My wife and I started looking for a BMW X1 about 3 weeks when one of my coworkers got one. She would not stop raving about this guy from Pace BMW named Craig Robertson. I went to a local dealership in NJ and the deals were full of compromises in the vehicle and they had a pathetic bid for my trade in.
So i finally gave in and emailed Craig on Christmas Eve. Craig responded to me stating he was out of the office, but first thing Thursday morning he would be on the case. I gave him my "wants/needs" and my budget. He found a car that was an exact match of my "wants/needs" (not at his dealership) and a few other options he could deliver quicker with more flexibility within my budget. I decided i wanted the car i originally asked for, and Craig hit my budget spot on..
Since we agreed on the deal, he called or emailed every day to keep me in the loop of exactly what was going on. Today, New Years Eve he got the vehicle in. He emailed/called/texted me (at the perfect frequency) keeping me up to date on the status. I sent him an email at 3pm saying i was going to head over shortly. He called me right away, and told me to hang out, because he didn't want me wasting time at the dealership. When the vehicle got there, he called me right away offering the flexibility to take the car tonight or the day after new years.
I showed up at the dealership at 5:24pm and asked the front desk when they close. They said 5pm (with a warming smile). By the time we got all the paper work done it was 6pm. Craig spent a full 45 minutes teaching us how to use every function on the car. We were very apologetic that he had to stay late on New Years Eve. He didn't rush us out at any point and treated us first time BMW owners like royalty. There were several people including Kristen (who stopped by to apologize it was so late.), the finance manager, all of who made us feel so welcome 1.5 hours after their official close of business.....wow?!.. They worked their butt off on 1 car, and they were delivering tons of vehicles this week.
I know BMW is about superior quality, but never in all my car buying days have I met such a superior sales team.
I want to personally thank Craig and the Pace BMW team for delievering an amazing gift so late. I will recommend Pace to anyone, and especially Craig who set an example of what modern pressure-free luxury car buying is... It was truly a pleasant experience.. If they can hunt down my car, and deliver it three hours after close of business on new years eve with incredible friendliness, then i can guarantee you will not be disappointed.
Check out Pace, but ask for Craig...
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