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Ourisman Rockville

4.4

348 Lifetime Reviews

801 Rockville Pike, Rockville, Maryland 20852
Open Now 9:00 AM - 9:00 PM Hours
Call (888) 513-6974

Top Reviewed Employees

Jimmy Alegre, Sales Consultant, Ourisman Rockville

Jimmy Alegre

Sales Consultant
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ray Palizkar, Sales Consultant, Ourisman Rockville

Ray Palizkar

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Juan Echeandia, Business Manager, Ourisman Rockville

Juan Echeandia

Business Manager
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.
Shannon Macatuno, Sales Consultant, Ourisman Rockville

Shannon Macatuno

Sales Consultant
not yet
rated
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

To ensure accuracy, a minimum of 5 consumer ratings are required to calculate an average score.

Latest Reviews

November 17, 2016

"Excellent salesperson"

- Michael Penny

My wife and I were shopping for a VW Alltracks and Sportwagen and we met with Billy Devine in sales. As we live in the country in Virginia with few dealers around, there were actually very few vehicles for us to test drive. I had some work in Rockville, so we wound up there. The sales staff at out local dealership was not knowledgeable, and the sales manager was evasive when I asked any simple question. Not very helpful but nonetheless aggressive. So Bill was a breath of fresh air. He was knowledgeable, straightforward, and easy to work with. I train salespeople in another industry, and I would readily recommend Billy as to any customer who like simple, straightforward, honest answers.

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November 14, 2016

"Customer Service"

- dicranj

I was at the Rockville service center recently and agian was very impressed by Perdita's excellent customer service skills. Although she is not my service representtive, Perdita is always very friendly, she greets me with genuine smile and asks how I am doing. This time my service representative was on his day off and before the department manager could find time and assign someone else to help me, Perdita volunteered, took care of my car issue and I was out of the office sooner that I expected. Thank you Perdita! Rouzanna O.

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November 12, 2016

"5-Star Servie Center"

- Kathy E.

I visited Ourisman Mazda for service on November 5. We were greeted by Allen, our service Advisor the moment we put our foot on the ground. He asked us what he could do for us, if we had an appointment (we didn't). He guided us into the service department where he wrote up our service ticket all the while being pleasant, jovial, and very professional. He took us back to the waiting room and offered us coffee and a donut. He came back in 2 additional times just to let us know the progress and to be sure we were ok. I will continue to return to Ourisman Mazda for my service needs because of the treatment that was provided by 5-star Allen!

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Photos & Amenities

  • After Hours Drop-Off
  • Express Service
  • Shuttle Service
  • Children's Play Room
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Authorized Parts Store
  • Rental Car Service Onsite
  • Vending Machines
  • Television