Ourisman Chrysler Dodge Jeep Ram of Baltimore - Service Center

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We're truly sorry to hear about your less-than-pleasant experience, and we apologize for any inconvenience caused. This does not align with the level of service we aim to provide. We take your feedback seriously, and we appreciate you bringing these concerns to our attention. Our team is committed to ensuring the satisfaction and peace of mind of our customers, and we would like to investigate and address these issues promptly. Please contact our service department at 410-288-3100. So that we can discuss and rectify the situation. Your feedback is valuable, and we want to make sure we address any issues to your satisfaction. Again, we apologize for any inconvenience, and we appreciate your understanding as we work to resolve these concerns. Thank you for bringing this to our attention, and we look forward to the opportunity to make things right.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your experience, and we appreciate your positive feedback about our service representative, Mike Kent! We're delighted to hear that he provided fantastic and helpful assistance during your visit. We're proud to have team members like Mike, and we'll be sure to pass on your commendation to him. If you ever have further automotive needs or if your friends require assistance, don't hesitate to reach out. We value your recommendation and look forward to serving you again in the future. Safe travels!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to leave a 5-star review! We're delighted to hear about your positive experience with Mr. Devon. We pride ourselves on honesty and transparent communication, and it's great to know that Devon broke down the costs and helped you prioritize repairs within your budget. If you have any more automotive needs or if there's anything else we can assist you with in the future, please feel free to reach out. We appreciate your trust in our services and look forward to serving you again. Safe travels!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your positive experience with Ourisman CDJR! We're thrilled to hear that Devon, your service representative, has been instrumental in addressing your concerns and ensuring your vehicle performs at its best. Customer satisfaction is our top priority, and feedback like yours motivates us to continue providing excellent service. We'll make sure to pass on your kind words to Devon and the rest of our team. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your trust in us and look forward to serving you again in the future.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your positive experience with our service. We are thrilled to hear that you found our service to be excellent, fast, and convenient. Our team takes pride in providing top-notch customer service, and we're delighted to know that you found our staff to be friendly and well-spoken. It's great to hear that you had a positive experience with our dealership. We appreciate your feedback and look forward to serving you again in the future. If you have any further comments or suggestions, feel free to let us know. Thank you for choosing us!

andrebrooks1 responded

Will always use your service. Thanks again…

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Hello Bernice, Thank you so much for your kind words and the fantastic recommendation! We're thrilled to hear that you found our dealership caring, professional, and dedicated to excellent customer service. Your rating of 10 for our customer service and ethics means a lot to us. Putting our customers first is our priority, and we're delighted that it reflects in your experience. If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. We appreciate your recommendation and look forward to assisting you in the future.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for bringing your concerns to our attention. We understand your frustration with the ongoing glove box issue, and we appreciate your patience. We want to assure you that we are taking steps to address the problem. Parts have been ordered to fix the glove box, and our team is working diligently to resolve the issue. However, we would like to clarify that there is no conclusive proof that the glove box was broken before it arrived at our dealership. We understand that this may be inconvenient for you, and we apologize for any confusion. In an effort to demonstrate good faith and our commitment to customer satisfaction, we are proceeding with the repairs. We value your business and want to ensure that your experience with us is positive. If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding and look forward to restoring your confidence in our service.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced during your recent visit. It's disheartening to hear about the Damage on your vehicle. Regarding the small scratches on the back of your car, we understand the frustration, and we're sorry for any confusion. We want to clarify that the damage was not done upon reviewing your visit. As for the incident involving our team member, we want to express our apologies if there was any perceived disrespect or raised voices. We strive to maintain a high level of professionalism in all interactions, and we are addressing this matter internally to ensure it doesn't happen again. Your satisfaction is our top priority, and we hope to have the opportunity to make things right. Please contact us directly so that we can discuss the details and arrange for the complimentary service. Thank you for bringing this to our attention, and we appreciate your understanding.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us! We're glad to hear you experienced efficient and professional service during your recent visit to Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on to our team. If your Dodge needs anything, from routine auto maintenance to extensive repairs, please give us a call--we're here anytime. Have safe travels and enjoy the upcoming holidays!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you, Roy, for taking the time to share your detailed feedback with us! We're glad to hear our team completed the service for your Jeep in a timely manner and to your expectations. We take genuine pride in the excellent customer service we provide, and we'll be sure to keep up the great work moving forward. If you or your vehicle needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for your support and have safe travels! We look forward to welcoming you back and providing a 5-star experience.