting on customers. Annoying 10 minute wait. The lounge has no WiFi so you’re stuck in this place in dire need of a facelift. More

A tire rotation at Ourisman might kill you. I brought my truck into Ourisman Chevrolet for a tire rotation and some recall work. When I came back to pick it up, I noticed a vibration as I was dr I brought my truck into Ourisman Chevrolet for a tire rotation and some recall work. When I came back to pick it up, I noticed a vibration as I was driving. At first I shrugged it off as tire wear differences due to the rotation. I picked up my son and drove home. As I was driving, I noticed a thumping sound when I hit the breaks and the vibration was getting worse. When I got home, I pulled on the tires. Front left was fine. When I pulled on the front right...it moved! I popped the hub cap off and two of the lug nuts were barely on the posts and all the rest of them were spinning freely. No-one had even attempted to tighten those lugs. Had I driven for a few more miles, I might not have been alive to write this review. More

Pathetic customer concern after they make a sale :( BRAD HAMILTON (Director of sales is a JOKE) Acts as if he cares & than when it’s time to show support, he could care less in client services. Makes a BRAD HAMILTON (Director of sales is a JOKE) Acts as if he cares & than when it’s time to show support, he could care less in client services. Makes a sale but than Is HORRIBLE; in showing any kindness, it’s a disgrace to our Race. KEITH KOBB was friendly & very helpful. Its the boss of the employees that makes this place negative for customers, which is really sad 😞 More

Worst Customer Service experience ever This was the worst Chevrolet Dealership I have ever been to. I have owned Chevy’s for over 25 years, and will re-think buying my next one much less a This was the worst Chevrolet Dealership I have ever been to. I have owned Chevy’s for over 25 years, and will re-think buying my next one much less any car from the Bowie/Annapolis area after this service. Service desk staff was courteous. When I asked about the status of my Oil change, after having waited over 2 hours, in a waiting room with no Wi-Fi or Cellular coverage, I was informed that my truck had not even been pulled into the bay yet. When I asked for my keys back and asked to speak to the manager, Bryan, the Service Manager, informed me that 2 to 3 hours is normal for an Oil Change and that the appointment time is not indication of when your car will be serviced (which I understand, but for an oil change that takes 20 minutes, nobody would wait 3 hours into Traffic, during Rush Hour). No mention of this when I was asked if I would be waiting on my vehicle or dropping it off, or when I checked my car in. I was actually informed that it could take up to an hour and a half. This is a poor reflection on any Ourisman Dealership, and the worst customer service I have dealt with. Evidently my time and business are not important to them. More