About Papa's Dodge Chrysler Jeep
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Papa's Dodge Chrysler Jeep has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About Papa's Dodge Chrysler Jeep
Hi and thank you for taking a moment to learn more about us. Papa's is proud that for the second year in a row, 2010 and 2011 we are the #1 Volume New and Certified pre-owned used Chrysler, Dodge, Jeep, Ram dealer in Connecticut. Not just the Hartford area but the entire state of CT. Others make claims but ours is according to Chrysler and we are willing to share the documentation. If other dealers are making up claims what else are they making up?? There is a reason we have more then 100 positive reviews.
GioscioKurtz
5/22/2012 3:43:58 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jeff Juaire,
Carl Lepack
My Review of Papa's Dodge Chrysler Jeep:
Carl was very nice to work with and made our experience at Papa's Dodge very pleasant and am looking forward to our next vehicle purchase for our son soon!
Thank you!
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dyoung2288
5/21/2012 11:05:14 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Dan Arsenault,
Ed Koziol
My Review of Papa's Dodge Chrysler Jeep:
Both Dan and Ed were great to deal with. Ed provided me with my options, was efficient, answered all of my questions, and offered none of the negative pressure that I have seen from other dealers. Dan was the perfect salesman. He was extremely knowledgeable about his product, my Jeep Wrangler Unlimited, he answered all of my questions, gave me a fair price and helped me decide what I wanted. He then was extremely responsive to all of my follow up questions. I cannot imagine a better buying experience from start to finish. Thank you.
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/21/2012 11:28:39 AM
Dan Young, Thank you for the kind words. We know that you have lots of options when it comes to purchasing a vehicle so we prefer to let you buy it as opposed to pressuring you. We are glad we answered all your questions but if you should have any others please feel free to contact us. We will be contacting you soon with an invitation to attend your first Jeep Wrangler Rally. These are really fun events and we look forward to seeing you there. I will be sure to share this with Dan Arsanault and Ed Koziol. Thanks, Dom Papa
popalda
5/15/2012 7:04:05 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Matt Campagna,
Garry Cwilka,
Augie De La Noval,
Ed Koziol,
Bill Reudgen
My Review of Papa's Dodge Chrysler Jeep:
We’d like to thank everyone especially Matt and Garry for helping us go through the process of purchasing our 4th Jeep from Papa’s. We bought our first Jeep in 1995 and and we still see some of the same faces at Papas.
When my wife and I arrived at our scheduled appointment with Gary, we were surprised to be greeted by Matt (Sales Manager). After introducing himself and making us feel comfortable, Matt sat with us and explained in detail exactly what to expect concerning pricing and making sure we understood the process totally. My wife and I thought this was above and beyond the duties of your everyday Sales Manager which in most cases is someone in a dark room that makes all the decisions but no one ever sees.
Gary (Sales Associate), then eased us through the process of purchasing our new Jeep with absolutely no pressure and also made sure all of our questions were answered. We purchased our new Jeep that same day.
When our new vehicle came in, Gary was there to go over in detail inside and out all of the new features of our 2012 Jeep. Thank you again Gary!
Bill Reudgen (Sales Associate) also went out of his way to help get our cell phones connected with Uconnect. Thanks for spending time with us Bill...you are definitely the guy to see with any technical questions.
All of Papa’s staff are honest and knowledgeable. We can’t thank everyone enough for our great experience.
Of course the most important thing is my wife is loving her new Jeep and is getting compliments daily...the Brilliant Black Crystal Pearl Coat is definitely an eye catcher.
Thanks again to all the staff at Papa’s not forgetting Augie De La Noval in the service department. Augi wrote my first service order in 1995 and knows first hand how much care I give all my vehicles. Augie was very much part of why I got top value for my trade in. There is no one more knowledgeable and more trustworthy than Augie. Augie has always played a big role in why I will do business with Papa’s now and in the future. Thanks for the great service Augie!
Dennis and Sandy Popalardo
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/21/2012 11:24:34 AM
Dennis and Sandy, Thank you for your loyalty. We love when our customers are loyal and also when our employees are. As you noted you see many of the same faces. We actually have an employee who has been with us for 44 years and the record is 50 years. We are sure it is not just the Jeep that gets Sandy all those compliments. I will be sure to share this with Garry Cwikla, Bill Reudgen and Matt Campagna. Thank you, Dom Papa
Woltajr
5/15/2012 10:49:56 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Frank Montoni
My Review of Papa's Dodge Chrysler Jeep:
We as a company were VERY impressed with the level of customer satisfaction provided by this dealership and spacifically Frank ! He helped us with every level of the purchase including the installation of the options we had requested and delivering the vehicle to us...ready to go ! We are small group out here and this was Truly Appreciated !!! Thanks for everything Frank !!!
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/16/2012 12:24:37 PM
Hello and thank you for your kind review. Being a small business ourselves we realize the value of time and are glad we were able to get everything on your new Commercial Vehicle up Fitted and delivered to you in a timely manner. I will be sure to share this with Frank Montoni. Thank you for choosing us, Dom Papa
groll72@sbcglobal.net
5/14/2012 1:01:46 PM
Overall Score: 4.8
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Matt Campagna,
Garry Cwilka,
Bill Reudgen
My Review of Papa's Dodge Chrysler Jeep:
We had a very good experience at Papas. The delaership itself felt like a little quant town!! If a saleman was not available eveyone helped eachother out so no-one had to wait. we bought 2 cars,..a used one and a brand new one and I feel the price given was very reasonable. We had a great experience and would highly recommend Bill,..Garry,..mathh and Papa's to anyone looking to purchase a vehicle.
thank you!!
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/15/2012 10:28:25 AM
Candice, Thank you for the kind words. We love the way the salespeople work together and treat each other the same as they treat the customer. Unlike some places where it's all about themselves we are proud of our salespeople who make it all about the customer. Thanks, Dom Papa
Response from: Papa's Dodge Chrysler Jeep
Added: 5/15/2012 10:33:03 AM
By the way I will be certain to share this with Garry Cwickla and Bill Reudgen
grayrd
5/9/2012 8:48:34 PM
Overall Score: 4.8
Reason for Visit: Sales (Used)
I recommend this dealer: Yes
Employee(s) Dealt With: Mark Greenblatt,
Ed Koziol,
Bill Reudgen
My Review of Papa's Dodge Chrysler Jeep:
This is the second vehicle I have purchased from Bill and from Papa Dodge. As can be assumed as a returning customer I have been pleased with both the sales and service I have received at Papa Dodge. Bill is a pleasure to work with and no pressure!
I walked in test drove the car, negotiated a price and trade in value then drove out with my new R/T.
Thanks Bill and everyone at Papas Dodge as before you will see me back for my services
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/10/2012 11:06:06 AM
Bob, Thank you for the kind words. That Black on Black Challenger trade in of yours was so nicely kept it made our job easy. Thank you for the repeat business. I will be sure to share this with Bill Reudgen. Thanks, Dom Papa
Crusher1965
5/9/2012 11:26:17 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Zaneta Boryka,
Jeff Juaire
My Review of Papa's Dodge Chrysler Jeep:
Both Zaneta and Jeff where a pleasure to work with. I felt very comfortable which is unusual when buying a new car. No hidden fees or gimicks just pure customer service.
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/10/2012 11:02:45 AM
Hello and thank you for the kind words. We don't really like to hide anything! It just makes it so much better for everyone to be completely transparent. Glad you were comfortable. I will certainly share this with Zaneta Boryka and Jeff Juaire. Thanks, Dom Papa
MikeDono
5/7/2012 8:53:49 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Service Dept,
Mark Greenblatt,
Ed Koziol,
Carl Lepack,
Dept Parts
My Review of Papa's Dodge Chrysler Jeep:
Very nice people, beautiful showroom, competitive offer & reasonable trade-in. I am very pleased with my vehicle and my accessory upgrade was promptly installed...I couldn't be happier. I would definitely recommend Papa's.
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/9/2012 10:28:15 AM
Hi Mike, Thanks for the kind words. Glad you liked the Trade in offer. We really find it so much nicer to give people what their trade is worth and not play games. The accessory upgrades really looked great, good choices. I know the guys in parts and service had a lot of fun outfitting your vehicle. Dom Papa
mike1409
5/6/2012 5:27:16 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Jeromy Berman,
Mark Greenblatt,
Jeff Juaire
My Review of Papa's Dodge Chrysler Jeep:
I Cant believe i drove 2 hours for a car, but it ended up well worth the trip, everyone was fantastic, Jeremy who is so knowledgable and helpful and put up with a lot of questions, to Mark the Sales Manager to Jeff the Business Manager. I would definately go back.
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/7/2012 9:54:02 AM
Hi Mike, It happens more then you think that people travel long distances to do business with us here at www.papasdodge.com. It is a great affirmation that we are on the right track in our goal to "Be the Best". I will be certain to share your kind words with Mark Greenblatt, Jeromy Berman and Jeff Juaire. Thanks, Dom Papa
madyson39
4/30/2012 8:25:54 AM
Overall Score: 
4.0
Reason for Visit: Service
I recommend this dealer: Yes
Employee(s) Dealt With: Service Dept
My Review of Papa's Dodge Chrysler Jeep:
I have had my Jeep for 2 years and I love it.I come to you guys for all of the service needs and this was be far the worst ever. I was there for 1.5 hours for an oil change. Tom who checked me in left at 1:45pm for a meeting which none of the other guys knew about. I saw my keys get dropped off at Toms desk and everyone either walked by or looked at his area and I know they saw my keys sitting there. Someone, a girl, even answerded the phone at his desk. I finally went up to the counter at 2:15 and asked if my car was done. They all scrambled like little kids because they knew my car was done and didn't know what to say.
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Response from: Papa's Dodge Chrysler Jeep
Added: 5/7/2012 9:51:27 AM
Dear Madyson, Sorry about the confusion. We are trying to prevent these situations to the best of our ability. We have just hired some new people in the service dept. to avoid these situations. Tom and Miranda (the phone answerer) are actually two of the new employees. Hopefully the next time you are in we will do a better job as we are trying to improve everyday. Thank you for your observations they will help us to improve. Dom Papa