Ourisman Toyota 40 - Service Center

I have used Thompson Toyota for several years for I have used Thompson Toyota for several years for multiple Toyota cars for both service and collision work. Whenever I have a problem or need, th I have used Thompson Toyota for several years for multiple Toyota cars for both service and collision work. Whenever I have a problem or need, they get me in right away in addition to quickly scheduling regular service. I have never returned for repeat work for the same problem. Aaron Younger, a service associate, helped me when I was a stranger in the area with a minor gas lid problem, immediately and without charge. As a woman, I did not want to be stranded in an unknown area and chose the first Toyota dealership I saw. Since that day to today, I have trusted Aaron Younger and Thompson Toyota with our multiple family vehicles and have never been disappointed with the care and service I have received. Aaron's care and expertise today again met that same high standard of care. More

I rated Mr. Younger as great because from the time that I I rated Mr. Younger as great because from the time that I had my first service on my car they have been nothing but caring, nice, helpful and profess I rated Mr. Younger as great because from the time that I had my first service on my car they have been nothing but caring, nice, helpful and professional. Mr. Younger was the first service tech that I spoke to and he was very helpful even with something as simple as a screw for my license's plate. More

Aaron Younger has been coordinating and overseeing the repairs and service of our Toyotas as well as my daughter's Toyotas for years. He is honest and genuine in his interaction with us and is a man of h repairs and service of our Toyotas as well as my daughter's Toyotas for years. He is honest and genuine in his interaction with us and is a man of his word. When we take our vehicles in to Thompson Toyota, we know we will be taken care of. In this era of poor service Aaron Younger and Thompson Toyota is a breath of fresh air. More

Aaron Younger in the service department was a pleasure to work with and most importantly he saved me time and money. They diagnosed my vehicle's electrical problem when no other shop could. Their pricing wa work with and most importantly he saved me time and money. They diagnosed my vehicle's electrical problem when no other shop could. Their pricing was very reasonable and the turnaround time was much faster than I anticipated. Thank you! More

The service department was... **simply atrocious.** When I arrived, the service desk person insisted no one had scheduled me or even talked to me, scowling and literally staring me down in a way that really I arrived, the service desk person insisted no one had scheduled me or even talked to me, scowling and literally staring me down in a way that really creeped me out. (It much later turned out he was wrong of course). Days later, they treated me like I was sensationalizing some Toyota quality issue before I even handed the keys over. That truly gave me warm fuzzies. They then proceeded to drive it 18 miles for an issue that I clearly indicated could be felt while the vehicle was in park. I guess the drive to lunch was on me. I even mentioned some potential causality on the issue, which was met with derision and disinterest, until I later mentioned I was a former automotive engineer from Detroit. I think that's when they realized they lost a customer and did not bother to give me the Thompson Points they had offered me for my inconvenience. Having bought from there (the week prior) I can also say the sales department and price were really ok. I liked some of the sales folks. However, there were missing items listed on the sticker but not present in the delivered vehicle. More