Pace BMW of Mamaroneck

Pace BMW of Mamaroneck
236 W Boston Post Road
Mamaroneck, New York 10543

Sales: (914) 670-0011
Service: (914) 881-3600

Manufacturer: BMW

Most Reviewed Employees
Anthony Iu Anthony Iu
Preowned Car sales
Kristen Zallo Kristen Zallo
Client Advisor
Landers Hall Landers Hall
Client Advisor
Eric Cheng Eric Cheng
General Sales Manager
Mike Steinberg Mike Steinberg
Finance Manager
Gunn Park Gunn Park
Client Advisor
Rani Holmes Rani Holmes
Client Advisor
Bernie Fee Bernie Fee
Sales Manager
Vincent  Morabito Vincent Morabito
Client Advisor
Glen Heinrich Glen Heinrich
Client Advisor
Need a New Car?

Dealership Amenities
Brand New Facility
Cable TV
Customer Lounge Area
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Pet Friendly
Television
Valet Parking
Vending Machines

Sales/Showroom

Monday: 9:00 AM - 8:00 AM

Tuesday: 9:00 AM - 8:00 AM

Wednesday: 9:00 AM - 8:00 AM

Thursday: 9:00 AM - 8:00 AM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 5:00 AM

Sunday: Closed



Twenty-Four Month Rating: 4.8/5
154 Reviews
Pace BMW of Mamaroneck

Overall Score: 5 Star Rating4.8



About Pace BMW of Mamaroneck
Certified: Pace BMW of Mamaroneck
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Pace BMW of Mamaroneck has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Pace BMW of Mamaroneck
A BMW Dealer New Yorkers Can Count On
Pace BMW is a premier BMW dealer in NY providing award-winning service, exceptional BMW cars, BMW SUVs and preowned cars. Step into our New York BMW dealer and browse our selection of BMW sedans, BMW convertibles and BMW sport cars—or customize your own new BMW. This is your BMW dealer.

At our dealer in Mamaroneck, New York, we also offer a vast selection of used BMWs and Certified Preowned cars as well. All BMW cars and SUVs are world-class vehicles backed by the name you trust. At Pace BMW, we believe that purchasing a luxury car should be a satisfying experience—so our team goes the extra mile to give you the attention you deserve and plenty of extras, too.

Our new and used car dealer has beenmore
recognized for wonderful customer service, and we continue to provide extraordinary care for each client. In fact, our NY BMW dealer was recognized with the J.D. Power and Associates Dealer of Excellence Award in 2008 for excellent customer satisfaction, and from 2005 to 2007 for outstanding sales. Our BMW dealer is a member of the DCH Auto Group, which has grown from a single dealer to 35 locations throughout New York, New Jersey, Connecticut, and California in just over 30 years.

As a leading New York BMW dealer, we abide by the DCH Auto Group mission to be “an innovative industry leader, totally committed to customer satisfaction, employee satisfaction, integrity, and teamwork.” We conduct our business in accordance with the following core values:
¦Innovation: BMW has invested in state-of-the-art technologies, but also deploys inventive ways of doing things in order to provide the best customer service. To recognize innovators, we give a quarterly Innovator Award at each BMW dealers.
¦Customer Satisfaction: DCH Auto Group BMW dealers have won numerous manufacturers' awards for customer satisfaction in sales and service, and our company has earned more of the prestigious J.D. Power and Associates Certified Retailer Awards less


latrellemoore@yahoo.com
5/3/2012 8:20:21 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Steinberg

My Review of Pace BMW of Mamaroneck:
Leasing a new car can be an extremely stressful process and leasing my first luxury brand car was intimidating; however Client Advisor Lionell Williams made the experience worry free. From the moment I arrived at Pace BMW, I never felt pressured to immediately make a purchase or felt that when I inquired about a product or feature that the answer was rushed. Lionell went above and beyond with explaining to me in detail the overall performance of the 5 Series to ensure that it suited my personal needs. He explained to me in depth the model, features, interior color scheme, exterior color scheme and accessories for the 2012 BMW 528xi that I was leasing. Unlike, when I purchased a car in 2003 from another dealership the Finance Manager at Pace BMW Mike Steinberg did not make me feel like I was signing my life away on the lease documents. Furthermore, Product Specialist at Pace BMW Shaun was extremely patient in explaining to me all the technology in my new car. I would highly recommend to my family, friends and colleagues if they are in the market for a luxury car to go to Pace BMW.

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aroda123
3/26/2012 7:32:35 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Bernadette

My Review of Pace BMW of Mamaroneck:
I own a 2011 BMW 550 xi and I can say with out question i will never own a BMW again. Now this is not due to my car but totally due to the horrible service provided to me by PACE BMW and Greenwich BMW where I purchased the car. The car is notorious for getting side wall bubbles and I have been in at least seven times this year to replace the tire. Not once had the dealership or the service department has come up with a loner which equates to an incredible loss of my time.

This a 75,000 dollar I would expect a totally different type of service. Pace BMW is totally useless and all I get are apologies rather than solutions or even a loaner!!! Good bye Pace BMW and now I will go to Darien fro now on.


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aantoinette
3/12/2012 4:28:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Anthony Iu

My Review of Pace BMW of Mamaroneck:
Very good experience overall, we went in just to look and ended up walking out with a car that day. Great service and employees were honest and helpful.

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ndirish19
3/8/2012 6:07:23 PM

Overall Score: 2 Star Rating   1.8  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: sales manager, Jarod

My Review of Pace BMW of Mamaroneck:
I was given a monthly payment on my new car which I accepted. Upon signing the purchase order, I left the dealership to get some lunch when the manager who was helping the sales person called me to tell me that he made a mistake and the car was going to now cost me over $100 a month more. Classic bait and switch. Unfortunately, I had to accept the deal because it took so long to get the deal worked out that I had no time to go elsewhere and was leaving on business the next day.

Upon receiving the car and attempting to activate the free year of SeriusXM radio, I was told that the free year had already been used by the dealership. I was told by the sales rep at Pace that they would take care of it. As I type this, still no resolution.

Overall, I had a terrible experience and wish I had gone back to Greenwich BMW which gave me much better service although it's well out of the way from my home.


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hajna52
2/29/2012 3:06:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW of Mamaroneck:
I have been a customer of Pace for over 18 yrs and Kris Zallo continues to make my purchasing experience AMAZING! She goes beyond what is expected of a sales consultant.

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camela
2/28/2012 4:26:10 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW of Mamaroneck:
I'm on my 3rd car from PACE (leasing) and each time it gets simpler and more convenient, which is a big reason I stay in the brand. Each time I have worked with Kris Zallo and she is another big reason I stay in the brand. Kris is everything you need and want when you are dealing with the decisions involved with changing cars. She is direct, smart, well informed, fair, accurate, very very very high service and a pleasure to work with... The dealership has worked out most of the issues from the transition of service to Port Chester and is very good to do business with - repeatedly. And, I love my car!

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JJJJ12223456789
2/27/2012 10:16:33 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW of Mamaroneck:
My experience at Pace BMW has consistently been excellent. I have dealt with Kris Zallo for my last three vehicles. She is hard working, helpful, friendly and most importantly always up front and direct. She has never made promises she could not keep . Highly recommended.

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cwalsh5704
2/27/2012 10:05:43 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW of Mamaroneck:
I have worked with many dealers when buying a new vehicle. I was very impressed with Kris Zallo. She took me through the whole process, from turning in my car, to the ins and outs of my new X3.My husband was also very pleased with the professional attention to detail at every step. I would certainly deal with Kris in the future.

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Nathanspop
2/26/2012 12:45:06 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW of Mamaroneck:
We have leased many cars from Kris Zallo. She is friendly, fair, efficient, and a pleasure to work with. My wife and I appreciate her "can do" attitude and overall dependability. What more would you want when looking for a car?

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MaddieG
2/25/2012 7:49:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kristen Zallo

My Review of Pace BMW of Mamaroneck:
My brothers and I have purchased numerous BMWs over the last 10 years.
Kris Zallo at Pace is not only courteous and efficient, she has made
our buying experiences a pleasure with her detail oriented, kind and
attentive nature. Whenever I have an appointment at Pace I can always
count on Kris to have my favorite dark chocolates at her desk, now that's
great service!


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