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Ourisman Kia of Fairfax
Fairfax, VA
21 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 21 reviews
April 27, 2022
New ownership has not resolved any of the service problems listed here! I dropped my new vehicle off for an oil change first thing in the AM, told it would be ready in 1 1/2 hours. I responded that problems listed here! I dropped my new vehicle off for an oil change first thing in the AM, told it would be ready in 1 1/2 hours. I responded that I could not get back until 12 noon. At 1:15PM I called the service department, on hold for 15 minutes, no answer. I called again and could not get an answer, so I called Sales and of course they picked up. They transferred me to service at which point they took my car in for the oil change. I am still waiting to hear when it will be ready... Please note that the service girl that took the initial intake was very knowledgeable and efficient. More
by clp
Employees Worked With
Girl from Stafford
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