Packey Webb Ford

Over Promise, Under Deliver I have bought 2 brand new Fords in the last 4 years. Both times I have purchased an extended warranty program to cover maintainence and minor repairs I have bought 2 brand new Fords in the last 4 years. Both times I have purchased an extended warranty program to cover maintainence and minor repairs on my vehicles. With my older one, I was on my last covered visit and spoke with the service manager about what was going to be taken care of. He informed me that the brakes would be replace, and covered by my warranty. Pretty happy with this news I took it to Packey Webb to have the work done. Upone dropping of my car the service rep rudely told me that they would not be covering my brakes, and that he didn't believe what the other service rep had told me. It just so happens that this individual was off that day. So, after hours of sitting around arguing, I had to settle for just a basic maintainence stop. Just another example of a shady dealership. More

Our experience in looking for and purchasing our car was handled in a 5 star manner. Our sales person Charles Franz and "his team" were courteous, knowledgeable, professional and friendly. I hope they kee handled in a 5 star manner. Our sales person Charles Franz and "his team" were courteous, knowledgeable, professional and friendly. I hope they keep up the "Great" work. More

Packey Webb Ford is the best in service and sales, the service team is very considerate of your time. I will not take our car to another dealership! Our family has been dealing with them for over ten year service team is very considerate of your time. I will not take our car to another dealership! Our family has been dealing with them for over ten years. More

Great delivery! I was taken good care of the minute I walked in the door. It took days and patience to find the car I wanted but it was Perfect!!! They really went out of their way to satisfy this cust walked in the door. It took days and patience to find the car I wanted but it was Perfect!!! They really went out of their way to satisfy this customer. More

Packey Webb Ford tried to steal the $500.00 deposit for a car NOT delivered. They lied about having the car I wanted. They told me it was on their lot and all I had to do was come down and get it. When I car NOT delivered. They lied about having the car I wanted. They told me it was on their lot and all I had to do was come down and get it. When I arrived, the car was not there, and they said, they could get it because it was at another dealer and it would not be a problem. I was told all I had to do was put down $500.00 cash and that would show good faith on my part and they would have the car on their lot in a couple of days. They could not get the car it somehow went away and they could not find it. I had to show them I was very willing to go to court and then with great fuss and grumbling and berating, then I got my money back. More

We dealt with Adbul personally and our experience was great! He was very attentive and pleasant to work with. He made our experience less stressful. I would definitely recommend Packey Webb and Adbul to great! He was very attentive and pleasant to work with. He made our experience less stressful. I would definitely recommend Packey Webb and Adbul to our family and friends. More

Joey and Abdul were really nice and answered all the questions I had. They were not pushy at all, and were patient throughout all my visits. I had 3-4 test drives, and they were all OK with no complaint questions I had. They were not pushy at all, and were patient throughout all my visits. I had 3-4 test drives, and they were all OK with no complaints, not trying to force me to buy. Instead, they were just giving me the facts and letting me take my time to decide. The follow ups were really nice (frequent, but not too frequent to make it annoying). The service here is also really good, and I would definitely recommend, both the sales and the service areas of this dealer More

I was shopping for a new Focus. Among the dealers in my area, they had the best price and a great selection in stock. Convenient location just off 355. The financing was easy and the sales guy was great area, they had the best price and a great selection in stock. Convenient location just off 355. The financing was easy and the sales guy was great to work with and very patient showing me how to work the new technology in the car. More

I bought a new Escape for my daughter. I had experienced issues at other dealers so we thought we'd try Packey Webb. Our experience there with Mike S. was excellent. He couldn't have been nicer. Came in on issues at other dealers so we thought we'd try Packey Webb. Our experience there with Mike S. was excellent. He couldn't have been nicer. Came in on his vacation day to accommodate my schedule and stayed late in order to finalize the deal. Mike is a professional. He is enthusiastic. He is accommodating. I would buy another Ford from him without any hesitation. More

I would never buy another car from Packey Webb again. I was looking for a small suv for my 17 year old daughter to get to work and college. Decided to look at a dealer and spend a little more money than I was looking for a small suv for my 17 year old daughter to get to work and college. Decided to look at a dealer and spend a little more money than I wanted so I could get a more dependable car for her. Bought a 2005 Ford Escape on Saturday. My daughter drove it twice and only owned it for 3 days when it decided to break down and leave her stranded. We brought it back to the dealer to have them look at it. They knew we only had it for 3 days and didn't want to cut us a break on the repairs. They ended up only charging us for the part and not the labor. $1300.00 for a part really? Talked to the used car manager and the service department manager and we were told that there was nothing else they could do for us. I feel that they sold us an suv that was ready to break and that they should have fixed it for free. Even if they would have offered to pay for half of the part I would have been satisfied. If you buy an suv from a dealer that they said they checked out and did some repairs on it.......you would think that it would last more than 3 days! More