Ourisman Chevrolet of Bowie

Sales great, after not at all I’m pretty disappointed in the customer service now that we’ve bought our car. First incident: I needed my tire changed and the local mechanic could I’m pretty disappointed in the customer service now that we’ve bought our car. First incident: I needed my tire changed and the local mechanic couldn’t find my lug locks. I had never even had to change my tires before. I called and Roland from service said “there’s nothing we can do, most people would have already been in here for service and you haven’t”. I asked to speak to a supervisor and the lady on the phone put me hold, then hung up. When I called back she said “they said you just come in and they’ll order you new ones”. I demanded to speak to someone. Finally, Steve from sales actually took the time to investigate to see they NEVER GAVE ME THE LOCKS when I bought my car 🤦??? I had to drive in another vehicle (car still undriveable) to pick it up. No one apologized for the inconvenience. Second incident: My 12 month old vehicle stopped blowing A/C and the front panel went out while driving. My vehicle is also losing oil (oil almost empty after 7000 miles). Icalled Saturday to get in because I’m scared to drive my car. They have nothing available until Wednesday! So I can’t drive my car.She said “don’t worry, I’ll put in an emergency ticket and someone will call you today or Monday to work you in” It’s Monday night. No one has called. I still have no appointment. I will NEVER recommend this place again. I Don even know what’s wrong with my 2018 Traverse Premier Update: after posting this on their Facebook, someone responded, asked me to call, said they’d help me. I did. They aren’t there and still no one has helped. Here is where I am. My 2018 Traverse Premier that we purchased 13 months ago: Is leaking oil Has intermittent A/C (it’s Summer!) Has intermittent front panel power Everyone that was willing to selling us this $50,000+ vehicle is avoiding us. We have a warranty! More

Quick and painless!! Just recently bought a 2019 Chevy truck! Our sales person Justin did a perfect job! Very personable! He was very knowledgeable on the truck and answer Just recently bought a 2019 Chevy truck! Our sales person Justin did a perfect job! Very personable! He was very knowledgeable on the truck and answered all of our questions quickly… We were in and out in a reasonable amount of time! The general manager Brad was very helpful and made sure we had everything we needed including a lot of popcorn!Would definitely recommend this dealership!! More

Sold me an extended warranty and when it was time I purchased a 2016 chevy suburban lt 1500 from then also bought a extended warranty, and just happen to reach the 66k and bom transmission went off so I purchased a 2016 chevy suburban lt 1500 from then also bought a extended warranty, and just happen to reach the 66k and bom transmission went off so no manufacturing warranty left so I relayed in the 5000 extended warranty that I purchased from them surprisingly enough they declined my claim for the purpose of using the vehicle as a passenger vehicle wooooow MF shame on GM and Sham on the Fadility company to do this to people, it was my first GM truck and I regret getting into the American cars.time to take my Laos and go with the Japanese.... More

Liars . They will tell you whatever you need to hear to sell a vehicle, and then not keep their promises. Don’t trust them. They’re liars. . They will tell you whatever you need to hear to sell a vehicle, and then not keep their promises. Don’t trust them. They’re liars. More

Disappointing Service Appointment I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead I purchased a certified pre-owned Yukon XL and brought it to Ourisman to to have all the fluids changed and some minor items serviced. I called ahead and scheduled an appointment but when I got there they said they would be with me in a minute and proceeded to stand around for 15 mins until "my" service advisor arrived. Mind you this was the first time I was there so why did i have to wait for "my" service advisor for a half hour when I never had one? Once he arrived I had to tell them everything I wanted done again thus taking another 15+ minutes. So my quick drop off was now at 30 minutes and then I have to wait another 20 minutes for the shuttle. So now I'm into this quick drop off for 50 minutes total! All that was annoying but when I get my car home I notice a slow leak and it turns out they didn't replace the drain plug in my transfer case properly so I needed a return trip. No thanks. I took it to the local GMC dealership which is a little further away but I have no time for Ourisman Chevy. More

Botched oil change Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked Took the 2018 Sonic in for an oil change didn't get home before it started smoking from 301 & 50 to 410 stopped at the light smoke everywhere.Looked under the hood oil everywhere!! Called them they took my # and didn't call back!! They suck never again YOU take my money and leave me hanging!! I had it towed now I guess they need to talk to LAWYERS!! More

Antonio was fantastic i give him 5 stars!!!! Antonio is fantastic I give him 5 stars!!! because of him I will come back to Ourisman of bowie for future purchases!!! Justin was great also....Than Antonio is fantastic I give him 5 stars!!! because of him I will come back to Ourisman of bowie for future purchases!!! Justin was great also....Thank you guys again I love My TRAX Patricia Bell of Bowie More

Antonio is the best I just bought a 2018 Trax from Antonio he is the best fantastic salesman I would definitely buy again because of him!! give him a raise!!! I just bought a 2018 Trax from Antonio he is the best fantastic salesman I would definitely buy again because of him!! give him a raise!!! More

Awesome people couldn't ask for a better group of people to help with buying a new vehicle. They went out of their way to give us the best deal. couldn't ask for a better group of people to help with buying a new vehicle. They went out of their way to give us the best deal. More

Ripped Off and Poor Service My wife brought a Chevy Traverse in with the check engine light on. They charged us over $4000 and kept the car for two days only to return it with t My wife brought a Chevy Traverse in with the check engine light on. They charged us over $4000 and kept the car for two days only to return it with the light on. When we brought it back, they stated it was a new issue, charged us over $500. When we drove it off the lot, the light was still on. When I called to complain, the service manager's response was "this is a process to fix your car." He said to bring it back and they would continue to try to solve the problem. No one ever told us that it was a "process" that involved us paying large sums of money as they randomly remove parts that have done nothing to turn off the light or improve how the car is driving. After giving them almost $5000, the car has to be returned for another two days. In addition, to their on going charges, don't expect Ken Brady to give any details. He has a "Pay us or leave" attitude which is comparable to the his service manager. No one at Ourisman believes they have done anything wrong. They are happy to continue to remove parts and charge us, and not actually fix anything. I am now forced to go to the State's Attorney General, Better Business Bureau, and possibly small claims court. Loads of fun just to fix a car that was running pretty well and only had a light on! More