Palisades Mazda - Service Center

Found the defect quickly and fixed promptly. Showed video. Kept informed about progress of repair. Showed video. Kept informed about progress of repair. More

Received my car back in the allotted time. This is the first time I used the service dept. very satisfied This is the first time I used the service dept. very satisfied More

Ever since I leased my 2017 CX-5 I have had nothing but great experiences bringing my vehicle in for it’s routinely maintenance. Kathy, John and the whole crew have been nothing but helpful and professiona great experiences bringing my vehicle in for it’s routinely maintenance. Kathy, John and the whole crew have been nothing but helpful and professional. I have had nothing but positive experiences here and my mind is at ease knowing they will take care of me every time I go in!! More

The worst dealership I’ve ever been to, I brought my car into these guys and the communication I had with the service advisors was terrible , they waisted my time and money. I gave them my problem and issue into these guys and the communication I had with the service advisors was terrible , they waisted my time and money. I gave them my problem and issue and they completely ignore it and made me buy parts that had nothing to do with my issue on my car , I was told to pick up my car because the issue was fixed and the next day I was left stranded in the cold because my car had the same issue , when I tried to contact the service manager he refused to answer my phone calls , so I reached out to the general manager and he proceeded to give me the run around until I had to personally visit him and when I finally got both the service manager and the general manager into the same room they both said it was my fault because they couldn’t fix the problem which was as simple as removing an alarm system. They told me they had a 15 year electrical technician on my car but how is it that he wasn’t able to figure out how to disable an alarm system , meanwhile I had to figure out how to take it out myself 390$ dollars down the line after then ripped me off for my money and refused to give it back. I’ve never been to a dealership and dealt with this amount of unprofessionalism before, both service manager and GM were trying to argue with me and discredit my knowledge. The reason I brought my car to Mazda is because I wanted to let professionals work on my car and it was a waiste of time More

Mr. Ed Grayon Actually went to service that particular day as I was having an issue with using my iPhone for navigation. Was informed there would be a 45 minute wa Actually went to service that particular day as I was having an issue with using my iPhone for navigation. Was informed there would be a 45 minute wait, so decided to see if one of the sales consultants could help me... and that is how I came to meet Ed Grayon. He is not like any car salesperson I have ever dealt with. He is low pressure but knows his products well and really tries to understand what you are interested in so you will leave with a car you are genuinely happy with. He is all about the customer relationship and making (and keeping!) long-term clients/customers. This was my first car with anything like the Infotainment system and I'd had Mazda Service update the software a few times. I had noticed several streets were not displaying in Navigation and Service just said that they probably hadn't updated their map data. Enter Ed Grayon! First he asked whether I used the MyMazda app. I said I had installed it but never really used it. Well, Ed walked me through setting up my account and then proceeded to go over just a sampling of all the useful features. He went on to explain that the map data was in fact ~not~ part of the Infotainment system updates, that there was actually a separate SD card that stores the map data. I'd only been driving my car for 4 years and had no idea! Again, he walked me through how to update the map data. I went home and updated the SD card as Ed had explained and was pleased to start seeing all these missing streets - it turned out my 2015 car had the original map data which dated back to 2013! Bottom line is I have had a really informative experience with Ed. I am interested in the Mazda3 2019 redesign and will be returning to the dealership when it comes out. I will give you one guess which particular sales consultant I will specifically request to see... More

Terrific Service Department Had to bring my CX9 for an airbag recall and also had them perform an oil change. Kathy and John made the whole experience effortless - both professi Had to bring my CX9 for an airbag recall and also had them perform an oil change. Kathy and John made the whole experience effortless - both professionals that give you personal attention from start to finish. They are true assets of Palisades Mazda!! More