My Review Of Oxnard Hyundai :
J.J. Delgado has been our service advisor for 18 years and he is - without question - the most pleasant, the most proficient and the most professional of any employee of any dealership that we've visited in the past decade. He is always so eager to please and is so humble and down-to-earth and compassionate, qualities that are truly rare and wonderful to encounter, and are among the primary reasons we've followed him to 3 dealership service centers in the past 20 years.
Whenever we pay a visit to Oxnard Hyundai, J.J. is at our vehicle, ears open and ready to listen, within moments. He never assumes that he has all the answers, but will instead ask that we allow him some time to research, or to ask someone more knowledgeable, or to do whatever is necessary to meet our needs. This, to me, demonstrates extraordinary humility and a willingness to serve, as opposed to other dealerships where they're more interested in taking your money than being honest about what your vehicle really needs. In fact, we've practically sworn off of other dealership service centers, because at the end of every oil change, they always manage to find a laundry list of expensive repairs and service that we "absolutely" need - while on the other hand, at Oxnard Hyundai, we're always dealt with honestly and J.J. never withholds his honest judgment about whether we should invest in a particular service recommendation.
Apart from his skill, J.J. is set apart from his colleagues because of his attitude and demeanor. Extraordinary patience, kindness, generosity, compassion, friendliness, humility and willingness to serve and help others - all of which are characteristics that Oxnard Hyundai and its owner should be deeply honored to have in an employee. The general spirit of the automotive industry is very competitive, even quite "pushy" at times, and we've dealt with salesman and service employees alike who are rude, who don't listen, who are blatantly dishonest and behave as though our showing up and making them do their job is a huge inconvenience. It's truly no wonder why most people would rather spend an hour in a dentist's chair than in a car dealership. And even in those rare moments when you do encounter someone who's being friendly and wearing a smile, it's not long before the friendly face is no longer so friendly and the pressure and pushiness begins. But the men and women at Oxnard Hyundai conduct themselves in a way that should be recognized and celebrated, and made an example for their Honda, Nissan, Toyota, Kia and Ford counterparts to follow.
J.J. Delgado is truly an extraordinary young man and he has my faithful and confident endorsement, and I do not hesitate to recommend his expertise, his wisdom and his excellent customer service to anyone and everyone. Oxnard Hyundai is a better place because of him, and I hope Mr. Shaw recognizes this. J.J. is the reason we continue coming back and so long as he remains at Oxnard Hyundai, then so will we.
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