Pacifico Mazda - Service Center

Joey helped me with the first 5k service on my CX5 and it was easily a 10/10 experience from start to finish. Wouldn't hesitate to come back for my next one even if it's a little ways away from where I'm loc was easily a 10/10 experience from start to finish. Wouldn't hesitate to come back for my next one even if it's a little ways away from where I'm located. I also really appreciated the service technician's (Oscar Castillo) informative video of how my car's looking. Overall, was a great experience and have no complaints - thank you! More

Jay the service manager always provides excellent and quality customer service with a smile. Jay gets you in and out in a desent amount of time and goes above and beyond if need be to make sure his custo quality customer service with a smile. Jay gets you in and out in a desent amount of time and goes above and beyond if need be to make sure his customer's get the best service possible. The dealership is great to make a purchase from and to have all your service needs performed and it's always clean. Thank you Jay for always being respectful and kind. 😊 More

I was able to get in and out very quickly. There is a very clean and quiet waiting area while your car is being serviced. My service advisor Joe is fantastic, kept me in the loop with the prog There is a very clean and quiet waiting area while your car is being serviced. My service advisor Joe is fantastic, kept me in the loop with the progress of my car and also assisted me with ordering Mats for my new vehicle More

Service department is friendly, efficient and honest. Especially Jay, who goes above and beyond. They greet you right away and offer a nice waiting area. Especially Jay, who goes above and beyond. They greet you right away and offer a nice waiting area. More

They only care about your business when you first buy a car. Every time I go to this dealership to get service there is always something wrong. I got work done on the belt and I hear a noise when I drive. car. Every time I go to this dealership to get service there is always something wrong. I got work done on the belt and I hear a noise when I drive. I’ve been there twice about the noise and they keep telling me it’s nothing. They literally wait until something gets damaged worst to tell you something is wrong. I miss the people that use to work there before , they actually cared. These new advisors are horrible. I will not be going back to get any service with this dealership anymore. More

Always friendly and professional. I have great piece of mind that my car is taken care of at Pacifico Mazda. Good prices as well I have great piece of mind that my car is taken care of at Pacifico Mazda. Good prices as well More

I do have to say it was expensive, but the service I got on my car was great!! Everyone I interacted with was super nice, and I love the service video feature so much. They arranged for Ubers for me both wa on my car was great!! Everyone I interacted with was super nice, and I love the service video feature so much. They arranged for Ubers for me both ways when I had to leave my car, and had a great texting feature so I could ask for updates. Great peace of mind, despite the price! More

Great service and quick. Highly recommend the service guys for the quick turn around. Will go back again. Highly recommend the service guys for the quick turn around. Will go back again. More

Customer was mistaken for someone else and unprofessional text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle text messaging after business hours was conducted. Customer was misheard multiple times by service representatives, and blamed for misuse of vehicle prior to diagnostic. Vehicle was not properly taken care of until last minute when management was involved. More

Very please with the service that I received today. Service manager was welcoming and helpful. Service manager was welcoming and helpful. More