Palisades Mazda - Service Center

Brittany in service was attentive and timely. Kira in scheduling was helpful. The follow-up is greatly appreciated. Thank you Brittany! Kira in scheduling was helpful. The follow-up is greatly appreciated. Thank you Brittany! More

Both sales and service teams are squared away. I would buy another car from them and have it serviced there. I would buy another car from them and have it serviced there. More

The service was fine. The service advisor Brittany was very nice and informative. However, despite Brittany’s efforts, it too much more then 30 minutes for me to get my ca The service advisor Brittany was very nice and informative. However, despite Brittany’s efforts, it too much more then 30 minutes for me to get my car after service was done. The value of my lost time exceeded the cost the oil change would have cost at Jiffy Lube More

Brittany at palisades Mazda is the best service advisor. Very nice and professional and knowledgeable. Very nice and professional and knowledgeable. More

Please do not buy a CX90 from Palisades Mazda. They do not have enough technicians trained in this model to properly fix it. I've been told they only have one tech who is trained to handle this mo They do not have enough technicians trained in this model to properly fix it. I've been told they only have one tech who is trained to handle this model and they were not forthcoming about that information until they had our car for over two weeks. Our brand new CX90 (6,000 miles) had its engine light come on February 3rd. We called to have it looked at and they would not give us an appointment until Feb. 10th. By 2/12 we were told it needed a VVT motor and they needed to order the part. We asked for a loaner car and we were told we were on a waiting list. 2/17 the part arrives and we were told we would have the car back in a few days. We did not hear for 5 days. I called the service office several times and no one would pick up. I went there on 2/21 in person just to speak to someone about the car and was told that day that they did not have anyone on staff who could fix it. I demanded a loaner car and only then did I magically get one, 30 minute later. On 2/26 they text us to say they are sending our car to White Plains Mazda so their techs can fix. it. We then get no updates of any substance for days. We have texted with our assigned tech at Palisades twice this week and each time we were told we would hear an update by the afternoon, no word all. Today 3/4 I called for the general manager. His mailbox its full and I am unable to leave a message. When I called the service department they could not tell me the address or the number of the White Plains Mazda dealership. That should be pretty simple information to share. This has been a terrible experience. They have had our brand new car for close to month. It just about feels as though they have stolen it. I cannot believe no one has reached out to us to apologize and try to communicate better. I deeply regret buying a Mazda. More

The oil change was fine everything was done well but how come they didn’t give the car a wash. I thought that was part of the service. come they didn’t give the car a wash. I thought that was part of the service. More

Very poor experience. They don't pick up the phone to answer how many service checks are included after purchasing a new vehicle and when asked when are the service consul They don't pick up the phone to answer how many service checks are included after purchasing a new vehicle and when asked when are the service consultants available they answer with I don't know leave a voicemail and someone will call you back. Also, I bought key warranty because they sell you all the bells and whistles and when I asked them for a new key they said that they can't find my information in the system even though I have the proof. Their customer service is really bad. I will never buy from them again. They fooled me once. More

Knowledgeable, courteous, transparent. You know the cost before you get started. Friendly service with a smile You know the cost before you get started. Friendly service with a smile More

Kathy and Jamie were very professional and kept in the loop as to the ETA of my car’s service loop as to the ETA of my car’s service More

WORSTT Service department ever poor communication ,rude don’t waste your time going there Mazda palisade !! don’t waste your time going there Mazda palisade !! More