Oxmoor Toyota - Service Center

I purchased 4 tires from Toyota for $970 in April of 2023 for the 2010 Avalon. A few weeks ago, I had a flat tire and took it to Oxmoor Toyota, and they told me that a puncture was not covered and it would for the 2010 Avalon. A few weeks ago, I had a flat tire and took it to Oxmoor Toyota, and they told me that a puncture was not covered and it would cost $30 to patch. I didn’t like the idea that I had to pay for a patch with a road hazard, so on principal, I took it to Costco to be patched. Costco informed me that they would not patch it because the sidewall had a bubble and the tire was not safe to be driven on. I took the tire back to Oxmoor Toyota in the hopes that the road hazard warranty would now be honored. Doug Morris was the service advisor. I have had several unpleasant experiences with him in the past, but I just wanted my tire fixed so I dropped it off. Despite having an appointment, he texted me after two hours and 15 minutes to say the tire had been patched. I told him that the tire had a bubble that had been marked by Costco. He told me the technician didn’t mention a bubble and then no longer responded to texts, so I went to Toyota and looked at the tire and there was a bubble in the sidewall where Costco had marked the tire. I talked to Doug, and he said that if the tire wasn’t leaking, it wasn’t covered by the road hazard warranty. I talked to the Service Manager who told me basically the same thing. After I asked if he was seriously going to let me drive away with a bubble in the sidewall, he said that he would jump through hoops to see if he could get it covered. After a bit, he apologized and said that he would fix it and only charge me $44 for mounting and balancing. I don’t mind mistakes and admitting them goes a long way, but this is very disturbing to me. Ignoring the warranty issue, I feel that Toyota failed on several levels: 1. The tire technician failed to notice or inform me that there was a bubble in the sidewall, even though a Costco tech found it, clearly marked it, and refused to fix it because of the danger. 2. The fact that the service advisor would tell me that a bubble wasn’t a road hazard as long as it wasn’t leaking air. 3. Although the service manager ultimately agreed to correct the problem, it was only after I expressed shock and challenged him. I just wonder how many little old ladies are sent packing with unsafe equipment. It should not take 5 trips to a Toyota Service Center to get a tire repaired. I will never spend another nickel at this dealership. More

Service is fantastic! See Steve Coffey! I have all of my vehicles serviced here!!! Great Customer Lounge! See Steve Coffey! I have all of my vehicles serviced here!!! Great Customer Lounge! More

There was some sort of grease or oil left on the front passenger side seat. passenger side seat. More

Jim Hubert and the rest of the staff at Oxmoor Toyota were very friendly and professional. The dealership, overall, is a very wide open, comfortable, and welcoming place to wait for your car! were very friendly and professional. The dealership, overall, is a very wide open, comfortable, and welcoming place to wait for your car! More

The service staff were curious and efficient. I appreciate the quick service. Thank You OXMOOR Toyota. I appreciate the quick service. Thank You OXMOOR Toyota. More

It's always a pleasure working with Oxmoor Toyota. The waiting room is very modern, spacious, and clean. Nick White kept me up to date on what was going on and how long the service would take to com The waiting room is very modern, spacious, and clean. Nick White kept me up to date on what was going on and how long the service would take to complete. I would give Nick White 5 stars. More

Service was nice, waiting room very modern and spacious. Jim Hubert did a nice job keeping me informed about my vehicle. Jim Hubert did a nice job keeping me informed about my vehicle. More

My experiences with this service department is that they are unscrupulous. Such behaviors start at the top and filter down to the service reps that deal directly with customers. Shady business, this one. are unscrupulous. Such behaviors start at the top and filter down to the service reps that deal directly with customers. Shady business, this one. Avoid. More

Ryan Cobb was extremely helpful! I had a great experience and everyone was very efficient and kind. I had a great experience and everyone was very efficient and kind. More