Palmetto Ford Lincoln - Service Center

August 4th I came to Palmetto Ford service in the early morning to get a new key for my car instead of the one I lost. The car was towed to them on the previous Sunday evening (08/03). Gregory Engert, the morning to get a new key for my car instead of the one I lost. The car was towed to them on the previous Sunday evening (08/03). Gregory Engert, the service advisor, told me that the key should be programmed in order to be used, so the car must be towed to their service garage (first it was towed to Ford dealership main entrance, because Sundays service parking lot is closed) for making that programming. Greg helped me to call for a local towing company (at 9:30am), adding that I will need to pay for the towing service. I agreed with that because he told me that the car has to be towed to them in order to make a new key. Once the towing truck arrived (11:00am) and the car was towed to the garage entrance (11:30am), just before bringing my car down from the truck, they tried to start the engine with the new key they already produced while waiting for the towing truck. And guess what, the key fit and the engine ran! With that said, they did not even needed the car being physically presented at their garage, and helped me to make a new key without it (they knew the key code, it was enough to make a key). My question "Why did we request a towing service and I was told to pay for it $125 by myself, if there was no need to request it at all?" I addressed to their service lane manager Jim Moody. Jim seemed to understand the situation, but he had to ask for another (higher) service manager in order to request the reimbursement for that towing fee ($125). That manager did not agree to pay for the towing because I agreed to pay for it (of course I had to agree, because they did not even want to try to check, if it would be possible to make a key without the car!), and because in fact they made the key (and I paid for it of course!), so it was no sense for him to refund $125 to me. Their manager did not think his service advisor has any problem, he did not want to listen and to understand, that because of his advisor I lost my money, and it could be avoidable. He only thought about himself and protecting his people without thinking of their customers. Absolutely non client-oriented assistance, trash service! More

Great customer service thanks to Jim Moody. I had a powertrain fault warning and when I called Jim he told me to bring it right in. After checking out my car it showed a broken piece on the AW I had a powertrain fault warning and when I called Jim he told me to bring it right in. After checking out my car it showed a broken piece on the AWD motor. Jim placed an Emergency Order in for the part and kept me updated multiple times on a daily basis with the progress of the part's arrival and when it came in, it was immediately repaired. I don't think that I have ever met a customer service person as nice as Jim. More

We have purchased 4 vehicles through this dealership and from beginning to end their service is superb. Everyone is courteous, helpful and professional. We will continue to use Palmetto Ford for all of our from beginning to end their service is superb. Everyone is courteous, helpful and professional. We will continue to use Palmetto Ford for all of our automotive needs! Keep up the GREAT work! More

They do fine with the basics but they tried to scam me twice. Car's AC was loud when I picked it up, so when I got home, I found the blower had debris in it and I didn't buy his 4 tps sensors for $1000 s twice. Car's AC was loud when I picked it up, so when I got home, I found the blower had debris in it and I didn't buy his 4 tps sensors for $1000 so I left with 3 bad sensors instead of the 1 bad sensor I asked to be changed. They changed the fluid on a transmission that didn't even have 10,000 miles on it yet as well. All I asked for was a tune up and replace 1 TPS sensor and I do have pictures to support my statement. More

I regret that I have to report a terrible experience with the Palmetto Service department. my wife has a 2013 C-Max purchased from Palmetto. It has developed a warning light for the brake system and the lif the Palmetto Service department. my wife has a 2013 C-Max purchased from Palmetto. It has developed a warning light for the brake system and the liftgate has ceased to function. After a $500 bill for "diagnostics" I was told that I have to pay for the parts before they would order them. I reluctantly agreed to that, but now after 3 weeks of almost daily calling to Allen Oltmann, I have yet to receive a return call with the name of who I need to pay. The service department in general is chaotic and not welcoming. I wonder if the dealer is financially unsound that they don't stock parts and require payment before ordering--does Ford not extend them credit? this is an expensive repair and I am considering replacing my C-Max with a new Escape, but that looks unlikely as a purchase from Palmetto. Ken Fonville More

I was traveling on vacation and had a problem with my car, which obviously can be stressful. I called Palmetto Ford Lincoln and spoke to their service dispatcher J Moody. What a friendly and understandi car, which obviously can be stressful. I called Palmetto Ford Lincoln and spoke to their service dispatcher J Moody. What a friendly and understanding attitude he displayed. My car was taken into the shop and diagnosed and kept at the dealership overnight because they had to order a part. Mr. Moody arranged for transportation for me to my AB&B for the night and back to the dealership the next morning after the car was repaired. The shop not only repaired my car but performed service on a recall I had hoped to have done when I got home - and if that weren't enough he gave my car a quick wash before I arrived to pick it up. The repair cost was fair too. If I didn't live in another state I would be doing regular business with Mr Moody and the staff of Palmetto Ford Lincoln. It was an outstanding experience with compassionate people. They get my highest recommendation for superior customer service. More

I have only driven Fords for 35 years. I have worked with this dealership for months to get my screen to stop showing reverse when I am driving forward or black out completely. They kept I have worked with this dealership for months to get my screen to stop showing reverse when I am driving forward or black out completely. They kept my car for weeks, charged me $250 even though I have warranties, recall notices, and service plans which should cover it. My car is still not fixed. More

I have driven Fords for 35 years and never had such a bad experience as I did with Mr. Bob pace today in the service department at Palmetto Ford. I eventually overpaid for service, walked to the car that th experience as I did with Mr. Bob pace today in the service department at Palmetto Ford. I eventually overpaid for service, walked to the car that they didn’t bother to deliver to the service counter. Found my car under trees and filthy, but what was worse was that Bob accused me of lying when I explained that my car had in the last four months spent five weeks in the body shop where I had asked for my screen to be fixed before I had to bring it back for another entire week. He was not concerned with hearing the truth, inadequate at explaining the situation disrespectful, lazy, and ineffective. I have a very bad back, so I sit rather than stand and instead of speaking to me like a human, he barked at me from the service counter. My father had a career with Ford requiring me to grow up in 18 different homes due to transfers I’ve met thousands of excellent for employees. None of them are like Bob pace. More

I have driven many cars in my lifetime and visited many dealerships, but I have never received such extraordinary service as I have at Palmetto Ford Lincoln, all because of Jim Moody, the Service Dispatche dealerships, but I have never received such extraordinary service as I have at Palmetto Ford Lincoln, all because of Jim Moody, the Service Dispatcher. Jim's attentiveness to me and insistent help in getting the car issues resolved are unusual from my experience. He goes out of his way to assist me and get me back on the road as quickly as he can. Jim demonstrates the best in business and I am sure his team recognizes this and hopefully tries to exemplify it themselves as they work with customers. Jim is a bright STAR in this service department and makes customers feel valued. He certainly makes me feel valued and want to continue driving Lincolns. Thank you, Jim, for caring. John Witty More

Kelvin initially sold me my Ford F250 last year and he was excellent to work with. I would definitely purchase another car from him Also, Jim Moody and Allen Oltmann have taken care of my service needs was excellent to work with. I would definitely purchase another car from him Also, Jim Moody and Allen Oltmann have taken care of my service needs and have treated me like a VIP. I'm very thankful for all of their attention and hard work. More