Palisades Mazda - Service Center

went in for a recall, and to have the temperature spot reap I went in for a recall, and asked them (while the car was there)to look at the fact that the temperature stopped appearing a long time ago on the das I went in for a recall, and asked them (while the car was there)to look at the fact that the temperature stopped appearing a long time ago on the dashboard , (brought it in for something over a year ago, and the mechanic said he was dumbfounded, and he'd check it out and get back to me) Got a loaner car, on a monday. Monday eve, Robin called to say that the car was ready, and they NEEDED the loaner car back ASAP....(they open at 7;30 am), i got there at 9:15...she said they needed to check it out and it would take 5 minutes....then, 40 minutes later she told me to keep the loaner car, because the repair they did , didnt work! I also complained that this should be COVERED, since when I initially brought it in, it WAS under warrantee....but they said it was not covered and it would cost about $200. 3 days passed with NO communication,.,,I called friday morning at 9:30. Driving around in a loaner car, Volvo 2008, with a big scrape on the front fender, (with the sunvisor GONE in front of the driver seat and a Baby bottle in the back seat!!!)....Robin said the car would be ready at 11. I asked if she was planning on CALLING me to let me know. her answer was that she didn't have the paperwork in front of her!! BUT SHE KNEW WHEN I CALLED IT WOULD BE READY AT 11?? She was so nasty and rude.Should noT be working in customer service for sure. When i returned to get the car, I spoke with the manager and he explained that it was a WAY bigger problem than they had anticipated, had to CALL MAZDA many times and it was a wiring problem...and that they weren't going to chage me for all the hours,,and for giving me a loaner car...so it still cost me over $200...to get the temperature re appear on the dashboard TOTALLY horroble experience ! I would NEVER recommend them to anyone ! More

Worst experience possible I needed to replace the headlight in my 2010 Mazda. I had just purchased it 3 months ago as a certified, pre-owned vehicle. I went to Auto Zone to b I needed to replace the headlight in my 2010 Mazda. I had just purchased it 3 months ago as a certified, pre-owned vehicle. I went to Auto Zone to buy the headlight but the employee there was unable to put it in. I then called Palisades Mazda and asked how much it would be to put the headlight in my car. I told Robin Lobel, the service adviser, that I had a 2010 Mazda 6 itouring. She said it would be $10.00 plus the price of the bulb, which was about $30. I said fine and made an appointment. I got there at 12:00 on Saturday. I sat down to wait and after about half an hour Robin came out and told me that she had misquoted me on the price. It turns out, she said, that the entire front end of my car would have to be removed in order to replace the bulb (who makes a car like that anyway? And how could it be that no one, including the mechanics, knew this until they actually started working on my car?) She went on to say that, since they had quoted me a price of $40, they had no choice but to honor that price. She seemed very unhappy about it. I asked how much I would be charged the next time one of my headlights went out, and she replied that it would be a per hour charge, however long it took to change it. I asked the hourly rate and was told $116 an hour, plus tax. Well, it took them 2 hours to change that bulb. So they intend to charge me $232 next time, plus $30 for the bulb, for a total of $262. I wonder how Mazda corporate would feel about that--I think I should let them know. When I told my husband about this he said it was outrageous, that there was a set fee for that type of service and $262 to change a headlight is a crime. I agree. Anyway, after 2 hours Robin came out and said my car was ready, did I want to have it washed free of charge, and I said sure. After 20 minutes she came out again and said there was a problem with my car. At this point a guy came out (he turned out to be the service manager, though he never introduced himself) and took me out to my car. He showed me a large bubble on my tire and said it was dangerous to drive the car like that, the tire would have to be replaced. He then went on to say since it was impossible to tell if the bubble occurred when I was driving or on their lot, that he would replace the tire free of charge. He said they would put the spare on my car and that my tire would be there on Monday. This seemed very reasonable to me. The spare ended up being a donut that was half the size of my other tires. I was concerned about driving around on it until Monday, but he assured me it was perfectly safe. When I got home I looked at the back of my bill. They had done an inspection of my car, including the tires, and had indicated that all four tires were in good shape, with no damage. So evidently my tires were just fine when I drove in there, the damage occurred when they were working on it, and the service manager pretended it most likely happened when I hit a pothole, before I got there. I had caught him in an out-and-lie. Something else to bring up with Mazda corporate, I suppose. I called Palisades Mazda on Monday to see if my tire was ready and got Robin Lobel on the phone. She informed me that my tires were no longer being manufactured and they would not be able to get me a tire until at least Thursday. So now I would have to ride around on a donut for another three days, probably damaging my other three tires in the process. She then went on to say since the tire was discontinued, it was going to cost them a lot of money to buy one ( is there some reason I should care about this? They had damaged my tire in the first place). She could not have been more snippy if she tried; I ended up hanging up on her. I did end up getting my tire on Thursday, but, my God! Could anything else have gone wrong in that place? I hate to think about them working on a major component, like an engine. At no point did they seem like they knew what they were doing and they could not have been more disorganized. And there was no excuse for how rude that woman was. I would try to avoid going back there at all costs, but they're the only Mazda dealer in Rockland. More

JASON TUMINARO - SERVICE MANAGER REALLY WENT OUT OF HIS WAY TO ACCOMMODATE US IN COMPLETELY CHECKING OUT OUR CX9. ALSO HE GAVE US GREAT INFORMATION ON THE 2014 MODELS WHEN WE TOLD HIM THAT WE ARE INTEREST WAY TO ACCOMMODATE US IN COMPLETELY CHECKING OUT OUR CX9. ALSO HE GAVE US GREAT INFORMATION ON THE 2014 MODELS WHEN WE TOLD HIM THAT WE ARE INTERESTED WHEN OUR LEASE IS UP - TO PURCHASE THE NEW CX5 AND BUY AN LEASE A NEW CX9. More

Sal and Jason were: -friendly -knowledgeable Sal and Jason were: -friendly -knowledgeable -communicative and always available for questions They went out of there way to make it a Sal and Jason were: -friendly -knowledgeable -communicative and always available for questions They went out of there way to make it a pleasant experience. They paid attention to everything I said and followed up on everything. More

When making an appointment, found representative helpful and courteous. Upon appearing at scheduled appointment, greeted and acknowledged by the receptionist. Sal, the Mazda representative in the service de and courteous. Upon appearing at scheduled appointment, greeted and acknowledged by the receptionist. Sal, the Mazda representative in the service department, will help and advise on service needs. He has always gone above and beyond each time I have come or called. He is definitely a credit to the dealership and the Mazda company as well. More

Timely service with customer oriented treatment. Always courteous and there is no other place I would trust to maintain my Mazda3. My car is already 9 months old with almost 17,000 miles on it and still is courteous and there is no other place I would trust to maintain my Mazda3. My car is already 9 months old with almost 17,000 miles on it and still is an enjoyable driving experience. More

I have never been disappointed with their service. The guys are well informed about their products and everyone from the manager to the car detailer are super nice to you. I have tried to tip them a coupl guys are well informed about their products and everyone from the manager to the car detailer are super nice to you. I have tried to tip them a couple of times but they don't accept tips. More

Excellent service from start to finish. Friendly reception in Service Dept. Comfortable waiting area. Prompt. Courteous, clean, and highly recommended. Online and mailing list coupons also offered a reception in Service Dept. Comfortable waiting area. Prompt. Courteous, clean, and highly recommended. Online and mailing list coupons also offered and always arrive at the right time. I trust my car with them and know I will get it back without a problem...Will continue to visit them...cant go wrong. More

Service was great and efficient. Although I agreed to have my air and cabin filters changed, I was surprised about the pricing. $109 is quite a lot to spend, especially when these parts run for about $2 have my air and cabin filters changed, I was surprised about the pricing. $109 is quite a lot to spend, especially when these parts run for about $20 or less. However, it was convenient for me to just have the service done there, as opposed to waiting around for my father to change it for me, especially in the weather we have been having. Chris Kinder sold me my Mazda 3, and it was a pleasure to say hello to him as well. The staff at Mazda Palisades is always courteous and extremely friendly! More

I originally purchased my Mazda in Stamford, CT at Riley Mazda and was very dissatisfied with everything about them. I began asking around for recommendations on other dealerships and was advised to go to P Mazda and was very dissatisfied with everything about them. I began asking around for recommendations on other dealerships and was advised to go to Pallisades Mazda by a friend. I have never been so pleased with the level of service I received. They took the time to listen and help diagnose potential problems with my car and were very efficient in conducting the work and sending me on my way knowing I had been taken care of and am a happy customer. I will continue to go there as long as I have my Mazda. More