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Packey Webb Ford

Downers Grove, IL

Overview
Reviews
Vehicles
4.5
271 Reviews
Call Dealership (630) 598-4700

1815 West Ogden Ave

Downers Grove, IL

60515

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Showing 271 reviews

March 20, 2024

Great salesperson and made the whole experience from start to finish very easy. Great dealership! More

by pjg111870
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Driver
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Helpful
February 29, 2024

Nick and the service team at Packey Webb always take care of me and my vehicle amazingly. I wouldn’t trust anyone else to work on my truck. More

by Juan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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February 27, 2024

Packey Webb is a great place to buy a car! Fast and friendly service! I would highly recommend. More

by katm3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Niketa Pettas
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Mar 03, 2024 -

Packey Webb Ford responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Helpful
February 26, 2024

I had a very good experience buying a Bronco Sport there recently. The salesman, Diego, and finance rep, Joe Storti, were both very nice and very helpful More

by jcallahan62
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Storti, Juan Diego Godinez
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Helpful
February 23, 2024

This dealership was very helpful and helped me with all my needs. Definitely recommend them! More

by bohlson6109
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernie Mateo, Eric Mateo
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Mar 02, 2024 -

Packey Webb Ford responded

Hi, we are happy we could make your experience a positive one! At Packey Webb Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
February 19, 2024

As always, Nick is as always the best Service Advisor ever. Always goes above and beyond to make sure his customers are always satisfied beyond expectations. This is such a rare quality and hard to today More

by Kevin T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Feb 25, 2024 -

Packey Webb Ford responded

Hello Kevin, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
February 14, 2024

Eric Finlon really helped me through the process of buying an electric vehicle. Answered all my questions, no matter how minute, and really kept the process smooth and fast. Never pushy in their approa More

by ryanz923
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Jim, Eric Finlon
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Feb 17, 2024 -

Packey Webb Ford responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
February 13, 2024

So far so good. I came over from another nearby dealership and it was a nightmare experience after buy my new Bronco. Change has come for my new fellow future new ca More

by Taylormadebody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Dennis
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Feb 16, 2024 -

Packey Webb Ford responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Feb 16, 2024 -

Taylormadebody responded

Consumers talk and share information from our experiences. As of late my personal experiences with Ford has caught me off guard. The CoVID crises has been the escape goat for many excuses in the service industry across the boarder. With Ford the protocols sounds great however what I’ve seen there is no accountability from the mechanic coming for the house or work not doing the job correctly to making excuses to way the dealerships don’t have courtesy vehicles to warranties that are not important to the dealers as much as it is to the new car buyers. Lastly the new car buyer gets plenty of emails to upgrade but the recommended items don’t fit the vehicle. It’ll will probably me my responsibility to ship back the items that don’t fit my car. I understand that lots of money is made through the service department. It would be nice if the consumer has an additional vehicle we should be rewarded for the convenience the dear ship has been given. Have have faith that Ford will step up on behalf of the consumer. Thank you

Helpful
February 12, 2024

Misael was very prompt and courteous answering my questions and providing me with the information I requested. He also made sure all the paperwork that could be completed prior to my arrival was don More

by ron.senger
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Misael Saldivar
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Feb 13, 2024 -

Packey Webb Ford responded

Hello, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Helpful
January 19, 2024

Excellent experience buying my new Ford Escape at Packey Webb Ford. Friendly, honest and knowledgeable sales team. Great experience. Highly recommend! More

by law8249
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Webb, owner/manager! , Charles Franz, Jack Webb
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