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Ourisman Lexus of Rockville

Rockville, MD

4.8
2,228 Reviews
Call Dealership (301) 781-6878
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15501 Frederick Rd.

Rockville, MD

20855

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2,228 Reviews of Ourisman Lexus of Rockville

April 30, 2024

Good dealership. I purchased my RX350 there and service so far has been very good. I will definitely recommend my friends to buy car in this dealership. More

by rarakelov
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Pinto
Report | Print
May 01, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you've had a positive experience with your Lexus RX 350 purchase and service at Ourisman Lexus of Rockville. We appreciate the recommendation!

Helpful
April 30, 2024

Purchased 4 vehicles over the years - service time can sometimes be a bit long but the results have always been fine. Techs always keep you up to date on progress. More

by Russ&Tanya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Omar
Report | Print
May 01, 2024 -

Ourisman Lexus of Rockville responded

Russ & Tanya, we appreciate your loyalty to Ourisman Lexus of Rockville over the years! We're always working on improving our service times and are glad that you've been satisfied with the results. Thanks for sticking with us!

Helpful
April 30, 2024

Pleasant staff and prompt service. I do not like the fact that this dealership will not accept credit card payment because this is an inconvenience for the customer. More

by pggarner1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
May 01, 2024 -

Ourisman Lexus of Rockville responded

We appreciate your feedback and are glad to know our staff provided prompt service at Ourisman Lexus of Rockville. We do accept credit cards while offering savings for customers who use cash or debit, and we'll certainly take your feedback into consideration. Thanks!

Helpful
April 28, 2024

Very satisfied with the purchase. Sales person Athanasios was able to explain the vehicle features, pricing and other plans available for purchase. The negotiations were professional More

by sahi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Athanasios Tsounis
Report | Print
Apr 29, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know that you had a satisfying purchase experience with us at Ourisman Lexus of Rockville. It's great to learn Athanasios was able to assist and guide you throughout the process, making it smooth and efficient. Enjoy your new car!

Helpful
April 27, 2024

Provides excellent service! Would highly recommend. Jesse Drost goes out of his way to ensure customers are satisfied, which is much appreciated. More

by nathantoms@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Drost and Aaron Gutierrez
Report | Print
Apr 29, 2024 -

Ourisman Lexus of Rockville responded

Nathan, we're delighted to know Jesse and the team at Ourisman Lexus of Rockville provided you with excellent service. Thanks for recommending us!

Helpful
April 26, 2024

would recommend this service center; was able to wait to get service completed and I like that More

by julie.eskow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Apr 26, 2024 -

Ourisman Lexus of Rockville responded

Thanks for recommending Ourisman Lexus of Rockville, Julie! We look forward to your next visit.

Helpful
April 25, 2024

The service was great, it exceeded my expectations. I highly recommend Lexus of Rockville is an experience More

by wandaturito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Lum was exceptional explaining the vehicle operations
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Apr 25, 2024 -

Ourisman Lexus of Rockville responded

Wanda, we're delighted to know that our service at Ourisman Lexus of Rockville exceeded your expectations. Thanks for the high recommendation!

Helpful
April 25, 2024

Jimmy provided me with the windshield repairman's contact info to care of my concern. More

by HK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Baker
Report | Print
Apr 25, 2024 -

Ourisman Lexus of Rockville responded

Thanks for sharing your five stars with us! It's great to hear Jimmy could help you with your vehicle's windshield replacement and ensure your concerns were addressed. See you next time at Ourisman Lexus of Rockville!

Helpful
April 24, 2024

Great service and pleasant experience. The service advisor was very helpful and knowledgeable. The experience was smooth and i would recommend this dealership to my friends and family More

by cnk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Kabira
Report | Print
Apr 24, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a great experience with our service team at Ourisman Lexus of Rockville. Thanks for recommending us, we look forward to serving your friends and family in the future!

Helpful
April 20, 2024

Great service. Facilities are always well maintained . The staff is pleasant and helpful. Overall excellent customer service. More

by Ccrichardsiii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Apr 22, 2024 -

Ourisman Lexus of Rockville responded

We're delighted to know you had a great experience at Ourisman Lexus of Rockville. We always aim for excellent customer service and well-maintained facilities. Thanks for your feedback!

Helpful
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