Oxmoor Ford

I recently purchased a used Lexus RX 350 from Oxmoor Ford in Louisville with only 6,000 miles. As an out-of-state buyer based in Atlanta, Georgia, I had no opportunity to personally inspect the vehicle prior in Louisville with only 6,000 miles. As an out-of-state buyer based in Atlanta, Georgia, I had no opportunity to personally inspect the vehicle prior to purchase. Therefore, I relied solely on Oxmoor Ford’s representations regarding the vehicle’s condition. Before committing, I made direct inquiries about any material defects, including scratches, dents, curb-damaged wheels, or any mechanical or cosmetic issues. Oxmoor Ford’s employees repeatedly assured me that the vehicle was "immaculate" and free from damage. Based on these affirmations, I purchased a non-refundable, one-way plane ticket and traveled to Louisville. It was immediately clear that Oxmoor Ford had materially misrepresented the condition of the vehicle. The passenger side mirror was cracked underneath — a defect that could not have been missed during a good-faith inspection — and two of the wheels showed clear curb damage. These were not minor oversights; they constituted significant, undisclosed defects that Oxmoor Ford either negligently failed to disclose or willfully concealed knowing that I would be stuck in Louisville with my one-way ticket. Upon notifying Oxmoor Ford after taking possession, the dealership refused to take any reasonable corrective action or offer any reasonable form of restitution. Their behavior constitutes bad faith negotiation and borders on fraudulent misrepresentation, raising serious concerns regarding compliance with basic consumer protection laws. This experience reflects not just poor customer service but potential violations of consumer rights. I strongly advise all prospective buyers — especially those purchasing from out of state — to exercise extreme caution. Oxmoor Ford has demonstrated a pattern of deceptive practices, failure to disclose material facts, and disregard for fair dealing obligations. I urge consumers to take their business to a dealership that upholds honesty, transparency, and respect for customer trust — values that Oxmoor Ford clearly does not prioritize. More

Super easy experience and sales rep was amazing. I was in and out in under 30 minutes I was in and out in under 30 minutes More

Excelente atención del vendedor y los demas empleados. Gracias a todos muy feliz con mi carro Gracias a todos muy feliz con mi carro More

John Safi took excellent care of our car buying experience and was an amazing help. experience and was an amazing help. More

Nice people good service! !!! Recommend them as a new car dealer, treated me well, thanks !!! Recommend them as a new car dealer, treated me well, thanks More

Austin Sharp was a pleasure to work with. Very transparent and up front. Straightest shooters I dealt with during my vehicle purchasing process. Very transparent and up front. Straightest shooters I dealt with during my vehicle purchasing process. More

Got used truck not 1000 miles trans went out. Salesman wouldn’t give previous owner. Was ask not to drive on interstate during test drive. Shady deal should have known. Every other lot I looked Salesman wouldn’t give previous owner. Was ask not to drive on interstate during test drive. Shady deal should have known. Every other lot I looked gave me previous owner contact info. Will not go back n def will not recommend this place. More

Sold me a car with 6open recalls. Was told no crashed and no recalls. I had to send it off for two months for recalls. And oil change and other maintenance that was never done as thei Was told no crashed and no recalls. I had to send it off for two months for recalls. And oil change and other maintenance that was never done as their blue advance promised and over charge More

This was our 2nd purchase in 5 mths… Friendly, Professional, they do everything to meet or needs Professional, they do everything to meet or needs More

Great staff and great atmosphere. Everyone was kind, helpful and knowledgeable. The showroom was super clean and full of energy. Everyone was kind, helpful and knowledgeable. The showroom was super clean and full of energy. More