Read Reviews Ourisman Rockville

Ourisman Rockville

Ourisman Rockville

801 Rockville Pike
Rockville, Maryland 20852


Sales: (888) 513-6974
Service: (240) 499-2531
Parts: (301) 424-7800

Ourisman Rockville
Manufacturers: Mazda, Volkswagen

Write a ReviewWrite a Review

  • Customer Service:

    4.7
  • Quality of Work:

    4.7
  • Friendliness:

    4.8
  • Overall Experience:

    4.7
  • Pricing:

    4.8

24-Month Rating

based on 119 reviews

4.8

4.8 out of 5

237 lifetime reviews

Ourisman Rockville

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Certified: Ourisman Rockville

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Ourisman Rockville has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Ourisman Rockville

Throughout our history, the name Congressional Motors has been synonymous with honesty, integrity and excellence. Our customers are valuable to us and treated with respect and professionalism.

In addition to a high-quality selection of new and pre-owned vehicles for sale or lease, Congressional provides maintenance and repairs on all makes and models in our Service Department, a retail Parts counter and on-line E-store, and a full-service Collision Center, which accepts estimates from ALL insurance companies.

Congressional Motors first opened for business in 1954 as Congressional Oldsmobile. The company was purchased by Neil Whalen in 1962 and has been a family owned and operated Rockville landmark ever since. We have been in our present location, 801 Rockville Pike, since 1980. In March of 1988, we acquired Volkswagen and Mazda and have concentrated our efforts on those two brands ever since General Motors discontinued Oldsmobile in 2002. In 2004 Sue Whalen Seboda, Neil Whalen's daughter, became the Dealer Principal and President.

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 8:00 AM - 5:30 PM

Tuesday: 8:00 AM - 5:30 PM

Wednesday: 8:00 AM - 5:30 PM

Thursday: 8:00 AM - 5:30 PM

Friday: 8:00 AM - 5:30 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed


Our Amenities

After Hours Drop-Off Free WiFi
Cable TV Parts Store
Children's Play Room Rental Car Service Onsite
Customer Lounge Area Shuttle Service
Express Service Television
Free Coffee Vending Machines

garyrawl
12/14/2012 3:28:41 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Earl GunnEarl Gunn
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

Earl Gunn made my car buying experience a painless one. Earl is the very opposite of the stereotypical car salesman. I never -- not once -- felt hustled. He answered all my questions with clarity. I left the showroom fully knowledgeable about the car I was buying. I have already recommended Ourisman to a friend. Why? Because of Earl.

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KJ1977
11/20/2012 12:31:44 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Jay AdelsonJay Adelson
Alonso AvilaAlonso Avila
Dana McGriffDana McGriff
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    2
  • Pricing:

    2
  • Overall Score:

    2.0

My Review Of Ourisman Rockville:

I visited this dealership two weeks ago and informed them that my husband are working temp to perm positions. I informed Alonso and Dana both of this fact, and even included the temp agencies in the credit application. Dana told us that the bank offered a loan of $14,000 and that while he could not get me in the car I wanted, he could get me in another car. Dana also said that the loan would be approved so long as my husbands temp agency confirmed his temp to perm status. We went back the next night and signed papers for the loan. Today, my husband got a call that we have to return the car because of his temp status. Upon calling Dana to find out what happened, because he told us it would not be an issue, he accused us of lying about our working status. This was not the case. What is the case is that they just wanted to make a sale and did not care about the customer.

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k.jordan
10/16/2012 12:57:06 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Ray PalizkarRay Palizkar
  • Customer Service:

    3
  • Quality of Work:

    1
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.8

My Review Of Ourisman Rockville:

I bought a used 2009 Jeep Patriot in April of this year from this dealership and in a few months had some MAJOR maintenance issues. Today I have had my Jeep for 6 months and I have spent about $1000.oo on ridiculous maintenance that this dealership should have taken care of before they sold this vehicle. I had to buy all new breaks and front roaders for my Jeep. The Pepboys that did the repair said that this was ridiculous and suggested that I report this dealership. The Mechanic that changed my Alternator said the same thing. I am livid and wish that I would have went to another, honest dealer. What makes things worse. I just had a "complementary inspection" done at this dealer, because I bought my car from them and they make my breaks off as good and tried to charge me over $300 to look at the issue with the noise.

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Isabel Ochoa-Navas
9/22/2012 11:46:37 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jimmy AlegreJimmy Alegre
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

Mr. Alegre, was very professional and understood what I was looking for in my new car. I am very satisfy customer.
Thank you Mr. Alegre.

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dschweit6
9/20/2012 9:56:51 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay AdelsonJay Adelson
Paul CorzinePaul Corzine
Earl GunnEarl Gunn
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

A great experience at Congressional. Leased a Mazda and the entire process was a pleasure. Something I never thought I would say about purchasing or leasing a car at a dealership based on past experience.

Earl Gunn was the salesman and couldn't have been more helpful, honest, and pleasant.

Jay worked on my financing and had me signed up in no time after figuring out what would be the best option for me.

I highly recommend Congressional. Don't think this will be the last car I drive off their lot!

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kmbrn08
9/18/2012 12:32:44 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay AdelsonJay Adelson
Ali HatamAli Hatam
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

I highly recommend this dealership! Great experience I had, staff especially Ali, was very professional and his customer service was excellent. I would highly recommend him if you visit this dealership. Jay was very friendly too. Both them were very nice. Thank you again for all the help to make this a wonderful experience.

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mjbookie
9/17/2012 11:13:07 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jimmy AlegreJimmy Alegre
Leo YuenLeo Yuen
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

Congressional VW is the best! Just bought my 3rd VW from this dealership. They have always been very accommodating and very honest people to deal with.

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tiben89
8/28/2012 1:41:21 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jimmy AlegreJimmy Alegre
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

I bought my first car with them about a week ago and this was a wonderful experience for me. They are very friendly and very professional. Jimmy Alegre is the best !!

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krears
8/27/2012 5:35:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jay AdelsonJay Adelson
Shannon MacatunoShannon Macatuno
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

Shannon and Jay's professionalism, combined with their knowledge, commitment to being honest and straightforward, and extremely well-tuned senses of humor made my recent purchase of a new 2012 Volkswagen R the best car purchasing experience I've ever had. I hope they had as much fun working with my husband and me as we did working with them and I will definitely be recommending them to friends, strangers on the street, or anyone who'll listen.

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vwtdiuser
7/26/2012 2:07:32 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Pat - service dept
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    N/A
  • Overall Score:

    5.0

My Review Of Ourisman Rockville:

Had excellent experience getting my VW Jetta TDI 2010 serviced at this dealership.

They know what they are doing, and follow the procedures in doing the service work!

They fixed the issue which the other VW dealership (Darcars Silverspring) couldnt fix it.

They offered a shuttle service and pick up, kept me well informed about what is going on.

Would definitely recommend their service department if you are looking at meticulous work and keeping you updated on the status of the work.

-Vishnu

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