Oxmoor Mazda

Went in to buy a used car. After being shuffled through 3-4 different salesmen ended up with the used car manager, Gene Willis. He snuck in an additional $598.00 fee to my 17 year old daughter's car purch 3-4 different salesmen ended up with the used car manager, Gene Willis. He snuck in an additional $598.00 fee to my 17 year old daughter's car purchase as a "special benefits package". Ask anyone at the dealeship what a "special benefits package" is and you will get a different answer. The finance guy told me that EVERYONE THAT SHOPS AT OXMOOR HAS TO PAY A SPECIAL BENEFITS PACKAGE FEE which is basically a tacked on fee that they determine and is never disclosed to the customer. Everyone at the dealership has a different explainatin for what the special benefits package is. One guy told me it was documentation fees (those were charged elsewhere), one person told me it was to keep the lights on at the dealership, one guy told me it was for towing charges, and another told me it was for grocery store coupons (never did receive those). Basically it's just a large fee you are being charged by them for nothing! Their sales practices are extremely deceptive, they use "closers", pull the bait and switch thing and are basically everything you expect a slimy used car sales staff to be. Take my word, don't shop there!!! You will get overcharged and you will regret it!!! I have sent several emails and placed several calls and noone will return my calls. More

DO NOT USE THIS DEALER!! BOTTOM LINE!!! NO MATTER WHOM YOU DEAL WITH, ALL ARE SHITTY PEOPLE THERE. BILL, CHRIS, GENE, SPENCER. ALL ARE TRYING TO RIP YOU OFF. Wow. By far the worst experience ever!! We YOU DEAL WITH, ALL ARE SHITTY PEOPLE THERE. BILL, CHRIS, GENE, SPENCER. ALL ARE TRYING TO RIP YOU OFF. Wow. By far the worst experience ever!! We spoke with BILL (GENERAL MANAGER) over the phone who assured us that they would beat a USAA quoted price on a Mazda3 PLUS give 0% for 5 years + $500.00 LESS. We told him we were traveling 1.5+ hours to make this deal and he said they would make it worth our trip, that they were trying to improve their ranking among the national mazda dealerships as they were already in one of the top dealerships already. He said his manager takes pride in having people come long distances to make a deal with them as it shows they are extremely competitive. After we arrived there, we had price and deal already dealt at 0%. But the put us on 5.99 and prepared the paper work without letting us know. We had to run because of work schedule. I found when chase bank call us to let us know our loan. I went there and threaten to go court, then the prepared the paper again with 0% but raised the price by 500$. THOSE GUYS ARE DECEPTIVE. BE CAREFUL... More

DO NOT USE THIS DEALER!! AT VERY LEAST DO NOT GO THROUGH GREG RAMBO!! Wow. By far the worst experience ever!! We spoke with Greg Rambo over the phone who assured us that they would beat a USAA quoted p GREG RAMBO!! Wow. By far the worst experience ever!! We spoke with Greg Rambo over the phone who assured us that they would beat a USAA quoted price on a Mazda 5 PLUS give 0% for 5 years. We told him we were travelling 3+ hours to make this deal and he said they would make it worth our trip, that they were trying to improve their ranking among the national mazda dealerships as they were already in one of the top dealerships already. He said his manager takes pride in having people come long distances to make a deal with them as it shows they are extremely competitive. At first impression we expected them to have an impressive inventory. They did not. They had a small handfull of options, none of them with the navigation system as promised in the quote. We were okay to deal with that. Upon arriving we learned that even though we had arranged with Mr. Rambo a time to make this deal, he was "away" at an auction and was pawning us off on another salesman. We explained the converstation we had with Mr. Rambo (I'm beginning to wonder if that is his real name because from where I stand I see nothing but weakness) and they were shocked that we were promised such a deal. After talking with the manager, they flat out refused to make a deal with us. Not even giving a counter offer. After expressing our frustrations and going back and forth trying to find a deal for us, they still didn't even come close to competitors (even smaller dealerships I might add). We didn't even see a manager. We left empty handed. We called before going too far to see if they would at least beat prices we could have got local to home. Could not/would not even do that. Then they go back on what they said and tell us the 0% financing is only 36 months. RIDICULOUS. We talked to Mr. Greg Rambo on the phone and all he could say, "I'm sorry, man! I thought we could do it!" USAA brings up this dealership as one who is a part of their program but when we got there they denied it completely. Shady dealership if you ask me. We wasted 6+ hours driving time WITH a 3yr old and a 6 month old in the car and we are understandably upset to say the least. They do not care about the customer. They do not care about upholding their end of the bargain. They only care about numbers. Their numbers. I don't know about you but I would never want to give money to such a greedy operation. I am starting to wonder if they did it to us on purpose. DO NOT USE THIS DEALER!! AT VERY LEAST DO NOT GO THROUGH GREG RAMBO!! More

I have bought two new cars from Oxmoor Mazda, I would recommend this dealership to anyone, for both sales and service. The service department is great. One of my cars MX-5 is out of warranty but I still recommend this dealership to anyone, for both sales and service. The service department is great. One of my cars MX-5 is out of warranty but I still use their service department for oil changes and such. More

I am a first time buyer with Oxmoor Mazda and it was great experience. Mark Burris was very friendly as were all the staff that day. The finance manager even helped me save an additional $900 with reg great experience. Mark Burris was very friendly as were all the staff that day. The finance manager even helped me save an additional $900 with regards to an extended service plan I had purchased on my trade in that I didn't even know about. I would definitely recommend Oxmoor Mazda to anyone buying a new or used vehicle, just a great atmosphere and buying experience. More

The transaction took longer than expected but only due to the high number of customers visiting the showroom. The sales person was very friendly and the overall experience was very good. The dealership was v the high number of customers visiting the showroom. The sales person was very friendly and the overall experience was very good. The dealership was very clean and accesible. THANKS for all the help. More

Very easy to deal with, excellent customer service. Would recommend to all friends and family. We purchased a 2010 Mazda 6 Touring Edition. We are very happy with the car and all that came with it. Would recommend to all friends and family. We purchased a 2010 Mazda 6 Touring Edition. We are very happy with the car and all that came with it. We got tires for life of the car and 24 month buy back garunteee. More

I purchased a vehicle for my wife (MX5 Miata) for Valentine's Day. It was a surprise while she was away at work. Bill and the staff at Oxmoor Mazda were very helpful in making this transaction quick Valentine's Day. It was a surprise while she was away at work. Bill and the staff at Oxmoor Mazda were very helpful in making this transaction quick and easy. I found the vehicle online and proceeded to the store to make my purchase. I found the vehicle exactly as it was described and at the right price. I couldn't have asked for a much faster and easier transacation. To make things even better, Bill Willoughby the GM even let me take the big red bow from the showroom floor to place on the vehicle. My salesperson Herb drove the car to my house and placed it in the garage. When my wife got home that evening... well all I can say is that it was a huge surprise. Thanks! I have since been in for service on another one of my vehicles (Acura TSX) and that experience was great as well. I will return and spread the word. More

The did a great job, figured out what my car needed and fixed it. They were honest and easy to deal with. I will definetly go back there. I feel safe knowing my car was checked out and fixed by them and fixed it. They were honest and easy to deal with. I will definetly go back there. I feel safe knowing my car was checked out and fixed by them and I don't think they did any unneseccary work. More