This is the second Audi I've bought from Palisades Audi. The first, in 2010, was a very good transaction. This time I bought a 2014 Audi A4 Premium Plus on December 31st from John Russo. At delivery on January 2nd, I noticed some paint chips along the hood and around the grill of the car. John said no problem, I'll look into it and you can bring in the car in the next week or two to get that touched up. I also asked about getting the Sirius free trial turned on which he said he would do. I finally asked him if the steering wheel could be swapped out for the three-spoke sport variant (I'd pay of course) and he was going to look into it with service. All this was going to be wrapped up within a couple of weeks. It's now more than three months later.
I don't really care about the Sirius or steering wheel, to be honest - not worth the hassle at this point. However, it's inexcusable on the paint chip issue. Despite several calls and emails, he either promises to look into it or doesn't respond. More recently, he's not responding, nor is the General Manager. This really reflects poorly on the dealership. I wouldn't buy another car from Palisades Audi. They sell you a car and turn their back on you the minute you drive off the lot.
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