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Oxmoor Ford

Louisville, KY

Overview
Reviews
4.4
380 Reviews
Call Dealership (502) 426-2500

100 Oxmoor Ln

Louisville, KY

40222

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Showing 380 reviews

April 26, 2024

Dontae Smith is an excellent service advisor at Oxmoor Ford. He is organized and efficient, keeps me appraised of the progress of the service work. Overall I would recommend Dontae and Oxmoor Ford. More

by william_hancock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae Smith
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Helpful
April 26, 2024

The service cashier at this location is rude and not friendly! Does not speak, just puts paper in front of customer and expects them to sign and gets upset when you ask what are you signing. Lena needs More

by Devonjr30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lena
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Helpful
April 24, 2024

Ross Hudson assisted throughout the process of having my car repaired due to a recall. Very positive experience. More

by thughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross hudson
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Helpful
April 17, 2024

The advisors at the service department were great and solved the issues in a timely manner. The level of the actual services preformed are not what I was expecting. They installed one of the accessories More

by alix172002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross
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Apr 22, 2024 -

Oxmoor Ford responded

I'm glad to hear that the advisors at the service department were able to solve the issues in a timely manner. However, it's concerning to hear that one of the accessories was installed incorrectly, potentially causing further damage if not fixed properly. I recommend reaching out to the service department to address this issue and ensure it is rectified correctly. Your satisfaction and safety are important, and they should strive to meet your expectations for service quality.

Helpful
April 06, 2024

Oxmoor Ford was fantastic. Scheduled an appointment for a recall component, oil change and tire rotation and one hour later my truck was ready. The staff was friendly, helpful More

by lwadach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dontae
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Apr 15, 2024 -

Oxmoor Ford responded

That's awesome to hear! Quick service and friendly staff make all the difference. Oxmoor Ford sounds like they really take care of their customers.

Helpful
April 04, 2024

I was originally scheduled to go to the dealership and have a recall fixed. Then they called and asked if they could drive out to my home and fix it. Once more they called and said they had a problem a More

by Dennis D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Apr 05, 2024 -

Oxmoor Ford responded

Dennis, that's fantastic service! It's great to hear that the dealership went above and beyond to accommodate you and ensure your recall was fixed conveniently.

Helpful
April 03, 2024

Took my Lighting in for a check up and 2 TSB inspections. Dealership quoted 3 days for service and it only took 1. Quick Service and vehicle updates completed as requested. Ross the Advisor was helpful and c More

by KB KYTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ross Hudson
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Apr 05, 2024 -

Oxmoor Ford responded

Thank you for sharing your experience! We're delighted to hear that you had a positive visit to our dealership and that Ross provided helpful communication throughout the process. We appreciate your business and look forward to serving you again in the future.

Helpful
March 22, 2024

Let me say I had a great experience Victor walked me tru all my choices and lead me to my explorer and it was enjoyable day at the dealership because of him. Never any pressure he just helped me to decide More

by ngardnerjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor is the one name I remember but the finance guy was awesome to walked me thru what I was getting and what I would be paying very helpful
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Mar 25, 2024 -

Oxmoor Ford responded

Thank you for sharing your positive experience! It's wonderful to hear that Victor provided exceptional service and helped you find the perfect vehicle without any pressure. We're glad you enjoyed your time at the dealership and found exactly what you were looking for. If you ever need anything else, don't hesitate to reach out.

Helpful
March 21, 2024

We have been going to Oxmoor Ford to buy vehicles and for service for 20 years. Our experience with them has always been positive. Very helpful. More

by srhv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyler Sites
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Mar 25, 2024 -

Oxmoor Ford responded

Thank you for your loyalty over the years! We're thrilled to hear that your experiences with Oxmoor Ford have always been positive and that you've found them to be helpful. We appreciate your continued trust and look forward to serving you for many more years to come. If you ever need assistance, don't hesitate to reach out.

Helpful
March 17, 2024

Courtney maiden helped me out with getting a new car and he was so awesome with making sure I got the right one and getting me a good deal ! More

by Mackenzie Hargadon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney maiden
Report | Print
Mar 18, 2024 -

Oxmoor Ford responded

That's fantastic to hear, Mackenzie! Courtney sounds like a top-notch professional, dedicated to ensuring you got the best deal on your new car. Enjoy your new ride!

Helpful
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