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Pacifico Ford

Philadelphia, PA

4.8
4,815 Reviews
Pacifico Auto Group has been serving Philadelphia for more than 100 years! Pacifico Ford is the only remaining original dealer in the Philadelphia Airport Auto Mall. In our current location since 1970. Whether you are looking for a new or used car we are here to help! All Roads Lead to Pacifico! Visit us on Facebook at www.facebook.com/pacificoautogroup & Instagram @Pacifico_Cars
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6701 Essington Avenue

Philadelphia, PA

19153

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Showing 4,815 reviews

November 19, 2019

I took my car to Pacifico Ford because my check engine light was on. Matt from service took care of me. He stayed in contact with me the whole time. As many times I went to Pacifico Ford for service, this More

by Ernie
Recommend Dealer
Yes
Employees Worked With
Matt McGuckin
Nov 21, 2019 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

November 14, 2019

Our experience with the dealership as a whole was limited since this is the first vehicle we have purchased from Pacifico. We are looking forward to utilizing your services to maintain our vehicle in the fu More

by RamonaPell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rocky De Gregorio, Mike Bernick
Nov 18, 2019 -

Pacifico Ford responded

Thanks for the review. We take our customer service very seriously, and we look forward to helping you in the future!

November 07, 2019

DO NOT DO BUSINESS WITH THESE PEOPLE. THEY'RE SERVICE DEPT. SUCKS AND THEY TREAT YOU LIKE CRAP. THEY CANT BE TRUSTED! NEVER! EVER AGAIN! More

by Don't worry about it
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Carlos Oterro
Nov 07, 2019 -

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

November 07, 2019

Honest and up front. Great service and quick to get everything taken care of. Rocky is good at what he does and led us seamlessly through the purchase of a great vehicle More

by Kds0904
Recommend Dealer
Yes
Employees Worked With
Rocky De Gregorio
Nov 08, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 06, 2019

As always Rocky has taken great care of my family and I. the process was made easy quick, and personable. There’s no other way to go about buying a car! More

by Wayne
Recommend Dealer
Yes
Employees Worked With
Bernard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge Agosto, Rocky De Gregorio
Nov 07, 2019 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

October 30, 2019

The ppl are amazing. From start to finish, each person was courteous and helpful throughout the whole process. I recommend Pacifico to any looking to buy a car. More

by Janell
Recommend Dealer
Yes
Employees Worked With
Bernard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Holmes
Nov 06, 2019 -

Pacifico Ford responded

Hi Janell, thanks for leaving us such a wonderful review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you once again for your kind words.

October 28, 2019

I normally dread the new car buying experience, but Rocky and the team at Pacifico made it a positive experience from beginning to end. Some of it was even fun! When it is time for my next car I will be goi More

by Pony
Recommend Dealer
Yes
Employees Worked With
Rocky De Gregorio, Gina Puggi-McDevitt
Nov 06, 2019 -

Pacifico Ford responded

Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

October 27, 2019

PAINLESS PURCHASE IN A FIDO-FRIENDLY SHOWROOM! As the owner of a service company I appreciate attention to detail and working with clients toward a mutual goal. Therefore, I cannot say enough abou More

by Capt. Andrea T.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Mellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gina Puggi-McDevitt, Stanley I Otto Jr
Nov 06, 2019 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again.

October 24, 2019

Dan and I return to Pacifico because of Jorge Agosto. We have know him for many years and appreciate is knowledge and expertise. You have a great representative for Pacifico in him. Never let him go!!!!!! More

by Raylene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Rauh, Gina Puggi-McDevitt, Stanley I Otto Jr, Nasir Harris
Oct 24, 2019 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 23, 2019

Pacifico is the best!! Pacifico overall really cares about your satisfaction. It shows in every aspect of the dealership. I turned in my lease in February and I leased a b More

by Kalitz4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mellon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Ferrill, Jorge Agosto, Gina Puggi-McDevitt, Stanley I Otto Jr
Oct 24, 2019 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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