My Review Of Pacifico Ford:
This was my first experience purchasing a new car. I spent several weeks researching different dealerships in the area, and knew I found the right place when I learned of Pacifico Ford. Their sales team was incredibly friendly, helpful, and went to great lengths to make sure I was comfortable throughout the sales process and nothing short of thrilled with my purchase experience. I appreciated that they sent me formal quotes or "pricing proposals" by e-mail before I even entered the dealership, so there was no confusion about what I was spending for the car, paperwork, taxes, etc. Everything was clear and upfront. Of the 5-6 other dealerships I was in communication, no other dealership was quite as professional as Pacifico. In some cases, I felt it was quite the contrary. I was also very compelled to buy at Pacifico because of their commitment to long-term customer relationships -- it's genuinely not just about the sale. Through the Pacifico For Life Program, I have a lifetime engine guarantee for my car (of course, as long as servicing is done at Pacifico), which was very important to me, free PA inspections for me and my family members, free car washes every time I get serviced at Pacifico, and every 4th oil change is free. It sincerely makes me feel that they are just as invested in the longevity of my car as I am. After my purchase, I've continued to have wonderful customer service experiences with Pacifico. Gabi in particular has been exceptional - taking my calls after hours when I had some trouble with the Sync software, directing my concerns to the service department and saving me the extra step. He's been absolutely fabulous. All in all, I would absolutely recommend Pacifico Ford.
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