Ourisman Toyota of Richmond

Everyone is very nice at this dealership. I was kept informed throughout the process. Was very nice. I was kept informed throughout the process. Was very nice. More

Excellent customer service. Jeana was wonderful and I was told everything I needy to know to make a decision regarding my vehicle. Jeana was wonderful and I was told everything I needy to know to make a decision regarding my vehicle. More

Friendly courteous staff. They cared about what you wanted and not just a sale. I left out of there feeling happy about purchasing a vehicle. Thanks to the entire team there f They cared about what you wanted and not just a sale. I left out of there feeling happy about purchasing a vehicle. Thanks to the entire team there for a great experience. More

I left a message for JJ to call me as I had several questions. He has not called me back. My mileage was in correct on my copy of my invoice. questions. He has not called me back. My mileage was in correct on my copy of my invoice. More

We received exceptional service. Both with the car choice and helping us understand All of the equipment. David Weimer took extra care and spent a good bit of time teaching us wh Both with the car choice and helping us understand All of the equipment. David Weimer took extra care and spent a good bit of time teaching us what we needed to enjoy our new car. We recommend David highly. Carol Lynn Forman More

Brought my car in to the Ourisman on Broad St in Richmond for a multiplier inspection and oil change. I was told the wail would be 1 1/2 hours. I waited 3 hours and was not happy. for a multiplier inspection and oil change. I was told the wail would be 1 1/2 hours. I waited 3 hours and was not happy. More

I purchased a 2026 Prius on September 30, 2025. It was time for my 6th month service. I received a text reminder, sent back some dates that I could come in, and received a text back with dates and It was time for my 6th month service. I received a text reminder, sent back some dates that I could come in, and received a text back with dates and times I could choose. Scheduling has never been so easy! I was greeted when I entered the maintenance area and was quickly checked in. The waiting area was clean and comfortable and my first maintenance took about an hour. This was a big improvement from my last service for my previously owned 2010 Prius! Many thanks for the excellent service! More

Mark has taken care of my RV4 for 10 years with the best service, support and care He make you feel like family. I have my car serviced here because of Mark. service, support and care He make you feel like family. I have my car serviced here because of Mark. More

⭐⭐⭐⭐⭐ Great experience at Ourisman Toyota of Richmond. I came in for a state inspection and the service was excellent from start to finish. Fast, professional, and friendly. Highly recommend. I came in for a state inspection and the service was excellent from start to finish. Fast, professional, and friendly. Highly recommend. More

Everyone there is friendly, efficient and professional. Chad especially as he's helped me for almost 30 years. I highly recommend. Chad especially as he's helped me for almost 30 years. I highly recommend. More