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Ourisman Toyota of Richmond
Henrico, VA
32 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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32 Reviews of Ourisman Toyota of Richmond
October 31, 2025
The first time I came here several months ago was awesome. I worked with a man named Carl. Very friendly. HOWEVER, this time I worked with someone whose name starts with the letter E. (he knows who h awesome. I worked with a man named Carl. Very friendly. HOWEVER, this time I worked with someone whose name starts with the letter E. (he knows who he is). He was not nice at all. I found him to be stoic and overall unfriendly. He also seemed like he could care less what I wanted. He certainly doesn’t seem like someone who enjoys his job. I didn’t trust anything he said after that initial interaction. I will definitely not work with this man ever again in the future. He made me feel extremely uncomfortable. It’s really too bad because my first visit was so nice. I definitely will come back because I think they do good work but they really need to be aware of who they’ve got as customer service. It was not a nice experience. More
by GK
Employees Worked With
Erik
October 30, 2025
Arrived on time but was ignored for over 5 minutes. A brief “l’ll be with you in a minute would have a least let me know I was recognized. After the service I received a text saying car is ready. No co A brief “l’ll be with you in a minute would have a least let me know I was recognized. After the service I received a text saying car is ready. No comment that there were no issues just go to the cashier to check out. More
by nybooth
Employees Worked With
Service rep.
October 24, 2025
Chad was amazing. So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership So polite, friendly, helpful. He listened to my concerns & addressed them. Chad is a true asset to this dealership More
by jgrepass
Employees Worked With
Chad
October 24, 2025
Each part of the service was an excellent: easy scheduling, timely service, professional attitude of all dealership workers, namely Erik, Ethan and all the rest participating. scheduling, timely service, professional attitude of all dealership workers, namely Erik, Ethan and all the rest participating. More
by Liuda
Employees Worked With
Erik, Ethan
October 24, 2025
Sally Berry is a wonderful person to work with. Even though the dealership was very short-handed, she successfully sold me one of the nicest Tundras in VA! She did her best to get me in and out of Even though the dealership was very short-handed, she successfully sold me one of the nicest Tundras in VA! She did her best to get me in and out of that busy place in a timely manner. Great people like Sally are rare and difficult to come across. Sally, if you're reading this, you're a fantastic person, and I appreciate your kindness. 10/23/25 More
by evint93
Employees Worked With
Sally Berry
October 22, 2025
Ethan was polite and let me know when the car was ready. Very good experience. The cashiers were very polite. I am glad to see that you are hiring the elderly. Some of those young cashiers were very rud Very good experience. The cashiers were very polite. I am glad to see that you are hiring the elderly. Some of those young cashiers were very rude. More into the cell phone than the costumer. Overall a great experience. More
by Ngee97579
Employees Worked With
Ethan
October 17, 2025
I’d like to thank Jason for making the purchase of my 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demean 2024 Grand Highlander the most pleasant experience ive ever had with a salesman. No pressure and genuine in his conversation. His colleagues demeanor was the sane and helpful even though we were working with Jason . Recommend you see Jason More
by Jonmarc2
Employees Worked With
Jason Elliott
October 16, 2025
Evan Ball is a good Asst. Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on Service Manager. The shop prices are a bit high. Shop Supplies seems to just be a flax tax when it did not used to be. On top of things, they add on a percentage for credit cards. This place is for the richer crowd that can pay large bills in cash. As retirees on Social Security as of next year, I am unsure if I can continue to afford the pricing. When the dealer was McGeorge Toyota, things were reasonable as it was family owned and I totally trusted them. Not as much these days. Ourisman Toyota of Henrico, VA is owned by the private equity group Graham Holdings Company, designed to "maximize stock holder value", Value has unfortunately left this location and maximum profits are the name of the game. Would like to see the rear drums measured. They sometimes do it and sometimes don't. My multi-point inspection sheets over the past few years are a crap shoot at times. One area in particular that seems to change is how they handle the brakes each time I am in there. Some times you are told what is left on the front and back shoes/pads, sometimes only one is present, and sometimes NO information is present. This should be improved on. I would like to know when a $500 brake job is coming up. More
by MissMyOldDealership
Employees Worked With
Evan Ball
