Pacific Porsche

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Pacific Porsche:
If you have purchased a car from Pacific and had Tooki installed and had problems with it, please see PacificPorscheBeware.com or contact me at taxdoc@cox.net. They installed this system on my car in February of 2008 and they still haven't been able to get it to work correctly.

Thanks

David

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Pacific Porsche:
I have had Porsches for years. This is the best dealership by FAR in LA.
I live in Malibu and pass three closer places to get my 997 turbo serviced here. They are fair. They are on time. They care.
I also have had good experiences with purchasing and selling cars through them. I had a 997 2s, a cayenne turbo as well. I have my name on the list for a Panamera here as well.

These folks always get me in and out fast, always have loaners, always treat me right, always know how to "tweak" and dial in my car, are always proactive. They are helping me get into tracking my car as well. Investing their time for little other than making a customer happy.

If you want to buy a car, it's worth the trip. They are fair and don't play that "snooty" game the dealers "you know where" do.

When you get your car serviced there even once, Sue, Niko and even their tech August are gems.

You will go back I guarantee it.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Pacific Porsche:
After having made the prior post, Pacific Porsche’s service department has done back flips for me to replace a light. When I went there, I was immediately given attention to, they didn’t even write the paperwork up, just had the light repaired and washed my car. I was even offered something to drink. I still brought up the issue of the radio and phone and was once again told well there may be an update. Do you know how many times I have been told this? More than I can count on my fingers! The service person told me that he could understand my issue, as his phone and satellite radio are extremely important to him with respect to his car. Empathy doesn’t fix the problem.

While they are trying to give me good service, they have ignored the fact that they have sold me a car with a defective product and basically told me by not satisfactorily solving the problem, that it still isn’t there problem and they are not willing to stand by the representations of their salesperson and sales manager which induced me to purchase the car!

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Pacific Porsche:
I purchased a brand new 2007 Carrera 4S from the dealership based upon the representations that they had a system that would integrate an XM radio and Bluetooth for a cellular phone with their audio system. The dealer installed a Tooki System and this system has failed to work correctly from the original purchase date in early 2008. They have tried to repair it on numerous occasions and have even taken it out and tried a different system that didn't work either. Their attorney represented to me that if they couldn't fix it they would repurchase the car. The dealer took the car back, took out the 2nd system and reinstalled the Tooki system, which still does not work correctly. They reneged on their promise and I intend to file suit for breach of warranty, misrepresentation and fraud. Do your homework before trusting this dealer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Pacific Porsche:
Went to Pacific Porsche, because it was near our home. Had a total multipule-personality experience there. The sales person (Kam) was very friendy and helpful. No pressure, allow me to set my own course for the test drive, and let me drive as long as I wanted.

When it came time to do the deal, we are handed to Carl their sales manager. He was a complete JERK!!! We made a very fair offer for the car we looked at (used Boxster). In stead of provideing a counter-offer, he started to yell and scream at my wife and I about how we did not "appreciate" the car! Then he pulled some strange numbers from a dealer auction and began to scream at us that he could sell the car at auction for more than what we offered. Lastly, he goes to his desk and comes back 10 minutes later saying that he had "check autotrader and cars.com" and he was "good" with the window price.

This was by far the worst car buying experience we ever had. Never had a sales guy, come in angry before we even started to deal. Carl not only refused to deal, he insulted my wife and I. Would never recommend anyone to deal with this man. Pacific Porsche needs to get their act together and hire a more professional sales manager!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Pacific Porsche:
I frequently visit Lexus, M-Benz, and Porsche dealerships. Among them, my experiences with Porsche service agents (Pacific Porsche) has never been great. The worst thing was the employees' attitudes (I mean the people at the service desk, not the technicians). When I tried to ask what the problems were with the cars and asked for recommendations, they did not want to take time to provide me with the clear explanation. They didn't seem to be so willing to listen to the customers. I understand that the employees. They might be the best in the industry, good enough to be hired by Porsche (one of the most prestigious auto-makers in the world), but such pride shouldn't turn into arrogance especially when they are dealing with the customers. It will only bring a negative impact to the company and diminish the image of Porsche (unless it is the corporate strategy of Porsche).

As a customer, I would like to ask Porsche to improve dealer service process. I think it will be one of the biggest challenges for Porsche to expand customer bases in the US.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Pacific Porsche:
Brought in new Turbo Cab with a question about engine idle. Dan Hanami the service manager was excellent and was Dominic (service writer) and Ruben (service tech). After putting the diagnostics ODBC II on the car which showed no abnormal conditions, the service tech took the time to take a test drive with me along a walled section of road, so he could identify the engine sound first hand. As it turned out the sound was normal for a 996 Turbo and the issue with engine idle was identified as the A/C compressor cycling on/off. The staff and tech were professional and checked the car over. They even topped off the oil (Mobil-1 0-40). Another plus to this LA area dealer is adequate parking. I have no affiliation with this dealer other than being satisfied with the service.

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