Paolozzi's Mazda

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Paolozzi's Mazda:
The service at this dealership is top shelf. The service contract company was giving me a hard time about covering my warrantied service problems. Paolozzi's Mazda in Marcy bent over backwards to make the company honor their part of the contract. They could have left it up to me to argue it out with the company but they did not. They stepped in and did the right thing. I bought my car new from this dealership and I will buy my next new car from this dealership (thanks to outstanding service!).

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Paolozzi's Mazda:
I went to buy a new car, I knew exactly what I wanted. They had what I wanted and we negotiated a price. I signed the contract and left the deposit while they brought the car from another dealer. I get a call the next morning saying the car was now unavailable since it had been sold to someone else already. Instead of trying to find something comparable and meet their contract, they said I would have to pay more and settle for less extras on the same car (I would no longer get satelite radio, a $400 extra). This other car had something else I didn't want, but I would have to pay for it anyway. Awful awful customer service, I would never do business with them, or recommend you to do so. Needless to say, I went somewhere else. I still don't have the car.

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